Dayton Freight
Lead Full-Time Dock Worker / Customer Service Representative
Dayton Freight, Jackson, Tennessee, United States, 38302
Lead Dock Worker/Customer Service Representative
As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, manage rate quotes or freight charges and appointments or special requests. Responsibilities include: Complete pre and post trip inspections on all dock equipment Properly document all freight control processes Participate in Dayton Freight's training and improvement programs Be available for irregular work schedules, alternating work shifts and/or assignments Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual Dispatch P&D Drivers Plan Outbound Dock setup Manage W&R process OS&D checks, reports, and inspections Receive, control and enter incoming claims Manage incoming customer/internal emails and mail Manage and coordinate weekly claim payment reports with payables Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies Ability to remain stationary for up to 90% of his/her shift Ability to ascend to and descend from a forklift, as needed Ability to perform essential functions of the role on a concrete floor that may become slippery when wet Ability to perform essential functions of the role while exposed to varying outside temperatures Qualifications include: 18 years of age Basic math skills Fluent in English Able to pass a drug screen Benefits include: Stable and growing organization Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match
As a Lead Dock Worker/Customer Service Representative, you will load and unload freight in a productive, safe and claims-free manner, assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, manage rate quotes or freight charges and appointments or special requests. Responsibilities include: Complete pre and post trip inspections on all dock equipment Properly document all freight control processes Participate in Dayton Freight's training and improvement programs Be available for irregular work schedules, alternating work shifts and/or assignments Adhere to the operational procedures and guidelines contained in the Dayton Freight Driver/Dockworker Manual Dispatch P&D Drivers Plan Outbound Dock setup Manage W&R process OS&D checks, reports, and inspections Receive, control and enter incoming claims Manage incoming customer/internal emails and mail Manage and coordinate weekly claim payment reports with payables Prepare bills of lading and delivery receipts Maintain excellent communication with external and internal customers as well as interline companies Ability to remain stationary for up to 90% of his/her shift Ability to ascend to and descend from a forklift, as needed Ability to perform essential functions of the role on a concrete floor that may become slippery when wet Ability to perform essential functions of the role while exposed to varying outside temperatures Qualifications include: 18 years of age Basic math skills Fluent in English Able to pass a drug screen Benefits include: Stable and growing organization Quick advancement Professional, positive and people-centered work environment Modern facilities Clean, late model equipment Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and personal days 401(k) plan, Company Match