Customer support engineer - SPTS - 70% + Travel required

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. We invent systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Our focus on innovation is reflected in our investment of 15% of sales back into R&D. Our teams of physicists, engineers, data scientists, and problem-solvers collaborate with the world's leading technology providers to accelerate the development of tomorrow's electronic devices. Group/Division SPTS wafer processing solutions include silicon etch, dielectric etch, dry-release etch, PVD, PECVD, and MVD, with wafer-handling options suitable for R&D, pilot, or volume production. Headquartered in Newport, UK, with manufacturing in Allentown, PA, and operations across 19 countries, SPTS offers comprehensive support through global service centers and local agents. Job Description/Preferred Qualifications Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology, and basic knowledge of plasma processing equipment. Required skills include troubleshooting RF, Pneumatic, Vacuum, Electronic (AC/DC), PLC, DeviceNet, and Computer issues at the component level. Knowledge of MS DOS, Win311, WinNT, Win XP, WinVista, and MS Office is essential. Excellent communication, organizational skills, adaptability, and the ability to work independently or in teams are necessary. Willingness to travel extensively (up to 3 weeks or more per month) is required. Job Duties/Responsibilities Provide service support to customers, including system commissioning, breakdown repairs, and preventative maintenance. Develop close relationships with customers to promote product sales. Offer feedback for product and process improvements. Complete field reports promptly. Perform other duties as required.

Physical Requirements Travel up to 80-90% to support customers. Lift 50 lbs. overhead occasionally and frequently. Bend, twist, and work on hands and knees or back while servicing equipment. Read schematics, signs, and manuals; interpret color spectrum. Work standing for up to 2 hours; perform chamber cleaning procedures.

Minimum Qualifications Master's Degree or 2 years of work experience; Bachelor's Degree or 3 years of work experience; Doctorate with no experience or Master's with 3 years or Bachelor's with 5 years of experience. Compensation and Benefits Pay range: $35.77 - $60.82/hour. Benefits include medical, dental, vision, life insurance, 401(k), stock purchase plan, tuition reimbursement, wellness programs, paid time off, and family leave. Interns are eligible for select benefits. Pay depends on role, location, skills, and experience. Equal Opportunity Employment KLA is an Equal Opportunity Employer. We provide reasonable accommodations for applicants with disabilities. Contact us at talent.acquisition@kla.com or +1-408-352-2808 for assistance. Beware of fraudulent postings; KLA does not ask for payment or work with recruiters charging fees. Verify job postings on our official careers website. #J-18808-Ljbffr