DaVita Inc.
Director, Product Management, Stores (UBIF)
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Location: Sterling, VA, Nashville, TN or Remote - USA
Our UbreakIfix (UBIF) Stores teams are reimagining the technology platform that defines the end-to-end customer journey, powers the technician workflow and drives subscription product sales in our nationwide retail tech repair stores. We invest in cutting-edge technologies and work with some of the most creative people in the world. Our cross-disciplinary teams are innovative, diverse, and collaborative, operating in an agile Product Team model made up of product managers, designers, engineers, researchers, and data scientists. Position Summary: As the Director/ Group Product Manager of Product Management - Stores, you will lead the development of a unified software platform that will redefine the customer journey, optimize technician workflows, and drive subscription product sales across our nationwide network of tech repair retail locations. This role will lead a team of product managers and collaborate across design, engineering, operations, and sales to deliver a modern, scalable platform. The system will power the complete device lifecyclefrom appointment scheduling to check-in, diagnostics, service fulfillment, subscription plan sales, and post-service follow-up ensuring a seamless and high-value experience for both customers and employees. Key Responsibilities: Product Strategy & Leadership
Define and lead the product vision and roadmap for an integrated platform that enables exceptional customer experiences, efficient technician workflows, and scalable subscription plan sales.
Align platform goals with company strategy to improve operational efficiency, customer satisfaction, and revenue growth.
Establish KPIs, track platform performance, and iterate based on insights from customer data and frontline employee feedback. Team & People Management
Hire, lead, and mentor a high-performing team of product managers with domain ownership across customer journey, in-store technician tooling, and subscription sales enablement.
Foster a product culture rooted in continuous discovery, user-centric design, and data-driven decision-making.
Champion career development and cross-functional collaboration within the team. Customer Experience & Technician Workflow Optimization
Drive end-to-end service design across store platforms, including appointment scheduling, device diagnostics, service progress tracking, and customer communications.
Ensure technician workflows are intuitive, fast, and context-aware to enhance service delivery and reduce friction. Execution & Delivery
Prioritize features and enhancements based on impact, user feedback, and business value.
Champion user research and data-driven decision-making to validate hypotheses and improve usability.
Ensure consistent and efficient rollouts of new platform features across all store locations, incorporating training and support feedback loops. Sales Enablement for Subscription Plans
Build integrated solutions that allow technicians to easily quote and explain repair services, drive sales engagement and enroll customers in subscription plans.
Partner with sales and marketing to develop conversion strategies, user flows, and selling tools that maximize attachment rates.
Deliver real-time data and reporting to support offer testing, performance tracking, and upsell optimization. Stakeholder Engagement & Communication
Serve as the primary interface between product and executive stakeholders, clearly articulating platform priorities, trade-offs, and outcomes.
Collaborate deeply with engineering, design, store ops, customer support, and finance to ensure cohesive product delivery. EDUCATION AND EXPERIENCE: Required Education and Experience
10+ years of product management experience, with at least 4 years in a leadership role.
Proven success delivering complex platforms with both B2B and internal operations-facing components.
Experience in retail, repair services, field operations, or logistics platforms is highly desirable.
Exceptional leadership, communication, and stakeholder management skills.
Expertise in AI, automation, and data-driven personalization to enhance customer experiences
Expertise in Agile product development methodologies and product management tools Notion, Figma, Jira, etc.
Strong analytical mindset with proficiency in metrics-driven prioritization and decision-making.
Demonstrated ability to balance customer empathy with operational needs and technical feasibility. Preferred Qualifications:
Familiarity with technician enablement tools, appointment scheduling platforms, inventory/work order systems, POS systems or CRM tools.
Experience in a high-volume, multi-location service environment.
BS Degree in relevant field of study
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Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Location: Sterling, VA, Nashville, TN or Remote - USA
Our UbreakIfix (UBIF) Stores teams are reimagining the technology platform that defines the end-to-end customer journey, powers the technician workflow and drives subscription product sales in our nationwide retail tech repair stores. We invest in cutting-edge technologies and work with some of the most creative people in the world. Our cross-disciplinary teams are innovative, diverse, and collaborative, operating in an agile Product Team model made up of product managers, designers, engineers, researchers, and data scientists. Position Summary: As the Director/ Group Product Manager of Product Management - Stores, you will lead the development of a unified software platform that will redefine the customer journey, optimize technician workflows, and drive subscription product sales across our nationwide network of tech repair retail locations. This role will lead a team of product managers and collaborate across design, engineering, operations, and sales to deliver a modern, scalable platform. The system will power the complete device lifecyclefrom appointment scheduling to check-in, diagnostics, service fulfillment, subscription plan sales, and post-service follow-up ensuring a seamless and high-value experience for both customers and employees. Key Responsibilities: Product Strategy & Leadership
Define and lead the product vision and roadmap for an integrated platform that enables exceptional customer experiences, efficient technician workflows, and scalable subscription plan sales.
Align platform goals with company strategy to improve operational efficiency, customer satisfaction, and revenue growth.
Establish KPIs, track platform performance, and iterate based on insights from customer data and frontline employee feedback. Team & People Management
Hire, lead, and mentor a high-performing team of product managers with domain ownership across customer journey, in-store technician tooling, and subscription sales enablement.
Foster a product culture rooted in continuous discovery, user-centric design, and data-driven decision-making.
Champion career development and cross-functional collaboration within the team. Customer Experience & Technician Workflow Optimization
Drive end-to-end service design across store platforms, including appointment scheduling, device diagnostics, service progress tracking, and customer communications.
Ensure technician workflows are intuitive, fast, and context-aware to enhance service delivery and reduce friction. Execution & Delivery
Prioritize features and enhancements based on impact, user feedback, and business value.
Champion user research and data-driven decision-making to validate hypotheses and improve usability.
Ensure consistent and efficient rollouts of new platform features across all store locations, incorporating training and support feedback loops. Sales Enablement for Subscription Plans
Build integrated solutions that allow technicians to easily quote and explain repair services, drive sales engagement and enroll customers in subscription plans.
Partner with sales and marketing to develop conversion strategies, user flows, and selling tools that maximize attachment rates.
Deliver real-time data and reporting to support offer testing, performance tracking, and upsell optimization. Stakeholder Engagement & Communication
Serve as the primary interface between product and executive stakeholders, clearly articulating platform priorities, trade-offs, and outcomes.
Collaborate deeply with engineering, design, store ops, customer support, and finance to ensure cohesive product delivery. EDUCATION AND EXPERIENCE: Required Education and Experience
10+ years of product management experience, with at least 4 years in a leadership role.
Proven success delivering complex platforms with both B2B and internal operations-facing components.
Experience in retail, repair services, field operations, or logistics platforms is highly desirable.
Exceptional leadership, communication, and stakeholder management skills.
Expertise in AI, automation, and data-driven personalization to enhance customer experiences
Expertise in Agile product development methodologies and product management tools Notion, Figma, Jira, etc.
Strong analytical mindset with proficiency in metrics-driven prioritization and decision-making.
Demonstrated ability to balance customer empathy with operational needs and technical feasibility. Preferred Qualifications:
Familiarity with technician enablement tools, appointment scheduling platforms, inventory/work order systems, POS systems or CRM tools.
Experience in a high-volume, multi-location service environment.
BS Degree in relevant field of study
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