Guest Service Representative

Rewritten Job Description for Guest Service Representative in Sunnyvale, CA: * Seeking a warm and approachable individual to join our dynamic team as a Guest Service Representative in Sunnyvale, CA.* If you excel in providing efficient and courteous assistance to hotel guests in-person and over the phone, this role is perfect for you.* Responsibilities include managing guest inquiries, maintaining accurate records, and promptly resolving any issues or concerns.* As the welcoming face of our esteemed hotel, we require a high level of professionalism and a well-groomed appearance.* Please be aware that we are only considering applicants who are currently authorized to work in the United States and are located in Sunnyvale, CA. Responsibilities: • Answer and direct phone calls professionally and take messages when necessary. • Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA. • Maintain a high level of professionalism throughout interactions with guests. • Accurately record charges on guests' accounts during your shift. • Keep track of department balances and handle shift deposits accurately. • Book rooms efficiently to maximize hotel revenue. • Provide guests with recommendations for local dining, shopping, and attractions. • Stay informed about upcoming groups, VIPs, and special events. • Monitor housekeeping progress and update room statuses accurately. • Manage early departures and reservation changes in the hotel's Property Management System. • Follow proper procedures for mail and receiving. • Keep the work area clean and sanitized regularly. • Update the daily logbook consistently. • Complete all necessary checklists during your shift. • Arrange airport transportation for guests upon request. • Perform any additional tasks assigned by the supervisor. Qualifications: • Must have a friendly and welcoming demeanor when interacting with guests. • Should possess a high school diploma or equivalent. • Must demonstrate a team-oriented mindset and maintain a positive outlook. • Excellent verbal communication skills and a strong customer service orientation are essential. • Previous experience in a hotel setting is preferred. • Ability to quickly troubleshoot and adapt to a fast-paced work environment is required. • Basic math skills including counting, addition, subtraction, multiplication, and division are necessary. • Flexibility to work varying schedules, including nights, weekends, and holidays, is a must. • Must reside in or near Sunnyvale, CA. Compensation: $19.00 - $19.75 hourly DOE

• Answer and direct phone calls professionally and take messages when necessary. • Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA. • Maintain a high level of professionalism throughout interactions with guests. • Accurately record charges on guests' accounts during your shift. • Keep track of department balances and handle shift deposits accurately. • Book rooms efficiently to maximize hotel revenue. • Provide guests with recommendations for local dining, shopping, and attractions. • Stay informed about upcoming groups, VIPs, and special events. • Monitor housekeeping progress and update room statuses accurately. • Manage early departures and reservation changes in the hotel's Property Management System. • Follow proper procedures for mail and receiving. • Keep the work area clean and sanitized regularly. • Update the daily logbook consistently. • Complete all necessary checklists during your shift. • Arrange airport transportation for guests upon request. • Perform any additional tasks assigned by the supervisor.