Workforce Solutions for Tarrant County
Job Responsibilities
Assist with setup, management, and maintenance of client IT systems including installing hardware, configuring server and backup systems, providing vendor support as necessary, engaging with clients, relaying technical information, and troubleshooting all issues discovered. Assist in change management and disaster response, actively apply policies and standards to all projects, and must be able to work independently as well as function within a team of other technicians. Troubleshoot issues by monitoring and providing troubleshooting support for clients, analyzing the root cause and resolving them promptly while updating clients throughout. Write documentation by documenting procedures, device statuses, and other important technical information, recording details of the troubleshooting processes. Ensure compliance by enforcing quality control to make sure that all output meets compliance standards by following established policies and procedures that ensure proper IT security. Advise client on industry-specific compliance and regulatory requirements such as PCI DSS, HIPAA, SOX, GLBA, and FISMA. Job Requirements
Good oral and written communication skills, ability to perform physical activities such as lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking, willingness to submit to criminal and civil background check, technical knowledge of various virtualization technologies, various network servers, storage arrays, routers, switches, and desktop platforms, knowledge of one or more of the following: Microsoft Active Directory, Microsoft Exchange Server, Microsoft 365, Microsoft Windows, Microsoft Office, problem-solving skills to solve complex IT issues with little to no supervision, ability to apply technical expertise across various client environments and solve any obstacles that arise, optimizing performance and resolving all errors, ability to interact with various personalities respectfully and with tact, interact with clients during all phases of service ticket, from troubleshooting to maintenance, being mindful of client needs and clearly communicating technical information, meticulous and detail oriented, investigating thoroughly to correct any issues while they are still minor, effectively manage time and resources to meet predetermined service deadlines defined by client SLAs, often managing several tasks at once and coordinating with team members. Optional Preferred Qualifications
Certifications (one or more) such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365, experience working with Remote Monitoring and Management (RMM) platforms, knowledge of PowerShell scripting, knowledge of various network practices and protocols including but not limited to TCP/IP, DNS, IPSEC, VPN, RDP, LDAP, EIGRP, DFS, DFSR, NAT.
Assist with setup, management, and maintenance of client IT systems including installing hardware, configuring server and backup systems, providing vendor support as necessary, engaging with clients, relaying technical information, and troubleshooting all issues discovered. Assist in change management and disaster response, actively apply policies and standards to all projects, and must be able to work independently as well as function within a team of other technicians. Troubleshoot issues by monitoring and providing troubleshooting support for clients, analyzing the root cause and resolving them promptly while updating clients throughout. Write documentation by documenting procedures, device statuses, and other important technical information, recording details of the troubleshooting processes. Ensure compliance by enforcing quality control to make sure that all output meets compliance standards by following established policies and procedures that ensure proper IT security. Advise client on industry-specific compliance and regulatory requirements such as PCI DSS, HIPAA, SOX, GLBA, and FISMA. Job Requirements
Good oral and written communication skills, ability to perform physical activities such as lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing, or walking, willingness to submit to criminal and civil background check, technical knowledge of various virtualization technologies, various network servers, storage arrays, routers, switches, and desktop platforms, knowledge of one or more of the following: Microsoft Active Directory, Microsoft Exchange Server, Microsoft 365, Microsoft Windows, Microsoft Office, problem-solving skills to solve complex IT issues with little to no supervision, ability to apply technical expertise across various client environments and solve any obstacles that arise, optimizing performance and resolving all errors, ability to interact with various personalities respectfully and with tact, interact with clients during all phases of service ticket, from troubleshooting to maintenance, being mindful of client needs and clearly communicating technical information, meticulous and detail oriented, investigating thoroughly to correct any issues while they are still minor, effectively manage time and resources to meet predetermined service deadlines defined by client SLAs, often managing several tasks at once and coordinating with team members. Optional Preferred Qualifications
Certifications (one or more) such as CompTIA A+, CompTIA Network+, CompTIA Security+, Microsoft 365, experience working with Remote Monitoring and Management (RMM) platforms, knowledge of PowerShell scripting, knowledge of various network practices and protocols including but not limited to TCP/IP, DNS, IPSEC, VPN, RDP, LDAP, EIGRP, DFS, DFSR, NAT.