Children's Health System of Texas
Patient Transport - Team Lead RN
Children's Health System of Texas, Dallas, Texas, United States, 75215
Patient Transport - RN Team Lead
Location: Dallas, Texas | Love Field Hanger Job Type: On Site - FT Summary: The Transport Team Leader (TL) is responsible for providing leadership to Transport Department staff in collaboration across all RN, RCP and Paramedic disciplines when operating as Operational Team Leader and Manager on Call (MOC). TLs provide support, guidance, and resources for the purpose of planning and executing daily operations. Responsibilities: Performs all aspects within their licenses of the Clinical Nurse, Respiratory Therapist, or Paramedic job description when providing direct patient care during scheduled or impromptu transport shifts (including driving transport vehicle). When on a call the Transport Team Leader may function as lead caregiver in a two-person team (Medic/Medic; Medic/RT; or Medic/RN) composition and will cross over to be a third member of the critical care team (RN/RT/Medic). The Transport Team Leader will function independently during the transport of patients of all ages who have been classified as BLS and/or ALS I-2 category. As a member of the critical care team, the Transport Team Leader will assist the Transport RN and RT with patient care while utilizing their advanced skills and training in accordance with the Transport protocols set forth by the Transport Medical Director. They function as a second set of eyes for the pilots and are responsible for crew safety, recognizing hazards, and mitigating risk by performance. The Team Leader will have an active role in managing the customer service experience during the transport of patient and family members. Evaluates employee performance against existing department and organizational standards including annual PEAC review, quarterly reviews, coaching, feedback sessions as assigned, employee recognition, etc. Completes Operational Team Leader (OTL) responsibilities including completion and documentation of OTL Checklist Provides administrative On-Call coverage during nights, weekends, & holidays on a rotational basis Facilitates a just culture of safety & accountable performance of direct reports and all staff when OTL &/or MOC Supports the safety culture by providing psychological safety, creating interactive communication, encouraging reporting, and effectively monitoring and working on engagement daily Ensures that staff are knowledgeable of and held accountable to changes within the unit, department, division, and organization and are active change agents Supports communication that augments safe practices, explains and supports a just, accountable, and reporting culture of safety. Embraces the integrated safety management system into all aspect of the department Monitors and analyzes key metrics as assigned for quality/process improvement Ensures provision and inclusion of quality patient and family centered care in the transport environment Ensures high-level customer service performance by all team members Integrates with vendor pilots and mechanics Provides mentoring to staff and developmental opportunities to help team members achieve their career goals Coordinates completion of employee schedules with the staff, scheduling committee, and manager Supports action plans as a result of the feedback received from the annual Experience, Inclusion and Engagement Survey Completes scouting reports and weekly rounding on staff including follow-up to staff around concerns/ideas/needs Provides follow up to submitted SafeLink reports Maintains CHST owned vehicle fleet Assists Educator in orientation, ongoing education, simulation lab, quarterly & annual training Performs OTL Operational shift duties. Quality Management Program: Assists with implementation and ongoing service line programs aligning with hospital mission Monitoring and maintaining unit compliance with regulatory, accreditation, and hospital policies related to patient services and environmental/personnel safety and oversight of the CQI and Quality Program Weekly, monthly, quarterly, and yearly quality reports including, but not limited to, Gamut, CAMTS, NEMSIS, surgical data, and other Transport quality data Works closely with other departments where transport reporting is requested Coordinates with hospital Quality in completing event reviews and assigned follow-ups Compiles Transport & AC Quality Data into process improvement initiatives, monthly and annual reports Reports quality statistics, trends, and process improvement initiatives during monthly staff meetings Works with billing and denials management in assisting with case reviews and appeal letters Information Services departmental liaison for non-Epic software system, rugged laptops, and documentation standards, improvements, and/or additions; works closely with multiple areas of Information Services Safety Management System Focus: Develops, implements, and maintains a robust Integrated Safety Management System Upholds a strong, just, accountable and reporting culture of safety Completes pro-active risk analysis i.e. Hazard Vulnerability Analysis, vehicle and vendor integrated Post Incident Accident Plan (PIAP) drills ensuring the completion of drill summaries and implementation of lessons learned Ensures controlled substance best practice processes are implemented and audited for compliance Creates opportunities to build resiliency in team members Monitor fatigue levels of staff including number of shifts worked in a row, time over-shifts, incident trends and develops interruptions and reports safety data to the TL with Quality oversight & responsibilities Attends vendor (fixed wind and rotor wing) safety meetings Coordinates landing zone training for appropriate CHST staff Provides leadership and development to the departmental Quality and Safety Council Monitors and responds timely to assigned SafeLink tasks, investigations, and necessary education or changes Leads Change Management by completing an inclusive and robust weekly Change Tuesday document sent to all staff Coordinates reports for Concern Network Develops and coordinates annual Stand Down for Safety Events Monitors helipad check compliance and upkeep of the helipads Monitors helmet safety and completion of annual inspections Submits contract requests and works closely with Accounts Payable Leadership liaison to the departmental Operations Council Coordinates new equipment, supplies, medications, and improvements for operations Operational readiness of equipment for both bases Acts as Children's Transport liaison for the Governor's EMS and Trauma Advisory and North Texas Trauma Regional Advisory Council EMTF, Disaster, Air Medical Mist liaison Ensures medial gas tank availability/storage/ordering for operational and regulatory readiness Credentials: Pediatric Advanced Life Support Advanced Trauma Care for Nurses Advanced Cardiac Life Support Ambulance Drivers Permit Basic Life Support Emergency Medical Technician-Paramedic License Emergency Medical Technician (Basic) License Neonatal Resuscitation Program TrnsprtNurse Adv Trauma Course Advanced Trauma Life Support Registered Respiratory Therapist Registered Nurse Respiratory Care Practitioner RRT-Neonatal Pediatric Spec Transport Professional Advanced Trauma Course Trauma Nursing Core Course Certified Pediatric Nurse Certified Pediatric Emergency Nurse Critical Care Registered Nurse PALS Instructor Work Experience: At least 2 years transport related experiences Required At least 5 years pediatric RN experience Required Education: Four-year Bachelor's degree or equivalent experience BSN required for Nurses; Bachelor's Preferred for RCPs and Paramedics Req Licenses and Certifications: License to practice professional nursing in the state of Texas Upon Hire Req Advanced Nursing Certification (CCRN, CPEN, C-FRN, C-NPT, CPN, etc) Upon Hire Req Texas EMT Basic (within 24 months of hire) Req
Location: Dallas, Texas | Love Field Hanger Job Type: On Site - FT Summary: The Transport Team Leader (TL) is responsible for providing leadership to Transport Department staff in collaboration across all RN, RCP and Paramedic disciplines when operating as Operational Team Leader and Manager on Call (MOC). TLs provide support, guidance, and resources for the purpose of planning and executing daily operations. Responsibilities: Performs all aspects within their licenses of the Clinical Nurse, Respiratory Therapist, or Paramedic job description when providing direct patient care during scheduled or impromptu transport shifts (including driving transport vehicle). When on a call the Transport Team Leader may function as lead caregiver in a two-person team (Medic/Medic; Medic/RT; or Medic/RN) composition and will cross over to be a third member of the critical care team (RN/RT/Medic). The Transport Team Leader will function independently during the transport of patients of all ages who have been classified as BLS and/or ALS I-2 category. As a member of the critical care team, the Transport Team Leader will assist the Transport RN and RT with patient care while utilizing their advanced skills and training in accordance with the Transport protocols set forth by the Transport Medical Director. They function as a second set of eyes for the pilots and are responsible for crew safety, recognizing hazards, and mitigating risk by performance. The Team Leader will have an active role in managing the customer service experience during the transport of patient and family members. Evaluates employee performance against existing department and organizational standards including annual PEAC review, quarterly reviews, coaching, feedback sessions as assigned, employee recognition, etc. Completes Operational Team Leader (OTL) responsibilities including completion and documentation of OTL Checklist Provides administrative On-Call coverage during nights, weekends, & holidays on a rotational basis Facilitates a just culture of safety & accountable performance of direct reports and all staff when OTL &/or MOC Supports the safety culture by providing psychological safety, creating interactive communication, encouraging reporting, and effectively monitoring and working on engagement daily Ensures that staff are knowledgeable of and held accountable to changes within the unit, department, division, and organization and are active change agents Supports communication that augments safe practices, explains and supports a just, accountable, and