DoubleTree Greeley
Job Title:
Front Desk Agent
Department:
Front Office / Guest Services
Reports To:
Front Desk Supervisors / Director of Rooms
FLSA Status:
Non-Exempt
Location:
DoubleTree by Hilton Greeley at Lincoln Park
Date:
06/17/2025
About the Role:
Are you a people person with a passion for hospitality and a calm, confident approach to problem-solving? DoubleTree by Hilton Greeley at Lincoln Park is looking for a friendly and professional Full-Time Front Desk Agent to join our guest services team.
As the first point of contact for our guests, you'll play a key role in creating a welcoming and memorable experience. You'll also be empowered to strategically and willingly diffuse challenging situations with empathy, patience, and professionalism-ensuring every guest leaves with a smile.
What You'll Do: Greet guests warmly and assist with check-in and check-out procedures. Handle reservations, room assignments, and guest inquiries efficiently. Resolve guest concerns with confidence and care, using sound judgment and service recovery techniques. Maintain accurate records and process payments using hotel systems. Coordinate with housekeeping and maintenance to ensure room readiness. Provide information about hotel amenities and local attractions. Uphold Hilton brand standards and deliver exceptional service at all times. What We're Looking For:
Previous front desk, customer service, or hospitality experience preferred. Strong communication and interpersonal skills. Ability to remain calm and professional in high-pressure or emotionally charged situations. Proficiency with computers and hotel systems. Flexible availability, including nights, weekends, and holidays. Ability to stand for extended periods and lift up to 25 lbs. Work Environment:
Fast-paced, guest-facing hotel lobby setting. Frequent standing, walking, and interaction with guests and team members. Supportive, team-oriented culture focused on service excellence. Why Join Us?
Be part of a respected Hilton property in the heart of Greeley. Enjoy competitive pay, 401(K) matching, and Hilton Team Member travel discounts. Work in a professional, welcoming environment with opportunities for growth.
Front Desk Agent
Department:
Front Office / Guest Services
Reports To:
Front Desk Supervisors / Director of Rooms
FLSA Status:
Non-Exempt
Location:
DoubleTree by Hilton Greeley at Lincoln Park
Date:
06/17/2025
About the Role:
Are you a people person with a passion for hospitality and a calm, confident approach to problem-solving? DoubleTree by Hilton Greeley at Lincoln Park is looking for a friendly and professional Full-Time Front Desk Agent to join our guest services team.
As the first point of contact for our guests, you'll play a key role in creating a welcoming and memorable experience. You'll also be empowered to strategically and willingly diffuse challenging situations with empathy, patience, and professionalism-ensuring every guest leaves with a smile.
What You'll Do: Greet guests warmly and assist with check-in and check-out procedures. Handle reservations, room assignments, and guest inquiries efficiently. Resolve guest concerns with confidence and care, using sound judgment and service recovery techniques. Maintain accurate records and process payments using hotel systems. Coordinate with housekeeping and maintenance to ensure room readiness. Provide information about hotel amenities and local attractions. Uphold Hilton brand standards and deliver exceptional service at all times. What We're Looking For:
Previous front desk, customer service, or hospitality experience preferred. Strong communication and interpersonal skills. Ability to remain calm and professional in high-pressure or emotionally charged situations. Proficiency with computers and hotel systems. Flexible availability, including nights, weekends, and holidays. Ability to stand for extended periods and lift up to 25 lbs. Work Environment:
Fast-paced, guest-facing hotel lobby setting. Frequent standing, walking, and interaction with guests and team members. Supportive, team-oriented culture focused on service excellence. Why Join Us?
Be part of a respected Hilton property in the heart of Greeley. Enjoy competitive pay, 401(K) matching, and Hilton Team Member travel discounts. Work in a professional, welcoming environment with opportunities for growth.