Talent
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Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Base pay range $170,000.00/yr - $190,000.00/yr We’re seeking a
Techno-Functional Leader
with deep expertise in
Microsoft Dynamics 365 Finance & Operations
to own and optimize ERP support operations for a high-impact role within a global manufacturing and life sciences organization. This is a hands-on role focused on post-implementation support, systems stability, ticket management, and continuous improvement within a complex, highly customized D365 environment. You will be responsible for leading operations within the Help Desk, collaborating across internal IT teams, and ensuring service tickets and system issues are resolved efficiently. This is not an implementation role it’s about keeping the lights on, improving KPIs, stabilizing systems, and being the operational glue that keeps ERP functions running smoothly. Key Responsibilities: Own day-to-day operations of the
D365 F&O ERP support function Serve as the
go-to technical lead
for post-implementation system support, troubleshooting, and escalation Partner with cross-functional IT teams (BSAs, PMs, Data Engineers, Infrastructure) to resolve incidents, manage changes, and support patches/upgrades Lead
incident & ticket management
via
ServiceNow (SNOW) , ensuring timely resolution of issues and clear documentation Identify, define, and implement
new KPIs
and metrics to measure and improve system performance and support operations Work closely with 3rd party ISVs (e.g., Blue Jay, Thompson Reuters, Pricing ISV, Custom Distribution Solutions) Support multiple modules:
Accounts Payable, Cost Management, Procurement, Treasury, Product Information Management, Warehouse, Production , and more Troubleshoot
heavily customized X++ extensions
and custom integrations across platforms Interface with business leaders and provide insights on system performance, downtime risk, and roadmap stability Serve as a stabilizing force during monthly releases, patch deployments, and operational escalations Be
on call
for critical system events or outages during weekends if necessary (not a 24/7 shop, but critical response is expected) Location:
Fairfield, CT (Fully Onsite, M-F 8AM–5PM EST) Travel:
5–10% travel between offices Employment Type:
Full-Time (No Contract Option) Relocation:
Available Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManufacturing IndustriesMedical Equipment Manufacturing and IT Services and IT Consulting Referrals increase your chances of interviewing at Talent by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Stamford, CT $100,000.00-$150,000.00 4 months ago Customer Onboarding and Technical Support Specialist Norwalk, CT $100,000.00-$110,000.00 1 week ago Desktop & IT Support Technician - 2nd Shift Weekends Greenwich, CT $70,000.00-$80,000.00 1 day ago Norwalk, CT $120,000.00-$160,000.00 1 day ago Stamford, CT $55,000.00-$65,000.00 7 hours ago Specialist I, National Technical Support - Ultrasound Stratford, CT $65,000.00-$75,000.00 1 month ago Stamford, CT $55,000.00-$65,000.00 2 weeks ago Government and Public Sector - Service Support Desk Analyst Stamford, CT $32,900.00-$54,300.00 2 weeks ago Managed Services Engineer II (Danbury, CT area) Stamford, CT $55,000.00-$65,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Base pay range $170,000.00/yr - $190,000.00/yr We’re seeking a
Techno-Functional Leader
with deep expertise in
Microsoft Dynamics 365 Finance & Operations
to own and optimize ERP support operations for a high-impact role within a global manufacturing and life sciences organization. This is a hands-on role focused on post-implementation support, systems stability, ticket management, and continuous improvement within a complex, highly customized D365 environment. You will be responsible for leading operations within the Help Desk, collaborating across internal IT teams, and ensuring service tickets and system issues are resolved efficiently. This is not an implementation role it’s about keeping the lights on, improving KPIs, stabilizing systems, and being the operational glue that keeps ERP functions running smoothly. Key Responsibilities: Own day-to-day operations of the
D365 F&O ERP support function Serve as the
go-to technical lead
for post-implementation system support, troubleshooting, and escalation Partner with cross-functional IT teams (BSAs, PMs, Data Engineers, Infrastructure) to resolve incidents, manage changes, and support patches/upgrades Lead
incident & ticket management
via
ServiceNow (SNOW) , ensuring timely resolution of issues and clear documentation Identify, define, and implement
new KPIs
and metrics to measure and improve system performance and support operations Work closely with 3rd party ISVs (e.g., Blue Jay, Thompson Reuters, Pricing ISV, Custom Distribution Solutions) Support multiple modules:
Accounts Payable, Cost Management, Procurement, Treasury, Product Information Management, Warehouse, Production , and more Troubleshoot
heavily customized X++ extensions
and custom integrations across platforms Interface with business leaders and provide insights on system performance, downtime risk, and roadmap stability Serve as a stabilizing force during monthly releases, patch deployments, and operational escalations Be
on call
for critical system events or outages during weekends if necessary (not a 24/7 shop, but critical response is expected) Location:
Fairfield, CT (Fully Onsite, M-F 8AM–5PM EST) Travel:
5–10% travel between offices Employment Type:
Full-Time (No Contract Option) Relocation:
Available Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionManufacturing IndustriesMedical Equipment Manufacturing and IT Services and IT Consulting Referrals increase your chances of interviewing at Talent by 2x Sign in to set job alerts for “Technical Support Specialist” roles. Stamford, CT $100,000.00-$150,000.00 4 months ago Customer Onboarding and Technical Support Specialist Norwalk, CT $100,000.00-$110,000.00 1 week ago Desktop & IT Support Technician - 2nd Shift Weekends Greenwich, CT $70,000.00-$80,000.00 1 day ago Norwalk, CT $120,000.00-$160,000.00 1 day ago Stamford, CT $55,000.00-$65,000.00 7 hours ago Specialist I, National Technical Support - Ultrasound Stratford, CT $65,000.00-$75,000.00 1 month ago Stamford, CT $55,000.00-$65,000.00 2 weeks ago Government and Public Sector - Service Support Desk Analyst Stamford, CT $32,900.00-$54,300.00 2 weeks ago Managed Services Engineer II (Danbury, CT area) Stamford, CT $55,000.00-$65,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr