Apex Systems
Job Posting
Job#: 2080282 This will be a full onsite position at our Dover, DE manufacturing plant. Need to be mobile and active. No travel required. This will be for a Monday-Friday
8-5 (1 hr lunch break) Interacting with technical people, plant directors, teammates, manufacturing workers. No degrees or certifications required. Ideal candidate: 1. Desktop support onsite experience 2. Past experience in manufacturing, is a huge plus. 3. Minimum 2-3+ on similar onsite environment 4. Softwares: Windows 11, office 365, ServiceNow (a plus), management tools. 5. Experience with Troubleshooting networks, servers, comfort with equipment. 6. Strong communication skills. 7. Hard working person, hands on. Top Requirements: - Must have experience supporting Microsoft Office 365, Windows 11 OS in an onsite support role - Experience supporting these applications are a plus - ServiceNow, SAP, MII, SolidWorks, and AutoCad - Experience supporting RF scanners & Zebra printers are a plus - Experience working with SOTI is a plus - Must have at least 2-3+ years of experience providing end user support in person - Ideally in a manufacturing environment. - Must be confident in troubleshooting and setting up any and all IT related equipment in Manufacturing plant - Must have very strong communication skills - will interact with and assist with all levels of employees. Position Summary This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy. Specific Accountabilities Track, support, and remediate problems, requests, and document resolutions Identifies, analyzes and interprets both technical and business opportunities Install, Move, Add, and Change pc hardware, software, network printers, and conference equipment Acts as change agent to implement and communicate change Stay current with latest system information, changes and updates Develop an analysis of problem trend reports for locations they support Audio Visual Support Maintain spare parts inventory PC Disposal Smarthands support network and server teams Required Skills and Experience: Desire to stay abreast of best practices and technologies that affect the business Ability to learn and retain new skills Advanced problem-solving skills and the ability to develop creative solutions Excellent interpersonal skills Physical PC repair/maintenance Microsoft O365 MS Teams Windows 10 & Windows 11 Preferred Skills and Experience Previous work experience in a manufacturing environment SOTI ServiceNow Logitech MTR video conferencing support Zebra printers Strong Customer Service Abilities Highly Organized Attention to Detail with the Ability to Prioritize Workload Analytical and Problem-Solving Ability Strong Interpersonal and Business Professional Communication Skills
both written and verbal Working Relationships: This position will report to the Sr. Manager IT Global End User Computing The peers for this position will be fellow Analysts Key relationships internally will include administrative assistants for departments, plant manager, and other team Site Technicians. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
Job#: 2080282 This will be a full onsite position at our Dover, DE manufacturing plant. Need to be mobile and active. No travel required. This will be for a Monday-Friday
8-5 (1 hr lunch break) Interacting with technical people, plant directors, teammates, manufacturing workers. No degrees or certifications required. Ideal candidate: 1. Desktop support onsite experience 2. Past experience in manufacturing, is a huge plus. 3. Minimum 2-3+ on similar onsite environment 4. Softwares: Windows 11, office 365, ServiceNow (a plus), management tools. 5. Experience with Troubleshooting networks, servers, comfort with equipment. 6. Strong communication skills. 7. Hard working person, hands on. Top Requirements: - Must have experience supporting Microsoft Office 365, Windows 11 OS in an onsite support role - Experience supporting these applications are a plus - ServiceNow, SAP, MII, SolidWorks, and AutoCad - Experience supporting RF scanners & Zebra printers are a plus - Experience working with SOTI is a plus - Must have at least 2-3+ years of experience providing end user support in person - Ideally in a manufacturing environment. - Must be confident in troubleshooting and setting up any and all IT related equipment in Manufacturing plant - Must have very strong communication skills - will interact with and assist with all levels of employees. Position Summary This is an exciting opportunity to continue to develop and leverage your analytical skills. This position will have an opportunity to improve the ITSM support organization. The Analyst will be responsible for supporting our end users and keeping a strong focus on maintaining support processes. Our expectations are that this individual will identify and remediate support trends on an ongoing basis. This position will also be responsible for building and maintaining relationships with the global peer team members and key business customers while implementing the Global Technology Services strategy. Specific Accountabilities Track, support, and remediate problems, requests, and document resolutions Identifies, analyzes and interprets both technical and business opportunities Install, Move, Add, and Change pc hardware, software, network printers, and conference equipment Acts as change agent to implement and communicate change Stay current with latest system information, changes and updates Develop an analysis of problem trend reports for locations they support Audio Visual Support Maintain spare parts inventory PC Disposal Smarthands support network and server teams Required Skills and Experience: Desire to stay abreast of best practices and technologies that affect the business Ability to learn and retain new skills Advanced problem-solving skills and the ability to develop creative solutions Excellent interpersonal skills Physical PC repair/maintenance Microsoft O365 MS Teams Windows 10 & Windows 11 Preferred Skills and Experience Previous work experience in a manufacturing environment SOTI ServiceNow Logitech MTR video conferencing support Zebra printers Strong Customer Service Abilities Highly Organized Attention to Detail with the Ability to Prioritize Workload Analytical and Problem-Solving Ability Strong Interpersonal and Business Professional Communication Skills
both written and verbal Working Relationships: This position will report to the Sr. Manager IT Global End User Computing The peers for this position will be fellow Analysts Key relationships internally will include administrative assistants for departments, plant manager, and other team Site Technicians. EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.