Roman Electric Co., Inc.
Client Support Specialist (CCS)
Roman Electric Co., Inc., West Allis, Wisconsin, United States
Client Support Specialist (Dispatcher)
Location: West Allis, WI Full-Time | Various Day Shifts (Between 7am–6pm)
Competitive Pay + Outstanding Benefits Are you organized, detail-oriented, and love helping people? We’re looking for a
Client Support Specialist (CCS)
to join our growing team! In this role, you’ll be the first point of contact for our customers — booking appointments, managing service calls, and dispatching technicians — all while keeping operations running smoothly. What You’ll Do:
Answer incoming client calls and deliver top-tier customer service Schedule and dispatch technicians for service calls with efficiency and accuracy Coordinate permits with local municipalities Track technician progress and communicate arrival times to clients Debrief service calls and confirm payment collection Collaborate with purchasing and warehouse teams to coordinate part deliveries Use critical thinking to assign the best technician for each job What We’re Looking For:
High school diploma or GED required; associate degree a plus Customer service, dispatching, or administrative experience preferred Strong communication and problem-solving skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Reliable, self-starter with a flexible, team-oriented attitude Bilingual is a plus, but not required Benefits We Offer: ✅
$0 Premium Employer-Paid Health, Dental & Vision Insurance
✅
401(k) with Employer Match
✅
Employer-Paid Short-Term Disability & $25K Life Insurance
✅
6 Paid Holidays + 13 PTO Days
✅
Supportive, team-first work culture Join a company that values your skills, supports your growth, and rewards your hard work. If you’re ready to take the next step in your customer service career —
apply today!
Location: West Allis, WI Full-Time | Various Day Shifts (Between 7am–6pm)
Competitive Pay + Outstanding Benefits Are you organized, detail-oriented, and love helping people? We’re looking for a
Client Support Specialist (CCS)
to join our growing team! In this role, you’ll be the first point of contact for our customers — booking appointments, managing service calls, and dispatching technicians — all while keeping operations running smoothly. What You’ll Do:
Answer incoming client calls and deliver top-tier customer service Schedule and dispatch technicians for service calls with efficiency and accuracy Coordinate permits with local municipalities Track technician progress and communicate arrival times to clients Debrief service calls and confirm payment collection Collaborate with purchasing and warehouse teams to coordinate part deliveries Use critical thinking to assign the best technician for each job What We’re Looking For:
High school diploma or GED required; associate degree a plus Customer service, dispatching, or administrative experience preferred Strong communication and problem-solving skills Proficiency in Microsoft Office (Excel, Word, PowerPoint) Reliable, self-starter with a flexible, team-oriented attitude Bilingual is a plus, but not required Benefits We Offer: ✅
$0 Premium Employer-Paid Health, Dental & Vision Insurance
✅
401(k) with Employer Match
✅
Employer-Paid Short-Term Disability & $25K Life Insurance
✅
6 Paid Holidays + 13 PTO Days
✅
Supportive, team-first work culture Join a company that values your skills, supports your growth, and rewards your hard work. If you’re ready to take the next step in your customer service career —
apply today!