Medical University of South Carolina
UNIV - CRM & Marketing Automation Manager - College of Health Professions
Medical University of South Carolina, Charleston, South Carolina, United States, 29401
CRM Manager / Email Marketing Specialist
The CRM Manager / Email Marketing Specialist is responsible for the development, execution, and optimization of CRM-driven communications and email marketing campaigns that support student recruitment and onboarding across approximately 24 academic program tracks. This role designs and manages multi-touchpoint communication journeys from inquiry through matriculation, aligning marketing automation strategies with enrollment goals. In addition to collaborating with the marketing and recruitment team on short-term, program-specific campaigns, the CRM Manager will work cross-functionally with admissions, student services, and other stakeholders to ensure campaigns support the entire prospective student lifecycle. The ideal candidate brings technical fluency in CRM platforms, a strategic mindset for long-term nurture design, and a strong focus on performance analysis and continuous improvement. After a probationary period, this position may allow a hybrid schedule of 3 days in office and 2 days remote. Medical University of South Carolina (MUSC - Univ) Worker Type: Employee Worker Sub-Type: Classified Cost Center: CC000208 CHP - Communications Pay Rate Type: Salary Pay Grade: University-06 Pay Range: 47,588.00 - 67,817.00 - 88,047.000 Scheduled Weekly Hours: 40 Job Description Job Duties Email & SMS Campaign Strategy, Planning, and Content Development (30%) Develop and maintain long-term nurture campaign strategy and lifecycle communication flows that guide prospective students from inquiry through matriculation. Collaborate with marketing and student recruitment, admissions, onboarding, and student services to align messaging and automation logic with key milestones across the student lifecycle. Works closely with Marketing Content Manager to leverage impactful and engaging content across all campaigns. Translate marketing and recruitment goals and stakeholder input into scalable multi-touchpoint campaigns. Design and manage dynamic communication journeys from inquiry through matriculation, Maintain and align the email campaign calendar with academic cycles, recruitment events, and enrollment deadlines. Provide templates, messaging frameworks, and technical guidance to support short-term campaign needs and cross-departmental communication. CRM Management and Campaign Execution (30%) Manage end-to-end campaign execution within Anthology and/or Constant Contact, including audience segmentation, email design, testing, QA, deployment, and monitoring. Build automated communication flows, conditional logic-based journeys, and program-specific sequences. Ensure proper integration with lead forms, events, and inquiry sources to maintain data hygiene and campaign eligibility. Serve as the primary point of contact for the CRM system or any external email agency/vendor. Performance Analysis and Optimization (15%) Monitor key campaign performance indicators (open rates, click-through rates, conversion rates, unsubscribes) and generate reports for leadership. Conduct A/B testing on subject lines, send times, content, and layouts to optimize performance. Make data-informed recommendations to refine future campaigns and improve lead conversion across the funnel. Process Improvement and Workflow Management (10%) Standardize workflows for campaign development, review, QA, and deployment across all program areas. Identify opportunities to streamline internal processes and implement scalable solutions. Develop templates, SOPs, and documentation to support team efficiency and knowledge transfer. Cross-functional Collaboration and Stakeholder Communication (10%) Work closely with recruitment, admissions, academic programs, onboarding teams, and IT to align communication strategies with operational needs and student touchpoints. Lead planning meetings and project updates related to recruitment communications and lifecycle automation. Support internal communication around campaign timelines, performance, and opportunities for improvement. Training, Compliance, and Institutional Reporting (5%) Ensure compliance with email marketing regulations (e.g., CAN-SPAM, FERPA, ADA) and university policies. Assist in training colleagues or stakeholders in CRM features, best practices, and campaign performance insights. Support data reporting and presentation needs for institutional or departmental planning. Qualifications Bachelor's degree in marketing, communications, or related field required; 24 years of experience in CRM/email marketing campaign management, preferably in higher education, health care, or a mission-driven organization. Strong technical skills in CRM platforms (e.g., Dynamics, Slate, Salesforce) and ESPs (e.g., Constant Contact, MailChimp), including list management, segmentation, and campaign building. Demonstrated ability to manage complex projects, meet deadlines, and collaborate across departments. Excellent writing, editing, and visual communication skills. Strong analytical skills and the ability to use data to guide decision-making and continuous improvement. Experience working with legal, branding, and accessibility standards. Additional Job Description Minimum Requirements: A bachelor's degree and two years relevant program experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
