Tao Group Hospitality
VIP Liaison - TAO Nightclub Las Vegas
Tao Group Hospitality, Las Vegas, Nevada, United States, 89101
VIP Liaison Job
The VIP Liaison generates revenue through developing and servicing relationships with existing and potential target guests. This role ensures high-quality guest service, efficiently resolving complaints and discrepancies. The VIP Liaison supports guest reservations, event awareness, and cross-departmental collaboration, while maintaining visibility and promoting guest loyalty. Guest Service Requirements:
Friendly, approachable demeanor Professional and courteous guest interactions Commitment to company values and excellent service Safety Requirements:
Safe work practices and injury prevention Demonstrated commitment to co-worker and guest safety Essential Functions:
Sell and maintain VIP table reservations/guest list Meet weekly revenue support requirements at all venues Log complete reservation info (name, cell, email) into Venue Driver Complete assigned data collection, marketing, and social media tasks Maintain professional conduct and appearance Notify management of any unfulfilled duties or absence from post Keep guest list and pass productivity high Stay informed of all company events and venue changes Fulfill all marketing requirements (contact forms, Facebook invites, etc.) Keep workstation neat and welcoming Assist guests with information and directions Report incidents or complaints to management Arrive on time and in proper dress code Participate in cross-promotions as needed Promote positive guest interactions and venue hype Help load/unload promotional materials Avoid over-distribution or misuse of company materials Do not give company collateral to questionable individuals Promote Hakkasan Restaurant to meet revenue goals Perform related duties as assigned Leadership Qualities (Performance will be evaluated on):
Accountability Development Team relationships Judgment and decision-making Work quality and knowledge Productivity, dependability, and reliability Communication (written & verbal) Appearance and teamwork Guest satisfaction Education / Requirements:
High School Diploma or equivalent 5+ years of experience in nightlife industry Proof of US work eligibility Valid Driver's License 21+ years of age Professional appearance Technical Knowledge:
Windows Office / Microsoft Office / Mac OSX / POS systems Skills:
Objectivity and empathy Assertive communication Focus, integrity, organization, multitasking Leadership and delegation Guest and employee communication Confidentiality and professionalism High-energy and positive demeanor Physical Demands:
Extended periods of standing/sitting Fast-paced, high-energy environment Lifting up to 50 lbs Manual dexterity and ability to use hands/tools Full range of physical motion Clear vision and hearing Fluent in English (spoken and written) Work Environment & Schedule:
Office, nightclub, bar, lounge, and restaurant settings 25% local travel Exposure to noise, crowds, and smoke Must work varied shifts: days, nights, weekends, holidays Security Responsibilities:
High security level Disclaimer:
This job description is a general outline of duties. It may be modified at any time based on business needs. Employees are expected to attend training and meetings, and perform additional tasks as required.
The VIP Liaison generates revenue through developing and servicing relationships with existing and potential target guests. This role ensures high-quality guest service, efficiently resolving complaints and discrepancies. The VIP Liaison supports guest reservations, event awareness, and cross-departmental collaboration, while maintaining visibility and promoting guest loyalty. Guest Service Requirements:
Friendly, approachable demeanor Professional and courteous guest interactions Commitment to company values and excellent service Safety Requirements:
Safe work practices and injury prevention Demonstrated commitment to co-worker and guest safety Essential Functions:
Sell and maintain VIP table reservations/guest list Meet weekly revenue support requirements at all venues Log complete reservation info (name, cell, email) into Venue Driver Complete assigned data collection, marketing, and social media tasks Maintain professional conduct and appearance Notify management of any unfulfilled duties or absence from post Keep guest list and pass productivity high Stay informed of all company events and venue changes Fulfill all marketing requirements (contact forms, Facebook invites, etc.) Keep workstation neat and welcoming Assist guests with information and directions Report incidents or complaints to management Arrive on time and in proper dress code Participate in cross-promotions as needed Promote positive guest interactions and venue hype Help load/unload promotional materials Avoid over-distribution or misuse of company materials Do not give company collateral to questionable individuals Promote Hakkasan Restaurant to meet revenue goals Perform related duties as assigned Leadership Qualities (Performance will be evaluated on):
Accountability Development Team relationships Judgment and decision-making Work quality and knowledge Productivity, dependability, and reliability Communication (written & verbal) Appearance and teamwork Guest satisfaction Education / Requirements:
High School Diploma or equivalent 5+ years of experience in nightlife industry Proof of US work eligibility Valid Driver's License 21+ years of age Professional appearance Technical Knowledge:
Windows Office / Microsoft Office / Mac OSX / POS systems Skills:
Objectivity and empathy Assertive communication Focus, integrity, organization, multitasking Leadership and delegation Guest and employee communication Confidentiality and professionalism High-energy and positive demeanor Physical Demands:
Extended periods of standing/sitting Fast-paced, high-energy environment Lifting up to 50 lbs Manual dexterity and ability to use hands/tools Full range of physical motion Clear vision and hearing Fluent in English (spoken and written) Work Environment & Schedule:
Office, nightclub, bar, lounge, and restaurant settings 25% local travel Exposure to noise, crowds, and smoke Must work varied shifts: days, nights, weekends, holidays Security Responsibilities:
High security level Disclaimer:
This job description is a general outline of duties. It may be modified at any time based on business needs. Employees are expected to attend training and meetings, and perform additional tasks as required.