RingCentral
Its not everyday that you consider starting a new career. Were RingCentral, and were happy that someone as talented as you is considering this role. First, a little about us, were the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interactiongiving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
This is where you and your skills come in. Were currently looking for:
A Senior Manager, Customer Success Programs to support our customer success organization. At RingCentral, our Customer Success Managers serve as the owner of the post-sales relationship with our most valued and high-profile customers. As the Senior Manager, Customer Success Programs, your primary responsibility will be to focus on building playbooks, success plans, communities, and offerings for CSMs across all segments. You will help the team in driving innovation in our Customer Success practice. To succeed in this role you must have experience in:
Build our Customer Success playbooks, templates and success plans that support key CS activities Lead and develop the CS community to support the CS org, serving as a primary internal point of contact and the voice of the CSM profession Align with cross-functional teams (marketing, product, sales, professional services, support, training) to create offerings for CSMs to deploy with customers across all segments Primary liaison for Enablement priorities and strategy within the CS organization Develop and execute programs and projects as needed by the CS leadership team in partnership with other key CS support functions including operations and enablement Evaluate program effectiveness and continuously iterate based on feedback and program metrics Lead the consolidation and messaging for our RingCentral Customer Journey by working with different cross functional teams Standardize the Global CS model and best practices, while taking into account regional differences. Collaborate/Define data insights for our CS organization in conjunction with the strategy & operations team Create, implement and oversee communications programs for the CS organization. Desired Qualifications:
12+ years enterprise-level Customer Success, Program Management, & Customer Success Support Experience Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive teamwork and program excellence Self-motivated while approaching work with empathy and a creative, problem solving mindset Outstanding time and process management skills, ensuring nothing slips through the cracks Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape What we offer:
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Flexible vacation Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Parental support for children with developmental and learning disabilities Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, Nevada, Maryland the compensation range for this position is between $105,480.00 and $117,200.00 for full-time employees in Colorado, Nevada, Maryland, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in California, Washington, New York the compensation range for this position is between $111,600.00 and $124,000.00 for fulltime employees in California, Washington, New York, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in Rhode Island or Connecticut the compensation range for this position is between $99,360.00 and $110,400.00 for fulltime employees in Connecticut or Rhode Island, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. About the company
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. #J-18808-Ljbffr
A Senior Manager, Customer Success Programs to support our customer success organization. At RingCentral, our Customer Success Managers serve as the owner of the post-sales relationship with our most valued and high-profile customers. As the Senior Manager, Customer Success Programs, your primary responsibility will be to focus on building playbooks, success plans, communities, and offerings for CSMs across all segments. You will help the team in driving innovation in our Customer Success practice. To succeed in this role you must have experience in:
Build our Customer Success playbooks, templates and success plans that support key CS activities Lead and develop the CS community to support the CS org, serving as a primary internal point of contact and the voice of the CSM profession Align with cross-functional teams (marketing, product, sales, professional services, support, training) to create offerings for CSMs to deploy with customers across all segments Primary liaison for Enablement priorities and strategy within the CS organization Develop and execute programs and projects as needed by the CS leadership team in partnership with other key CS support functions including operations and enablement Evaluate program effectiveness and continuously iterate based on feedback and program metrics Lead the consolidation and messaging for our RingCentral Customer Journey by working with different cross functional teams Standardize the Global CS model and best practices, while taking into account regional differences. Collaborate/Define data insights for our CS organization in conjunction with the strategy & operations team Create, implement and oversee communications programs for the CS organization. Desired Qualifications:
12+ years enterprise-level Customer Success, Program Management, & Customer Success Support Experience Ability to connect the dots organizationally and influence partners from various roles, levels, and profiles to drive teamwork and program excellence Self-motivated while approaching work with empathy and a creative, problem solving mindset Outstanding time and process management skills, ensuring nothing slips through the cracks Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape What we offer:
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Flexible vacation Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Parental support for children with developmental and learning disabilities Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you are hired in Colorado, Nevada, Maryland the compensation range for this position is between $105,480.00 and $117,200.00 for full-time employees in Colorado, Nevada, Maryland, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in California, Washington, New York the compensation range for this position is between $111,600.00 and $124,000.00 for fulltime employees in California, Washington, New York, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. If you are hired in Rhode Island or Connecticut the compensation range for this position is between $99,360.00 and $110,400.00 for fulltime employees in Connecticut or Rhode Island, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience. About the company
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. #J-18808-Ljbffr