The CRM Manager / Email Marketing Specialist is responsible for the development, execution, and optimization of CRM-driven communications and email marketing campaigns that support student recruitment and onboarding across approximately 24 academic program tracks. This role designs and manages multi-touchpoint communication journeys from inquiry through matriculation, aligning marketing automation strategies with enrollment goals. In addition to collaborating with the marketing and recruitment team on short-term, program-specific campaigns, the CRM Manager will work cross-functionally with admissions, student services, and other stakeholders to ensure campaigns support the entire prospective student lifecycle. The ideal candidate brings technical fluency in CRM platforms, a strategic mindset for long-term nurture design, and a strong focus on performance analysis and continuous improvement. After a probationary period, this position may allow a hybrid schedule of 3 days in office and 2 days remote. Medical University of South Carolina (MUSC - Univ) Worker Type: Employee Worker Sub-Type: Classified Cost Center: CC000208 CHP - Communications Pay Rate Type: Salary Pay Grade: University-06 Pay Range: 47,588.00 - 67,817.00 - 88,047.000 Scheduled Weekly Hours: 40 Job Description Job Duties Email & SMS Campaign Strategy, Planning, and Content Development (30%) Develop and maintain long-term nurture campaign strategy and lifecycle communication flows that guide prospective students from inquiry through matriculation. Collaborate with marketing and student recruitment, admissions, onboarding, and student services to align messaging and automation logic with key milestones across the student lifecycle. Works closely with Marketing Content Manager to leverage impactful and engaging content across all campaigns. Translate marketing and recruitment goals and stakeholder input into scalable multi-touchpoint campaigns. Design and manage dynamic communication journeys from inquiry through matriculation, Maintain and align the email campaign calendar with academic cycles, recruitment events, and enrollment deadlines. Provide templates, messaging frameworks, and technical guidance to support short-term campaign needs and cross-departmental communication. CRM Management and Campaign Execution (30%) Manage end-to-end campaign execution within Anthology and/or Constant Contact, including audience segmentation, email design, testing, QA, deployment, and monitoring. Build automated communication flows, conditional logic-based journeys, and program-specific sequences. Ensure proper integration with lead forms, events, and inquiry sources to maintain data hygiene and campaign eligibility. Serve as the primary point of contact for the CRM system or any external email agency/vendor. Performance Analysis and Optimization (15%) Monitor key campaign performance indicators (open rates, click-through rates, conversion rates, unsubscribes) and generate reports for leadership. Conduct A/B testing on subject lines, send times, content, and layouts to optimize performance. Make data-informed recommendations to refine future campaigns and improve lead conversion across the funnel. Process Improvement and Workflow Management (10%) Standardize workflows for campaign development, review, QA, and deployment across all program areas. Identify opportunities to streamline internal processes and implement scalable solutions. Develop templates, SOPs, and documentation to support team efficiency and knowledge transfer. Cross-functional Collaboration and Stakeholder Communication (10%) Work closely with recruitment, admissions, academic programs, onboarding teams, and IT to align communication strategies with operational needs and student touchpoints. Lead planning meetings and project updates related to recruitment communications and lifecycle automation. Support internal communication around campaign timelines, performance, and opportunities for improvement. Training, Compliance, and Institutional Reporting (5%) Ensure compliance with email marketing regulations (e.g., CAN-SPAM, FERPA, ADA) and university policies. Assist in training colleagues or stakeholders in CRM features, best practices, and campaign performance insights. Support data reporting and presentation needs for institutional or departmental planning. Qualifications Bachelor's degree in marketing, communications, or related field required; 24 years of experience in CRM/email marketing campaign management, preferably in higher education, health care, or a mission-driven organization. Strong technical skills in CRM platforms (e.g., Dynamics, Slate, Salesforce) and ESPs (e.g., Constant Contact, MailChimp), including list management, segmentation, and campaign building. Demonstrated ability to manage complex projects, meet deadlines, and collaborate across departments. Excellent writing, editing, and visual communication skills. Strong analytical skills and the ability to use data to guide decision-making and continuous improvement. Experience working with legal, branding, and accessibility standards. Additional Job Description Minimum Requirements: A bachelor's degree and two years relevant program experience. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Frequent) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift and carry 15 lbs., unassisted. (Infrequent) Ability to lower objects, up to 15 lbs., from height of 36 inches to floor level, unassisted. (Infrequent) Ability to push/pull objects, up to 15 lbs., unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Frequent) Ability to see and recognize objects at a distance. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Frequent) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Frequent) The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.