Expedia Group
Director, Strategy & Operations Excellence Join to apply for the
Director, Strategy & Operations Excellence
role at
Expedia Group Director, Strategy & Operations Excellence Join to apply for the
Director, Strategy & Operations Excellence
role at
Expedia Group Get AI-powered advice on this job and more exclusive features. This range is provided by Expedia Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $197,000.00/yr - $275,500.00/yr Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Please make sure you read the following details carefully before making any applications.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Director, Strategy and Operations Excellence
We are looking for a strategic and analytically driven Director, Strategy and Operations Excellence
to generate actionable insights that influence leadership decisions, improve service experience, and reduce operational costs. This role combines advanced data analysis, statistical modeling, and AI to deliver clear, forward-looking insights that guide strategic direction and service transformation across the organization.
As a Director of Strategy and Operations Excellence
within our Traveler and Partner Service Operations Excellence
org, you will lead a team of SMEs and Strategy and Operations Excellence Senior Managers who act as core thought partners to senior leadership—solving ambiguous, high-impact problems that span operational efficiency, customer experience, and growth strategy.
You will bring a structured, hypothesis-driven approach to complex, unstructured business challenges; develop workplans and quantitative models; translate data into actionable insight; and communicate recommendations with exceptional clarity and influence. You will take the role of Player-Coach where you will be expected to lead teams while also owning strategic insights projects
In this role, you will:
Manage and lead a team of highly technical and analytical Managers and Senior Managers. Player-coach managing the team but also running your own projects Engage and influence key stakeholders and leaders across Expedia Group to get buy in on the analytics and insights and ensure that the insights translate into results Problem Structuring & Analysis: Break down open-ended business questions into structured, solvable components; define analytical approaches and workplans. Strategic Insight Generation: Design and execute analyses to uncover root causes, performance drivers, and opportunities across operations, customer experience, and cost. Actionable Recommendations: Synthesize insights into strategic recommendations with clear implementation pathways; partner with cross-functional leaders to drive adoption. You can influence and drive results with cross-functional partners (especially Product, Data Science, Engineering, Marketing and various Category teams) You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results Executive Communication: Develop concise, compelling presentations and deliver findings to VP- and C-level stakeholders. Stakeholder Collaboration: Act as a strategic thought partner to leaders across Ops, Product, and Data; help prioritize initiatives and inform roadmap decisions.
Experience and Qualification:
10 years total experience, ideally 5 at a top-tier strategy consulting firm Experience leading large cross-functional projects and high-performing teams Exceptional structured thinking and problem-solving abilities Strong command of analytics; fluency in Excel and/or SQL (experience with Looker, Tableau, or Python is a plus) Track record of driving clarity and action in ambiguous environments Polished executive communication, both written and verbal Strong bias for action and outcomes, not just analysis Bachelor’s degree required; MBA or other advanced degree a plus
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
The total cash range for this position in Seattle is $197,000.00 to $275,500.00. Employees in this role have the potential to increase their pay up to $315,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Expedia Group by 2x Get notified about new Director Strategy Operations jobs in
Seattle, WA . Seattle, WA $211,300.00-$314,400.00 1 week ago Redmond, WA $20,000.00-$120,000.00 5 days ago Bellevue, WA $180,000.00-$220,000.00 2 months ago Bellevue, WA $217,000.00-$301,000.00 2 days ago Director of Operations JN -072025-163630 Bremerton, WA $71,000.00-$89,000.00 2 weeks ago Director, Marketplace Strategy & OperationsDirector, Messaging Operations & Strategy Seattle, WA $177,600.00-$281,100.00 1 week ago Seattle, WA $208,000.00-$299,000.00 2 days ago Seattle, WA $100,000.00-$110,000.00 1 month ago Greater Seattle Area $85,000.00-$100,000.00 6 days ago Seattle, WA $147,000.00-$288,000.00 1 month ago Bothell, WA $186,000.00-$218,000.00 5 days ago Greater Seattle Area $147,000.00-$288,000.00 3 weeks ago Director, Business Operations (Marketplace Growth)EY-Parthenon - Strategy and Execution - Commercial Strategy - Director - Multiple Locations Seattle, WA $205,000.00-$235,000.00 1 week ago Redmond, WA $309,000.00-$358,000.00 1 day ago Seattle, WA $309,000.00-$358,000.00 1 day ago Bellevue, WA $230,000.00-$230,000.00 3 days ago Director, Marketing Strategy & Planning Global Demand GenerationDirector of Product, Assisted Experiences Bellevue, WA $185,600.00-$251,000.00 2 days ago director, data science- Supply Chain (Hybrid- Seattle, WA) Seattle, WA $178,900.00-$311,200.00 1 week ago Redmond, WA $125,000.00-$200,000.00 2 months ago Kirkland, WA $192,200.00-$284,160.00 3 weeks ago Seattle, WA $120,000.00-$342,000.00 1 week ago Seattle, WA $200,000.00-$210,000.00 2 weeks ago Seattle, WA $70,000.00-$78,000.00 2 days ago Bainbridge Island, WA $165,000.00-$195,000.00 1 week ago Federal Way, WA $195,000.00-$265,000.00 2 months ago Bellevue, WA $185,600.00-$251,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Director, Strategy & Operations Excellence
role at
Expedia Group Director, Strategy & Operations Excellence Join to apply for the
Director, Strategy & Operations Excellence
role at
Expedia Group Get AI-powered advice on this job and more exclusive features. This range is provided by Expedia Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $197,000.00/yr - $275,500.00/yr Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Please make sure you read the following details carefully before making any applications.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Director, Strategy and Operations Excellence
We are looking for a strategic and analytically driven Director, Strategy and Operations Excellence
to generate actionable insights that influence leadership decisions, improve service experience, and reduce operational costs. This role combines advanced data analysis, statistical modeling, and AI to deliver clear, forward-looking insights that guide strategic direction and service transformation across the organization.
As a Director of Strategy and Operations Excellence
within our Traveler and Partner Service Operations Excellence
org, you will lead a team of SMEs and Strategy and Operations Excellence Senior Managers who act as core thought partners to senior leadership—solving ambiguous, high-impact problems that span operational efficiency, customer experience, and growth strategy.
You will bring a structured, hypothesis-driven approach to complex, unstructured business challenges; develop workplans and quantitative models; translate data into actionable insight; and communicate recommendations with exceptional clarity and influence. You will take the role of Player-Coach where you will be expected to lead teams while also owning strategic insights projects
In this role, you will:
Manage and lead a team of highly technical and analytical Managers and Senior Managers. Player-coach managing the team but also running your own projects Engage and influence key stakeholders and leaders across Expedia Group to get buy in on the analytics and insights and ensure that the insights translate into results Problem Structuring & Analysis: Break down open-ended business questions into structured, solvable components; define analytical approaches and workplans. Strategic Insight Generation: Design and execute analyses to uncover root causes, performance drivers, and opportunities across operations, customer experience, and cost. Actionable Recommendations: Synthesize insights into strategic recommendations with clear implementation pathways; partner with cross-functional leaders to drive adoption. You can influence and drive results with cross-functional partners (especially Product, Data Science, Engineering, Marketing and various Category teams) You’re results-oriented with a proven track record of leadership and taking ownership to produce exceptional results Executive Communication: Develop concise, compelling presentations and deliver findings to VP- and C-level stakeholders. Stakeholder Collaboration: Act as a strategic thought partner to leaders across Ops, Product, and Data; help prioritize initiatives and inform roadmap decisions.
Experience and Qualification:
10 years total experience, ideally 5 at a top-tier strategy consulting firm Experience leading large cross-functional projects and high-performing teams Exceptional structured thinking and problem-solving abilities Strong command of analytics; fluency in Excel and/or SQL (experience with Looker, Tableau, or Python is a plus) Track record of driving clarity and action in ambiguous environments Polished executive communication, both written and verbal Strong bias for action and outcomes, not just analysis Bachelor’s degree required; MBA or other advanced degree a plus
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
The total cash range for this position in Seattle is $197,000.00 to $275,500.00. Employees in this role have the potential to increase their pay up to $315,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
Seniority level
Seniority levelDirector Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Expedia Group by 2x Get notified about new Director Strategy Operations jobs in
Seattle, WA . Seattle, WA $211,300.00-$314,400.00 1 week ago Redmond, WA $20,000.00-$120,000.00 5 days ago Bellevue, WA $180,000.00-$220,000.00 2 months ago Bellevue, WA $217,000.00-$301,000.00 2 days ago Director of Operations JN -072025-163630 Bremerton, WA $71,000.00-$89,000.00 2 weeks ago Director, Marketplace Strategy & OperationsDirector, Messaging Operations & Strategy Seattle, WA $177,600.00-$281,100.00 1 week ago Seattle, WA $208,000.00-$299,000.00 2 days ago Seattle, WA $100,000.00-$110,000.00 1 month ago Greater Seattle Area $85,000.00-$100,000.00 6 days ago Seattle, WA $147,000.00-$288,000.00 1 month ago Bothell, WA $186,000.00-$218,000.00 5 days ago Greater Seattle Area $147,000.00-$288,000.00 3 weeks ago Director, Business Operations (Marketplace Growth)EY-Parthenon - Strategy and Execution - Commercial Strategy - Director - Multiple Locations Seattle, WA $205,000.00-$235,000.00 1 week ago Redmond, WA $309,000.00-$358,000.00 1 day ago Seattle, WA $309,000.00-$358,000.00 1 day ago Bellevue, WA $230,000.00-$230,000.00 3 days ago Director, Marketing Strategy & Planning Global Demand GenerationDirector of Product, Assisted Experiences Bellevue, WA $185,600.00-$251,000.00 2 days ago director, data science- Supply Chain (Hybrid- Seattle, WA) Seattle, WA $178,900.00-$311,200.00 1 week ago Redmond, WA $125,000.00-$200,000.00 2 months ago Kirkland, WA $192,200.00-$284,160.00 3 weeks ago Seattle, WA $120,000.00-$342,000.00 1 week ago Seattle, WA $200,000.00-$210,000.00 2 weeks ago Seattle, WA $70,000.00-$78,000.00 2 days ago Bainbridge Island, WA $165,000.00-$195,000.00 1 week ago Federal Way, WA $195,000.00-$265,000.00 2 months ago Bellevue, WA $185,600.00-$251,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr