Hospitable.com
Senior Site Leader - Consumer Support Operations-Charlotte, NC
Hospitable.com, Charlotte, North Carolina, United States, 28269
Senior Site Leader - Consumer Support Operations-Charlotte, NC Crypto Jobs
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Job Description
Title:
Senior Site Leader – Consumer Support Operations Location:
Charlotte, NC (Onsite required) Job Type:
Full-time Salary Range:
$185,215 – $217,900 + bonus, equity, and full benefits Posted:
Actively hiring, minimal applicants so far This is a
high-visibility leadership role
reporting into Coinbase’s
Customer Experience (CX)
organization. You’ll oversee
100+ support agents
and managers at the Charlotte site and play a critical role in scaling support operations globally—while ensuring world-class consumer experience in the crypto space. You will: Lead and scale
CX operations for the Charlotte site, including
hiring, coaching, and developing
multi-level teams Build and monitor
CX KPIs , dashboards, and feedback loops to ensure performance and quality Execute on a 3-year strategy
for operational scale, automation, and consumer support transformation Own
cross-functional stakeholder alignment
across vendor management, WFM, QA, and training teams Leverage
Lean Six Sigma / Kaizen methodologies
to drive process improvement Lead
site planning and team culture-building
including social events and engagement efforts What Coinbase Is Looking For
Must-Have Experience:
10+ years
in
CX operations leadership , with at least
5 years
in a
hyper-growth or volatile environment Track record of managing
large frontline teams
across multiple support channels (chat, email, phone) Proven experience designing and executing
CX improvement strategies Clear, concise
executive-level communication skills Strong
emotional intelligence , leadership presence, and ability to influence cross-functional teams Flexibility to work non-standard hours (including
Asia-Pacific coverage ) as needed Preferred Qualifications (Nice-to-Haves):
MBA or advanced degree Lean Six Sigma Green or Black Belt
certification Experience in
crypto, fintech, or financial services Experience launching or scaling
support operations in global regions Staff Software Engineer, Backend (Consumer)Senior Blockchain Security Engineer, Offensive SecurityStaff Software Engineer - Developer ProductivitySenior Software Engineer, Backend (Consumer) #J-18808-Ljbffr
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration. Job Description
Title:
Senior Site Leader – Consumer Support Operations Location:
Charlotte, NC (Onsite required) Job Type:
Full-time Salary Range:
$185,215 – $217,900 + bonus, equity, and full benefits Posted:
Actively hiring, minimal applicants so far This is a
high-visibility leadership role
reporting into Coinbase’s
Customer Experience (CX)
organization. You’ll oversee
100+ support agents
and managers at the Charlotte site and play a critical role in scaling support operations globally—while ensuring world-class consumer experience in the crypto space. You will: Lead and scale
CX operations for the Charlotte site, including
hiring, coaching, and developing
multi-level teams Build and monitor
CX KPIs , dashboards, and feedback loops to ensure performance and quality Execute on a 3-year strategy
for operational scale, automation, and consumer support transformation Own
cross-functional stakeholder alignment
across vendor management, WFM, QA, and training teams Leverage
Lean Six Sigma / Kaizen methodologies
to drive process improvement Lead
site planning and team culture-building
including social events and engagement efforts What Coinbase Is Looking For
Must-Have Experience:
10+ years
in
CX operations leadership , with at least
5 years
in a
hyper-growth or volatile environment Track record of managing
large frontline teams
across multiple support channels (chat, email, phone) Proven experience designing and executing
CX improvement strategies Clear, concise
executive-level communication skills Strong
emotional intelligence , leadership presence, and ability to influence cross-functional teams Flexibility to work non-standard hours (including
Asia-Pacific coverage ) as needed Preferred Qualifications (Nice-to-Haves):
MBA or advanced degree Lean Six Sigma Green or Black Belt
certification Experience in
crypto, fintech, or financial services Experience launching or scaling
support operations in global regions Staff Software Engineer, Backend (Consumer)Senior Blockchain Security Engineer, Offensive SecurityStaff Software Engineer - Developer ProductivitySenior Software Engineer, Backend (Consumer) #J-18808-Ljbffr