reporting culture of safety. Embraces the integrated safety management system into all aspect of the department Monitors and analyzes key metrics as assigned for quality/process improvement Ensures provision and inclusion of quality patient and family centered care in the transport environment Ensures high-level customer service performance by all team members Integrates with vendor pilots and mechanics Provides mentoring to staff and developmental opportunities to help team members achieve their career goals Coordinates completion of employee schedules with the staff, scheduling committee, and manager Supports action plans as a result of the feedback received from the annual Experience, Inclusion and Engagement Survey Completes scouting reports and weekly rounding on staff including follow-up to staff around concerns/ideas/needs Provides follow up to submitted SafeLink reports Maintains CHST owned vehicle fleet Assists Educator in orientation, ongoing education, simulation lab, quarterly & annual training Performs OTL Operational shift duties. Quality Management Program: Assists with implementation and ongoing service line programs aligning with hospital mission Monitoring and maintaining unit compliance with regulatory, accreditation, and hospital policies related to patient services and environmental/personnel safety and oversight of the CQI and Quality Program Weekly, monthly, quarterly, and yearly quality reports including, but not limited to, Gamut, CAMTS, NEMSIS, surgical data, and other Transport quality data Works closely with other departments where transport reporting is requested Coordinates with hospital Quality in completing event reviews and assigned follow-ups Compiles Transport & AC Quality Data into process improvement initiatives, monthly and annual reports Reports quality statistics, trends, and process improvement initiatives during monthly staff meetings Works with billing and denials management in assisting with case reviews and appeal letters Information Services departmental liaison for non-Epic software system, rugged laptops, and documentation standards, improvements, and/or additions; works closely with multiple areas of Information Services Safety Management System Focus: Develops, implements, and maintains a robust Integrated Safety Management System Upholds a strong, just, accountable and reporting culture of safety Completes pro-active risk analysis i.e. Hazard Vulnerability Analysis, vehicle and vendor integrated Post Incident Accident Plan (PIAP) drills ensuring the completion of drill summaries and implementation of lessons learned Ensures controlled substance best practice processes are implemented and audited for compliance Creates opportunities to build resiliency in team members Monitor fatigue levels of staff including number of shifts worked in a row, time over-shifts, incident trends and develops interruptions and reports safety data to the TL with Quality oversight & responsibilities Attends vendor (fixed wind and rotor wing) safety meetings Coordinates landing zone training for appropriate CHST staff Provides leadership and development to the departmental Quality and Safety Council Monitors and responds timely to assigned SafeLink tasks, investigations, and necessary education or changes Leads Change Management by completing an inclusive and robust weekly Change Tuesday document sent to all staff Coordinates reports for Concern Network Develops and coordinates annual Stand Down for Safety Events Monitors helipad check compliance and upkeep of the helipads Monitors helmet safety and completion of annual inspections Submits contract requests and works closely with Accounts Payable Leadership liaison to the departmental Operations Council Coordinates new equipment, supplies, medications, and improvements for operations Operational readiness of equipment for both bases Acts as Children's Transport liaison for the Governor's EMS and Trauma Advisory and North Texas Trauma Regional Advisory Council EMTF, Disaster, Air Medical Mist liaison Ensures medial gas tank availability/storage/ordering for operational and regulatory readiness Credentials: Pediatric Advanced Life Support Advanced Trauma Care for Nurses Advanced Cardiac Life Support Ambulance Drivers Permit Basic Life Support Emergency Medical Technician-Paramedic License Emergency Medical Technician (Basic) License Neonatal Resuscitation Program TrnsprtNurse Adv Trauma Course Advanced Trauma Life Support Registered Respiratory Therapist Registered Nurse Respiratory Care Practitioner RRT-Neonatal Pediatric Spec Transport Professional Advanced Trauma Course Trauma Nursing Core Course Certified Pediatric Nurse Certified Pediatric Emergency Nurse Critical Care Registered Nurse PALS Instructor Work Experience: At least 2 years transport related experiences Required At least 5 years pediatric RN experience Required Education: Four-year Bachelor's degree or equivalent experience BSN required for Nurses; Bachelor's Preferred for RCPs and Paramedics Req Licenses and Certifications: License to practice professional nursing in the state of Texas Upon Hire Req Advanced Nursing Certification (CCRN, CPEN, C-FRN, C-NPT, CPN, etc) Upon Hire Req Texas EMT Basic (within 24 months of hire) Req