Davita Inc.
Senior EPIC Scheduling Optimization Specialist
Davita Inc., Virginia Beach, Virginia, us, 23450
City/State
Virginia Beach, VA
Work Shift First (Days)
Overview: Sentara health is looking for a Senior EPIC Scheduling Optimization Specialist to join our team ! TheSenior EPIC Scheduling Optimization Specialist is responsible for the strategic design, optimization, and maintenance of Epic scheduling templates, guided scheduling decision trees, visit types, modifiers, and slot configurations across the Ambulatory Service Division. This role plays a critical part in improving scheduling workflows, enhancing patient access, and maximizing provider capacity utilization. The specialist collaborates closely with operational and clinical leaders to drive improvements aligned with enterprise-wide access and capacity targets.
This position functions as a subject matter expert and project lead, managing complex scheduling-related initiatives and contributing to system-wide transformation efforts. The ideal candidate demonstrates a deep understanding of Epic Cadence, advanced data analysis skills, and the ability to translate operational needs into sustainable solutions.
Key Responsibilities
Design, build, maintain, and modify Epic scheduling templates, visit types, modifiers, and decision trees based on best practices and operational standards. Provide day-to-day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments. Serve as a key liaison to service line and department leaders to address scheduling needs, align build strategies, and resolve configuration issues. Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices. Partner with operations to evaluate and optimize template utilization, appointment lag, and access performance through data-informed recommendations. Analyze provider and location-specific scheduling data to identify variances, uncover root causes, and recommend corrective actions. Lead and manage scheduling-related projects, including new provider onboarding (template design, decision tree alignment, automated workflows) and provider offboarding (template and system deactivation). Conduct one-on-one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides. Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes. Leverage Epic reporting tools, Power BI, Excel, and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts. Collaborates with ASD onboarding to ensure consistent application of Sentara's scheduling standards and operational checklists. Champion continuous improvement efforts to enhance scheduling build quality, standardization, and request turnaround times. Education BLD - Bachelor's Level Degree required Certification/Licensure Epic Cadence Certification (must be obtained within 1 year of hire) Experience Required Experience and Skills: Proven experience with
Epic scheduling build and configuration
, including templates, visit types, modifiers, and decision trees. Strong understanding of
ambulatory operations
and scheduling best practices. Ability to provide
day-to-day support and troubleshooting
for Epic scheduling requests. Demonstrated ability to collaborate with
clinical and operational leaders
to align scheduling strategies and resolve issues. Skilled in
analyzing scheduling data
to identify trends, variances, and areas for improvement. Experience conducting
training sessions
and developing user documentation (e.g., tip sheets, guides). Proficient in
Microsoft Excel
and
Epic reporting tools
. Ability to lead projects such as
new provider onboarding and offboarding
(including workflow automation and system configuration). Preferred Experience and Skills: Experience working with
Power BI
and
Tableau
to generate insights and measure scheduling outcomes. Familiarity with
Sentara's operational checklists and standards
or similar healthcare system standards. Experience collaborating with
Information Services (IS)
and Epic teams for testing and implementing system enhancements. Background in supporting
continuous improvement initiatives
, especially related to standardization and turnaround time optimization. Exposure to
provider-specific scheduling analytics
and appointment lag assessments. Keywords: Cadence, Epic , Decsion tree Benefits: Caring For Your Family and Your Career
*
Medical, Dental, Vision plans
* Adoption, Fertility and Surrogacy Reimbursement up to $10,000
* Paid Time Off and Sick Leave
* Paid Parental & Family Caregiver Leave
* Emergency Backup Care
* Long-Term, Short-Term Disability, and Critical Illness plans
* Life Insurance
* 401k/403B with Employer Match
* Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
* Student Debt Pay Down - $10,000
* Reimbursement for certifications and free access to complete CEUs and professional development
*Pet Insurance *Legal Resources Plan *Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer
and
prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work,
Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
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Work Shift First (Days)
Overview: Sentara health is looking for a Senior EPIC Scheduling Optimization Specialist to join our team ! TheSenior EPIC Scheduling Optimization Specialist is responsible for the strategic design, optimization, and maintenance of Epic scheduling templates, guided scheduling decision trees, visit types, modifiers, and slot configurations across the Ambulatory Service Division. This role plays a critical part in improving scheduling workflows, enhancing patient access, and maximizing provider capacity utilization. The specialist collaborates closely with operational and clinical leaders to drive improvements aligned with enterprise-wide access and capacity targets.
This position functions as a subject matter expert and project lead, managing complex scheduling-related initiatives and contributing to system-wide transformation efforts. The ideal candidate demonstrates a deep understanding of Epic Cadence, advanced data analysis skills, and the ability to translate operational needs into sustainable solutions.
Key Responsibilities
Design, build, maintain, and modify Epic scheduling templates, visit types, modifiers, and decision trees based on best practices and operational standards. Provide day-to-day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments. Serve as a key liaison to service line and department leaders to address scheduling needs, align build strategies, and resolve configuration issues. Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices. Partner with operations to evaluate and optimize template utilization, appointment lag, and access performance through data-informed recommendations. Analyze provider and location-specific scheduling data to identify variances, uncover root causes, and recommend corrective actions. Lead and manage scheduling-related projects, including new provider onboarding (template design, decision tree alignment, automated workflows) and provider offboarding (template and system deactivation). Conduct one-on-one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides. Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes. Leverage Epic reporting tools, Power BI, Excel, and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts. Collaborates with ASD onboarding to ensure consistent application of Sentara's scheduling standards and operational checklists. Champion continuous improvement efforts to enhance scheduling build quality, standardization, and request turnaround times. Education BLD - Bachelor's Level Degree required Certification/Licensure Epic Cadence Certification (must be obtained within 1 year of hire) Experience Required Experience and Skills: Proven experience with
Epic scheduling build and configuration
, including templates, visit types, modifiers, and decision trees. Strong understanding of
ambulatory operations
and scheduling best practices. Ability to provide
day-to-day support and troubleshooting
for Epic scheduling requests. Demonstrated ability to collaborate with
clinical and operational leaders
to align scheduling strategies and resolve issues. Skilled in
analyzing scheduling data
to identify trends, variances, and areas for improvement. Experience conducting
training sessions
and developing user documentation (e.g., tip sheets, guides). Proficient in
Microsoft Excel
and
Epic reporting tools
. Ability to lead projects such as
new provider onboarding and offboarding
(including workflow automation and system configuration). Preferred Experience and Skills: Experience working with
Power BI
and
Tableau
to generate insights and measure scheduling outcomes. Familiarity with
Sentara's operational checklists and standards
or similar healthcare system standards. Experience collaborating with
Information Services (IS)
and Epic teams for testing and implementing system enhancements. Background in supporting
continuous improvement initiatives
, especially related to standardization and turnaround time optimization. Exposure to
provider-specific scheduling analytics
and appointment lag assessments. Keywords: Cadence, Epic , Decsion tree Benefits: Caring For Your Family and Your Career
*
Medical, Dental, Vision plans
* Adoption, Fertility and Surrogacy Reimbursement up to $10,000
* Paid Time Off and Sick Leave
* Paid Parental & Family Caregiver Leave
* Emergency Backup Care
* Long-Term, Short-Term Disability, and Critical Illness plans
* Life Insurance
* 401k/403B with Employer Match
* Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
* Student Debt Pay Down - $10,000
* Reimbursement for certifications and free access to complete CEUs and professional development
*Pet Insurance *Legal Resources Plan *Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer
and
prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work,
Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.
#J-18808-Ljbffr