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Junior Technical Support Engineer Client Site
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Junior Technical Support Engineer Client Site
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Junior Technical Support Engineer Client Site
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Jobright.ai GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to various businesses. As a Client Site Engineer, you will be responsible for resolving client issues through effective communication and technical support, ensuring uninterrupted computer operation for end users. Responsibilities: Primary contact for customers for any technical issues Responsible for monitoring the infrastructure and customer devices Communicate any technical issues to the customer Provide technical assistance and support for incoming queries related to computer systems, software, and hardware Walk customers through the problem-solving process and train them on computer usage Install, modify, and repair computer hardware and software Run diagnostic programs to resolve problems Provide first call resolution to the customer Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action Enforce request handling and escalation policies and procedures Monitor incident trends and anticipate potential problems for proactive resolution Qualifications: Required: 2 or more years of experience troubleshooting and working with the following systems: Desktop systems up to Windows 11 Server systems up to Server 2019 At least two years of experience working as a help desk or service desk engineer Proficiency in troubleshooting complex systems Excellent communication skills, both written and verbal 2 or more years of experience with network design, architecture and implementation Working knowledge of a range of diagnostic utilities Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Ability to conduct research into a wide range of computing issues is required Ability to present ideas in a user-friendly, business-friendly manner Ability to manage and prioritize inbound ticket requests submitted in person, via email, or by phone Utilizes a client-centric and problem-solving approach with each user Associates degree or higher Company: GadellNet is a Certified B Corporation in the business of powering missions through technology. Since 2003, GadellNet Consulting Services, a St. Founded in 2003, the company is headquartered in Fishers, Indiana, USA, with a team of 51-200 employees. The company is currently Growth Stage. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
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Technical Support Analyst- 100% ONSITE ST. LOUIS, MO
St Louis, MO $84,100.00-$140,300.00 2 weeks ago St. Louis City County, MO $55.00-$60.00 15 hours ago St Louis, MO $95,700.00-$159,700.00 23 hours ago St Louis, MO $200,000.00-$300,000.00 1 week ago St Louis, MO $85,600.00-$107,000.00 3 weeks ago St Louis, MO $85,600.00-$107,000.00 3 days ago Cyber Threat Technical Analysis (Level III) support
St Louis, MO $72,900.00-$134,300.00 1 week ago St Louis, MO $95,000.00-$135,000.00 8 months ago St Louis, MO $95,000.00-$120,000.00 8 months ago Network Engineer - St. Louis MO residents only
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Join to apply for the
Junior Technical Support Engineer Client Site
role at
Jobright.ai Junior Technical Support Engineer Client Site
2 days ago Be among the first 25 applicants Join to apply for the
Junior Technical Support Engineer Client Site
role at
Jobright.ai GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to various businesses. As a Client Site Engineer, you will be responsible for resolving client issues through effective communication and technical support, ensuring uninterrupted computer operation for end users. Responsibilities: Primary contact for customers for any technical issues Responsible for monitoring the infrastructure and customer devices Communicate any technical issues to the customer Provide technical assistance and support for incoming queries related to computer systems, software, and hardware Walk customers through the problem-solving process and train them on computer usage Install, modify, and repair computer hardware and software Run diagnostic programs to resolve problems Provide first call resolution to the customer Serve as the client contract expert for the purpose of spotting tickets that are out of the normal scope and require further account management action Enforce request handling and escalation policies and procedures Monitor incident trends and anticipate potential problems for proactive resolution Qualifications: Required: 2 or more years of experience troubleshooting and working with the following systems: Desktop systems up to Windows 11 Server systems up to Server 2019 At least two years of experience working as a help desk or service desk engineer Proficiency in troubleshooting complex systems Excellent communication skills, both written and verbal 2 or more years of experience with network design, architecture and implementation Working knowledge of a range of diagnostic utilities Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Ability to conduct research into a wide range of computing issues is required Ability to present ideas in a user-friendly, business-friendly manner Ability to manage and prioritize inbound ticket requests submitted in person, via email, or by phone Utilizes a client-centric and problem-solving approach with each user Associates degree or higher Company: GadellNet is a Certified B Corporation in the business of powering missions through technology. Since 2003, GadellNet Consulting Services, a St. Founded in 2003, the company is headquartered in Fishers, Indiana, USA, with a team of 51-200 employees. The company is currently Growth Stage. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Industries
Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Technical Support Engineer roles.
Technical Support Analyst- 100% ONSITE ST. LOUIS, MO
St Louis, MO $84,100.00-$140,300.00 2 weeks ago St. Louis City County, MO $55.00-$60.00 15 hours ago St Louis, MO $95,700.00-$159,700.00 23 hours ago St Louis, MO $200,000.00-$300,000.00 1 week ago St Louis, MO $85,600.00-$107,000.00 3 weeks ago St Louis, MO $85,600.00-$107,000.00 3 days ago Cyber Threat Technical Analysis (Level III) support
St Louis, MO $72,900.00-$134,300.00 1 week ago St Louis, MO $95,000.00-$135,000.00 8 months ago St Louis, MO $95,000.00-$120,000.00 8 months ago Network Engineer - St. Louis MO residents only
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr