Comcast
locations
IL - East Peoria, 426 W Washington St - Retail XFR1308
time type
Full time
posted on
Posted Yesterday
time left to apply
End Date: October 13, 2025 (30+ days left to apply)
job requisition id
R416448
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.
Job Description Core Responsibilities Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices,
accessories
and walkways are accessible,
clean
and functioning, and reports to leadership when exceptions are found.
May greet customers, ensuring that for sales opportunities they are connected to a sales consultant
in a timely manner
. The Store Service Associate should be well prepared to
demonstrate
company technology to new customers to ensure they know the basics of Xfinity services
.
Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.
Serves as an in-store expert for Xfinity Mobile support
.
Providing in-store post-sales support for device data transfers and phone number ports.
Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve
assisting
customers set up online accounts, data transfer, mobile device education, or
assisting
with account set up errors.
Assists Store Leadership in Inventory and Merchandising
responsibilities:
Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory
.
Assists
with receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction, always
demonstrating
professionalism and integrity.
Must be able to carry and
lift up
to 25-pound boxes, stand and move
about
the store constantly.
Regular,
consistent
and punctual attendance
.
Must be able to work nights and weekends, variable schedule(s
)
and
overtime
as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology,
products
and services, especially our digital tools and experiences.
Win as a team - make
big things
happen by working together and being open to
new ideas
.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call
backs
and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do
what's
right for each other, our customers,
investors
and our communities.
Disclaimer: This information has been designed to
indicate
the general nature and level of work performed by employees in this role. It is not designed to
contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities
and qualifications.
Skills Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Compensation Base Pay: $17.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality
to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the
compensation and benefits summary
on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED (Required)
Certifications
(if applicable) Relevant Work Experience 0-2 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
IL - East Peoria, 426 W Washington St - Retail XFR1308
time type
Full time
posted on
Posted Yesterday
time left to apply
End Date: October 13, 2025 (30+ days left to apply)
job requisition id
R416448
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.
Job Description Core Responsibilities Provides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store.
Constantly scans the sales floor to ensure counters, devices,
accessories
and walkways are accessible,
clean
and functioning, and reports to leadership when exceptions are found.
May greet customers, ensuring that for sales opportunities they are connected to a sales consultant
in a timely manner
. The Store Service Associate should be well prepared to
demonstrate
company technology to new customers to ensure they know the basics of Xfinity services
.
Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for "buy-online-pick-up" in-store order fulfillment.
Serves as an in-store expert for Xfinity Mobile support
.
Providing in-store post-sales support for device data transfers and phone number ports.
Supports the onboarding of a Xfinity Mobile customer, post-sale or in tandem with a sales representative, which may involve
assisting
customers set up online accounts, data transfer, mobile device education, or
assisting
with account set up errors.
Assists Store Leadership in Inventory and Merchandising
responsibilities:
Frequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory
.
Assists
with receiving inventory and properly stocking the back of house to store standards.
Helps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process.
Knows current processes and procedures and suggests improvements that enhance the customer and/or store experience.
Readily adjusts and adapts to store management priorities and direction, always
demonstrating
professionalism and integrity.
Must be able to carry and
lift up
to 25-pound boxes, stand and move
about
the store constantly.
Regular,
consistent
and punctual attendance
.
Must be able to work nights and weekends, variable schedule(s
)
and
overtime
as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology,
products
and services, especially our digital tools and experiences.
Win as a team - make
big things
happen by working together and being open to
new ideas
.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call
backs
and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do
what's
right for each other, our customers,
investors
and our communities.
Disclaimer: This information has been designed to
indicate
the general nature and level of work performed by employees in this role. It is not designed to
contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities
and qualifications.
Skills Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization
Compensation Base Pay: $17.00
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality
to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the
compensation and benefits summary
on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED (Required)
Certifications
(if applicable) Relevant Work Experience 0-2 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.