Element Science Inc
Patient Intake Specialist
Element Science Inc, San Francisco, California, United States, 94199
Element Science, Inc. is a medical device and digital health company focused on developing solutions at the intersection of clinical-grade wearables, machine learning algorithms, and lifesaving therapies in order to address leading causes of death and hospitalization in patients with heart disease, primarily as they transition from the hospital-to-home. By putting the needs of patients and physicians first, our personalized digital devices, which are designed for function, comfort, and ease-of-use, aim to redefine the paradigm of care for these patients. Our first product, a wearable patch defibrillator, is initially targeted at treating the more than 500,000 patients in the US with an elevated temporary risk of potentially experiencing a lethal heart rhythm. Headquartered in San Francisco, our funders include Third Rock Ventures, Google Ventures, Deerfield Healthcare, Qiming Venture Partners USA, Cormorant Asset Management, and Invus Opportunities.
SUMMARY OF ROLE:
The Patient Intake Specialist serves plays a critical role as a liaison between prescribers, internal team members and patients to ensure patient access by processing orders including but not limited to: confirming all order requirements received, creating sales orders, and monitor for product delivery
RESPONSIBILITIES:
Assure receipt of all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs. Provide clear and accurate communication with Field Representatives and/or physician offices to obtain any additional documentation necessary. Perform accurate data entry in medical billing software and/or CRM to create an order including: patient demographics, prescribing physician information, insurance payor information, diagnosis codes and products. Utilize NPI Registry, PECOS and OIG database to validate referring physicians' qualifications. Accurately prepare required documents such as Delivery Tickets and Sales Orders and ensure receipt by Field Representative prior to product delivery. Monitor orders for receipt of signed and dated Delivery Tickets. Answer inbound calls and return voicemails in a professional and timely manner. Maintain confidentiality of patient health information and adhere to HIPAA guidelines. Provide exceptional customer service to patients and providers through friendly, caring, informative, and professional interactions. Rotate to cover on-call or off hours coverage as required. Perform other duties as assigned by management which may include verifying eligibility and benefits and general patient support. QUALIFICATIONS:
A proven track record of at least 2 years medical office, medical device or DME experience preferably with patient intake process. High School Diploma or equivalent EMR/Practice Management System experience, DME-specific preferable Experience verifying eligibility and benefits a plus Exceptional organizational and prioritization skills with a strong track record of meeting strict deadlines Demonstrated excellence in customer service delivery. Exceptional capacity for follow-through, organization, and meticulous attention to detail. Ability to quickly adapt in a rapidly changing environment Proven ability to work independently and collaboratively in team settings. BENEFITS:
Element Science offers a very competitive salary and benefits package including, but not limited to:
Stock Options 90% employer-paid medical, dental, and vision insurance Company-paid Basic Life Insurance 401(k) retirement plan (Traditional and Roth) Competitive Paid Time Off Paid Holidays FSA (Flexible Spending Accounts) HSA (Health Savings Account) Employee Assistance Program through PEO The salary for this exempt-level position will be based on experience and qualifications within an established pay range.
Pay range: $50,000 - $60,000
Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.
At this time, we are unable to offer relocation assistance at Element Science.
SUMMARY OF ROLE:
The Patient Intake Specialist serves plays a critical role as a liaison between prescribers, internal team members and patients to ensure patient access by processing orders including but not limited to: confirming all order requirements received, creating sales orders, and monitor for product delivery
RESPONSIBILITIES:
Assure receipt of all necessary documentation, as it relates to payer requirements, standard operating procedures, and compliance programs. Provide clear and accurate communication with Field Representatives and/or physician offices to obtain any additional documentation necessary. Perform accurate data entry in medical billing software and/or CRM to create an order including: patient demographics, prescribing physician information, insurance payor information, diagnosis codes and products. Utilize NPI Registry, PECOS and OIG database to validate referring physicians' qualifications. Accurately prepare required documents such as Delivery Tickets and Sales Orders and ensure receipt by Field Representative prior to product delivery. Monitor orders for receipt of signed and dated Delivery Tickets. Answer inbound calls and return voicemails in a professional and timely manner. Maintain confidentiality of patient health information and adhere to HIPAA guidelines. Provide exceptional customer service to patients and providers through friendly, caring, informative, and professional interactions. Rotate to cover on-call or off hours coverage as required. Perform other duties as assigned by management which may include verifying eligibility and benefits and general patient support. QUALIFICATIONS:
A proven track record of at least 2 years medical office, medical device or DME experience preferably with patient intake process. High School Diploma or equivalent EMR/Practice Management System experience, DME-specific preferable Experience verifying eligibility and benefits a plus Exceptional organizational and prioritization skills with a strong track record of meeting strict deadlines Demonstrated excellence in customer service delivery. Exceptional capacity for follow-through, organization, and meticulous attention to detail. Ability to quickly adapt in a rapidly changing environment Proven ability to work independently and collaboratively in team settings. BENEFITS:
Element Science offers a very competitive salary and benefits package including, but not limited to:
Stock Options 90% employer-paid medical, dental, and vision insurance Company-paid Basic Life Insurance 401(k) retirement plan (Traditional and Roth) Competitive Paid Time Off Paid Holidays FSA (Flexible Spending Accounts) HSA (Health Savings Account) Employee Assistance Program through PEO The salary for this exempt-level position will be based on experience and qualifications within an established pay range.
Pay range: $50,000 - $60,000
Element Science is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors prohibited by local, state, or federal law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. We are not able to sponsor individuals for employment visas for this job.
At this time, we are unable to offer relocation assistance at Element Science.