Porven LTD
Customer Service Rep / Front Desk Reception
Porven LTD, San Jose, California, United States, 95199
Job Title:
Customer Service Representative
Job Category:
Administrative Sales Workers
Location:
Full Time / Part Time:
Full-Time
Department:
Customer Service
FLSA Status:
Non-Exempt
Reports To:
Salary:
Benefits:
401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTO
Purpose:
We are seeking a motivated Customer Service Rep to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. You will work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.
General Description:
Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking. Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately. Answer and manage phone calls on a timely basis. Provide administration and sales support to field sales personnel. Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs. Ensure compliance with all company policies and procedures related to warehouse operations and customer service. Other duties as assigned. General Requirements:
1-3 years of related experience in customer service, preferably in a warehouse or logistics environment. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Knowledge of Microsoft Office Suite and experience working with inventory management systems. Ability to work in a fast-paced environment and manage multiple priorities.
PHYSICAL (Employee must)
MENTAL (Employee must be able to)
ENVIRONMENTAL (exposed to)
R
Bent/Squat
F
Sit
F
Read
F
Write
R
Excessive noise
R
Crawl/Kneel
F
Stand
F
Comprehend
F
Do algebra
R
Moving machinery, heavy loads
R
Climb
F
Walk
F
Speak
F
Reason/Analyze
R
Marked temperature changes
R
Reach/Stretch
R
Push/Pull
F
Do statistics
F
Other calculations
R
Dust. Fumes, gases, radiation
R
Fine Dexterity
Other
Other
Other
R
Driving motorized equipment/cars
R
Carry/lift Load
Light (up to 25lbs)
Other
Other
Other
F = Frequently O = Occasionally R = Rarely
Customer Service Representative
Job Category:
Administrative Sales Workers
Location:
Full Time / Part Time:
Full-Time
Department:
Customer Service
FLSA Status:
Non-Exempt
Reports To:
Salary:
Benefits:
401K match, 3-tier medical insurance plan, 2 tier Dental insurance plan, Vision Insurance, Pet Insurance, Employer paid life insurance, Critical illness, hospital indemnity & accident insurance, Tuition Reimbursement, PTO
Purpose:
We are seeking a motivated Customer Service Rep to join our team. In this role, you will be responsible for providing exceptional customer service to our clients and managing day-to-day warehouse operations. You will work closely with our sales and warehouse teams to ensure that all customer needs are met and all orders are fulfilled accurately and efficiently.
General Description:
Respond to customer inquiries and provide accurate and timely information regarding product availability, order status, and shipment tracking. Manage customer orders from receipt to delivery, ensuring that all orders are processed accurately. Answer and manage phone calls on a timely basis. Provide administration and sales support to field sales personnel. Identify opportunities to improve customer satisfaction and recommend solutions to address customer needs. Ensure compliance with all company policies and procedures related to warehouse operations and customer service. Other duties as assigned. General Requirements:
1-3 years of related experience in customer service, preferably in a warehouse or logistics environment. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Knowledge of Microsoft Office Suite and experience working with inventory management systems. Ability to work in a fast-paced environment and manage multiple priorities.
PHYSICAL (Employee must)
MENTAL (Employee must be able to)
ENVIRONMENTAL (exposed to)
R
Bent/Squat
F
Sit
F
Read
F
Write
R
Excessive noise
R
Crawl/Kneel
F
Stand
F
Comprehend
F
Do algebra
R
Moving machinery, heavy loads
R
Climb
F
Walk
F
Speak
F
Reason/Analyze
R
Marked temperature changes
R
Reach/Stretch
R
Push/Pull
F
Do statistics
F
Other calculations
R
Dust. Fumes, gases, radiation
R
Fine Dexterity
Other
Other
Other
R
Driving motorized equipment/cars
R
Carry/lift Load
Light (up to 25lbs)
Other
Other
Other
F = Frequently O = Occasionally R = Rarely