The Phoenix Group
This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$80,000.00/yr - $90,000.00/yr Principal Recruiter at The Phoenix Group
We are seeking a motivated and skilled engineer to join our on-site IT team. The ideal candidate will be responsible for providing Tier 1 and 2 support to end-users, resolving technical issues, and ensuring the smooth operation of IT systems. Responsibilities:
Tier 1 and 2 Support:
Respond to and resolve IT support requests from end-users in a timely manner. Troubleshoot hardware and software issues, providing clear instructions for resolution. Collaborate with team members to escalate complex problems as needed.
Desktop and User Support:
Install, configure, and maintain desktop hardware, software, and peripherals. Assist users with account setup, password resets, and access permissions. Conduct training sessions to empower end-users and enhance their technical skills. Gain hands-on experience with AWS, Azure, and Google Cloud platforms. Assist in basic cloud maintenance tasks.
Documentation and Reporting:
Maintain accurate documentation for IT processes, procedures, and configurations. Create technical documentation and manuals for end users.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience providing Tier 1 and 2 support in an IT environment. Familiarity with cloud platforms and services. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Seniority level
Associate Employment type
Full-time Job function
Information Technology Referrals increase your chances of interviewing at The Phoenix Group by 2x. #J-18808-Ljbffr
$80,000.00/yr - $90,000.00/yr Principal Recruiter at The Phoenix Group
We are seeking a motivated and skilled engineer to join our on-site IT team. The ideal candidate will be responsible for providing Tier 1 and 2 support to end-users, resolving technical issues, and ensuring the smooth operation of IT systems. Responsibilities:
Tier 1 and 2 Support:
Respond to and resolve IT support requests from end-users in a timely manner. Troubleshoot hardware and software issues, providing clear instructions for resolution. Collaborate with team members to escalate complex problems as needed.
Desktop and User Support:
Install, configure, and maintain desktop hardware, software, and peripherals. Assist users with account setup, password resets, and access permissions. Conduct training sessions to empower end-users and enhance their technical skills. Gain hands-on experience with AWS, Azure, and Google Cloud platforms. Assist in basic cloud maintenance tasks.
Documentation and Reporting:
Maintain accurate documentation for IT processes, procedures, and configurations. Create technical documentation and manuals for end users.
Qualifications:
Bachelor's degree in Information Technology, Computer Science, or a related field. Proven experience providing Tier 1 and 2 support in an IT environment. Familiarity with cloud platforms and services. Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Seniority level
Associate Employment type
Full-time Job function
Information Technology Referrals increase your chances of interviewing at The Phoenix Group by 2x. #J-18808-Ljbffr