Travel + Leisure
Join to apply for the
In House Marketing Agent
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Travel + Leisure Co. 2 days ago Be among the first 25 applicants Join to apply for the
In House Marketing Agent
role at
Travel + Leisure Co. Get AI-powered advice on this job and more exclusive features. We Put the World on Vacation
Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. We Put the World on Vacation
Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Universal Marketing & Guest Services Agent is a hybrid hospitality and marketing position responsible for delivering exceptional guest experiences while supporting the companys marketing and sales initiatives. This role includes greeting and registering guests, offering concierge services, presenting vacation ownership opportunities, scheduling qualified tours, and ensuring a seamless and memorable stay. The ideal candidate displays professionalism, enthusiasm, and strong communication skills to elevate the guest journey from arrival to departure.
Essential Job Responsibilities
Serve as a professional brand ambassador for Travel + Leisure Co. Greet and register guests, establish credit, issue keys, and complete check-in/out procedures in accordance with standard operating procedures. Present and incentivize prospective guests to attend a sales-preview tour based on qualification standards. Follow up with guests who initially decline a tour offer by contacting rooms post check-in or the following morning to reintroduce the opportunity. Provide concierge-level services including local recommendations, handling guest questions, requests, or concerns promptly and professionally. Prepare arrival paperwork and welcome gifts daily for incoming guests. Answer phone calls and route communications using proper telephone etiquette. Resolve guest requests and complaints in collaboration with other departments via phone or two-way radio. Maintain accurate and complete administrative tasks including reservation deposits, tour checklists, bucket checks, cash reporting, and petty cash handling. Attend required training sessions and team meetings and remain informed on marketing strategies, compliance standards, and performance goals.
Travel Requirements
No travel required outside of the home sites area.
Minimum Requirements And Qualifications
Education
High School diploma or equivalent is required.
Experience
Minimum of one year of customer service experience in a hospitality or hotel environment. Vacation ownership or timeshare marketing experience preferred.
Skills And Knowledge
Excellent interpersonal, verbal, and written communication skills. Ability to remain calm and professional under pressure. Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. Demonstrated ability to work effectively in a team-based setting with shared responsibilities. Reservation software training preferred.
Technical Skills
Proficient in Microsoft Word, Excel, and general computer use. Comfortable with smart devices and two-way radio communication.
How You'll Be Rewarded
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, youll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to whats next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Marketing and Sales Industries
Hospitality Referrals increase your chances of interviewing at Travel + Leisure Co. by 2x Sign in to set job alerts for Marketing Representative roles.
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In House Marketing Agent
role at
Travel + Leisure Co. 2 days ago Be among the first 25 applicants Join to apply for the
In House Marketing Agent
role at
Travel + Leisure Co. Get AI-powered advice on this job and more exclusive features. We Put the World on Vacation
Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. We Put the World on Vacation
Travel + Leisure Co. is the worlds leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Universal Marketing & Guest Services Agent is a hybrid hospitality and marketing position responsible for delivering exceptional guest experiences while supporting the companys marketing and sales initiatives. This role includes greeting and registering guests, offering concierge services, presenting vacation ownership opportunities, scheduling qualified tours, and ensuring a seamless and memorable stay. The ideal candidate displays professionalism, enthusiasm, and strong communication skills to elevate the guest journey from arrival to departure.
Essential Job Responsibilities
Serve as a professional brand ambassador for Travel + Leisure Co. Greet and register guests, establish credit, issue keys, and complete check-in/out procedures in accordance with standard operating procedures. Present and incentivize prospective guests to attend a sales-preview tour based on qualification standards. Follow up with guests who initially decline a tour offer by contacting rooms post check-in or the following morning to reintroduce the opportunity. Provide concierge-level services including local recommendations, handling guest questions, requests, or concerns promptly and professionally. Prepare arrival paperwork and welcome gifts daily for incoming guests. Answer phone calls and route communications using proper telephone etiquette. Resolve guest requests and complaints in collaboration with other departments via phone or two-way radio. Maintain accurate and complete administrative tasks including reservation deposits, tour checklists, bucket checks, cash reporting, and petty cash handling. Attend required training sessions and team meetings and remain informed on marketing strategies, compliance standards, and performance goals.
Travel Requirements
No travel required outside of the home sites area.
Minimum Requirements And Qualifications
Education
High School diploma or equivalent is required.
Experience
Minimum of one year of customer service experience in a hospitality or hotel environment. Vacation ownership or timeshare marketing experience preferred.
Skills And Knowledge
Excellent interpersonal, verbal, and written communication skills. Ability to remain calm and professional under pressure. Strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. Demonstrated ability to work effectively in a team-based setting with shared responsibilities. Reservation software training preferred.
Technical Skills
Proficient in Microsoft Word, Excel, and general computer use. Comfortable with smart devices and two-way radio communication.
How You'll Be Rewarded
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, youll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to whats next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Marketing and Sales Industries
Hospitality Referrals increase your chances of interviewing at Travel + Leisure Co. by 2x Sign in to set job alerts for Marketing Representative roles.
Clearwater, FL $75,000.00-$100,000.00 1 day ago Join Our Team: Apartment Assistant Community Manager Wanted! $21/hr
Assistant Director, Marketing & Business Development
Tampa, FL $70,000.00-$90,000.00 1 month ago Tampa, FL $85,000.00-$95,000.00 1 week ago Join Our Team: Apartment Assistant Community Manager Wanted! $21/hr
St. Petersburg, FL $21.00-$21.00 1 month ago Senior Practice Marketing Associate- Tampa, FL
Strategic Alliances Internship (Remote, Tampa Bay Area)
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr