Virginia Department of Human Resource Management
Access Associate - Ambulatory Access Operations
Virginia Department of Human Resource Management, Charlottesville, Virginia, United States, 22902
Access Associate - Ambulatory Access Operations
Access team members at UVA Health are the face of UVA Health. You are often the first and last contact for our patients and your interactions set the tone for each patient visit. This patient-focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in person or on the phone. Join a thriving work culture built on trust, respect, and engagement. Responsibilities include: Demonstrates exceptional customer service both for in-person and telephone activities. Schedules and coordinates appointments with the correct provider using all appropriate information. Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies, procedures, and guidelines. Performs verification functions. Performs visit document activities accurately and timely. Demonstrates engagement in the work team and goals of the unit. In addition to the above job responsibilities, other duties may be assigned. Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement, and is paid in 2 installments.) Position compensation range: $15.68 - $24.30 hourly. Minimum requirements: Education: High School Graduate or Equivalent. Experience: No experience required. Licensure: None required. Physical demands include sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly; ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.
Access team members at UVA Health are the face of UVA Health. You are often the first and last contact for our patients and your interactions set the tone for each patient visit. This patient-focused role is responsible and accountable for various aspects of the patient access experience, including, but not limited to, basic appointment scheduling, demographic and insurance data collection, cash collections, and addressing the various needs of patients and families either in person or on the phone. Join a thriving work culture built on trust, respect, and engagement. Responsibilities include: Demonstrates exceptional customer service both for in-person and telephone activities. Schedules and coordinates appointments with the correct provider using all appropriate information. Demonstrates expected behaviors applicable to the Health System scheduling and registration system and unit policies, procedures, and guidelines. Performs verification functions. Performs visit document activities accurately and timely. Demonstrates engagement in the work team and goals of the unit. In addition to the above job responsibilities, other duties may be assigned. Qualified candidates may be eligible for a sign-on bonus of $3,500. (This bonus comes with a 2yr service agreement, and is paid in 2 installments.) Position compensation range: $15.68 - $24.30 hourly. Minimum requirements: Education: High School Graduate or Equivalent. Experience: No experience required. Licensure: None required. Physical demands include sitting for prolonged periods, frequently bending/stooping, reaching (overhead, extensive, repetitive) and repetitive motion: computer keyboard. Proficient communicative, auditory, and visual skills; attention to detail and ability to write legibly; ability to lift/push/pull 20 - 50lbs. The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.