Empire Auto Parts
Join to apply for the
IT DC Support Specialist
role at
Empire Auto Parts Join to apply for the
IT DC Support Specialist
role at
Empire Auto Parts Get AI-powered advice on this job and more exclusive features. Description
The Job Details
Description
The
IT DC Support Specialist
will provide on-site technical support for our company's various distribution centers and satellite locations. The successful candidate will work closely with the local IT team to ensure that all computer systems and equipment are running efficiently and effectively. In this role, you will be responsible for providing end-user support, troubleshooting technical issues, and resolving hardware and software problems. Additionally, you will collaborate with the Director of IT Desktop Operations and remote IT team to support other locations as needed. This is an excellent opportunity for a skilled IT professional who enjoys working in a fast-paced environment and is passionate about technology.
Responsibilities
Provide first-line support to computer users via phone, email, or in-person, answering technical queries and resolving issues related to desktops, laptops, mobile devices, printers, and other IT equipment. Install and configure software applications, operating systems, and hardware. Troubleshoot hardware and software issues, diagnosing and resolving problems, and performing maintenance activities. Ensure the smooth operation of computer systems, including regular monitoring of system performance, identifying potential issues, and taking corrective action where necessary. Maintain accurate records of all support activities, including incident tickets, system configurations, and user accounts. Provide technical training to users as necessary to ensure that they are proficient in the use of IT equipment and software. Perform system backups and recovery procedures to ensure data security and availability. Assist in the development and implementation of IT policies and procedures. Occasional travel to other distribution centers and satellite locations as needed to support the business.
Skills & Qualifications
At least 5 years of experience in an IT support role, providing expert-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment Advanced knowledge of computer hardware, software, and operating systems, including Windows and Mac Strong knowledge of networking and infrastructure technologies, including TCP/IP, DNS, DHCP, and Active Directory Experience with IT security best practices, including firewalls, intrusion detection/prevention, and antivirus/malware protection Excellent problem-solving and troubleshooting skills, with a proven ability to diagnose and resolve complex technical issues Strong communication and interpersonal skills, with the ability to work collaboratively with team members and end-users Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
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IT DC Support Specialist
role at
Empire Auto Parts Join to apply for the
IT DC Support Specialist
role at
Empire Auto Parts Get AI-powered advice on this job and more exclusive features. Description
The Job Details
Description
The
IT DC Support Specialist
will provide on-site technical support for our company's various distribution centers and satellite locations. The successful candidate will work closely with the local IT team to ensure that all computer systems and equipment are running efficiently and effectively. In this role, you will be responsible for providing end-user support, troubleshooting technical issues, and resolving hardware and software problems. Additionally, you will collaborate with the Director of IT Desktop Operations and remote IT team to support other locations as needed. This is an excellent opportunity for a skilled IT professional who enjoys working in a fast-paced environment and is passionate about technology.
Responsibilities
Provide first-line support to computer users via phone, email, or in-person, answering technical queries and resolving issues related to desktops, laptops, mobile devices, printers, and other IT equipment. Install and configure software applications, operating systems, and hardware. Troubleshoot hardware and software issues, diagnosing and resolving problems, and performing maintenance activities. Ensure the smooth operation of computer systems, including regular monitoring of system performance, identifying potential issues, and taking corrective action where necessary. Maintain accurate records of all support activities, including incident tickets, system configurations, and user accounts. Provide technical training to users as necessary to ensure that they are proficient in the use of IT equipment and software. Perform system backups and recovery procedures to ensure data security and availability. Assist in the development and implementation of IT policies and procedures. Occasional travel to other distribution centers and satellite locations as needed to support the business.
Skills & Qualifications
At least 5 years of experience in an IT support role, providing expert-level technical support for desktops, laptops, mobile devices, printers, and other IT equipment Advanced knowledge of computer hardware, software, and operating systems, including Windows and Mac Strong knowledge of networking and infrastructure technologies, including TCP/IP, DNS, DHCP, and Active Directory Experience with IT security best practices, including firewalls, intrusion detection/prevention, and antivirus/malware protection Excellent problem-solving and troubleshooting skills, with a proven ability to diagnose and resolve complex technical issues Strong communication and interpersonal skills, with the ability to work collaboratively with team members and end-users Ability to work independently and as part of a team, with a strong focus on customer service and satisfaction
Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.
Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Empire Auto Parts by 2x Get notified about new Information Technology Specialist jobs in
Charlotte, NC . Denver, NC $70,000.00-$90,000.00 3 days ago Mooresville, NC $60,000.00-$65,000.00 2 weeks ago Charlotte, NC $90,000.00-$130,000.00 1 month ago Kannapolis, NC $69,581.00-$84,000.00 2 weeks ago Collaboration Services Operations Administrator
Charlotte, NC $77,067.00-$105,968.00 1 month ago Collaboration Ops Support Lead - M365 (Copilot and Viva)
Charlotte, NC $80,000.00-$90,000.00 1 month ago Coordinator, Business Systems Help Desk (1)
Charlotte, NC $69,888.00-$100,949.33 3 weeks ago Inpatient Clinical Informaticist Associate
Telecom Solutions & IVR Systems Business Analyst
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr