WebMD
Sr. Program Manager (Salesforce CPQ & Go-to-Market Operations)
WebMD, Boise, Idaho, United States, 83708
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.
Position Summary:
Ignite is seeking a Senior Program Manager to lead strategic operational initiatives centered around Salesforce CPQ, Finance process/system integration (Microsoft D365), and Go-to-Market (GTM) program execution as we transition our products and services into the unified One Ignite Platform. This highly cross-functional role will serve as the business process owner for Salesforce CPQ, oversee SKU and pricing operations in partnership with Product Marketing, and act as the primary liaison between Finance and Business Operations.u00A0 The Senior Program Manager, Salesforce CPQ & Go-to-Market Operations is a critical role within the Ignite Customer Operations team. It provides the strategic and operational leadership necessary to streamline quoting, SKU management, and revenue processes, within the Ignite business and commercial systems, ensuring scalability and compliance. This role bridges critical functionsu2014Sales, Product, Finance, Legal, and Marketingu2014by operationalizing product pricing strategies, product bundling, product contract readiness enabling go-to-market execution.u00A0 In addition to owning day-to-day operations of Salesforce CPQ and related finance processes (including revenue recognition, commission planning, and SKU data governance), this leader will develop and execute high-impact GTM programs, partnering closely with Product, Product Marketing, and Finance to support the evolution of our commercial model.u00A0 The ideal candidate combines technical system fluency (particularly in Salesforce CPQ), finance operations experience (Microsoft D365), and program leadership capabilitiesu2014with the ability to align business priorities, operational processes, and cross-functional stakeholders to drive results.u00A0 Key Responsibilities:u00A0 Salesforce CPQ Ownershipu00A0
Serve as the business process owner for Salesforce CPQ, overseeing the configuration, optimization, and scalability of quoting workflows and product catalog.u00A0 Maintain and manage the CPQ product catalog, including product hierarchy, SKUs, attributes, pricing logic, and bundling rules. Ensuring all product metadata is rigorously managed and compliant with Finance requirements.u00A0 Ensure CPQ processes align with sales strategy, pricing models, and the evolving One Ignite platform structure. This includes coordination of product level SKU creation/management; contract template verbiage to support product initiatives, coordination with Legal as necessary.u00A0 Partner with Salesforce Admins and Engineering in the Ignite Salesforce Center of Excellence (CoE) for enhancements, testing, and deployment of CPQ updates and integrations.u00A0 Lead cross-functional CPQ requirement gathering through implementation, change management and optimization.u00A0 Develop program roadmaps, timelines and KPIs to ensure successful delivery of CPQ capabilities aligned with business goals.u00A0 Finance System Operations & Integrationu00A0
Act as the primary liaison to the Finance organization, ensuring alignment of system workflows, data structures, and business processes.u00A0 Own the operational integrity of finance-related system flows, including revenue recognition schemas, quote-to-cash workflows, invoicing triggers, and data mapping to finance platforms.u00A0 Support and maintain commission planning and reporting infrastructure tied to CPQ data and sales performance metrics in order to enable accurate and timely commission reporting.u00A0 Ensure finance systems inputs are scalable, and aligned with regulatory and internal control standardsu00A0 Pricing & SKU Data Managementu00A0
Operationalize pricing strategies by managing structured pricing rules and discounting logic in CPQ, with the ultimate goal of automation.u00A0 Govern the creation, lifecycle, and retirement of SKUs across CPQ and downstream systems, ensuring consistency and accuracy.u00A0 Enable dynamic packaging and pricing models to support new GTM motions and product offerings. u00A0 Go-to-Market Program Leadership
Lead and coordinate cross-functional Go-to-Market initiatives , especially as products and services converge under the One Ignite platform. This includes product entry to market; in market changes/migrations to consolidated/new products; and product end-of-life management/decommissioning.u00A0 Design, build, and execute the Program Management plans in order to effectively collaborate with Product, Product Marketing, Sales, Legal and Finance to define launch requirements, commercial readiness milestones, and enablement strategies.u00A0 Drive programs from planning through execution, ensuring accountability, clear ownership, and timely delivery.u00A0 Develop and maintain program documentation, roadmaps, risk tracking, and executive reporting.u00A0 Qualifications:u00A0
Bacheloru2019s degree in Business, Operations, Accounting/Finance, or a related field (MBA or relevant certification a plus).u00A0 7+ years of experience in Program Management, Revenue Operations, Sales Operations, or related functions in a SaaS or technology organization.u00A0 Deep expertise in Salesforce CPQ/Revenue Cloud, with a proven track record of managing quoting workflows, pricing structures, and product catalogs.u00A0 Strong understanding of finance operations, including revenue recognition, commissions, and quote-to-cash processes.u00A0 Experience with GTM program development and execution, ideally in a platform transformation or product unification context.u00A0 Proficiency with Salesforce, CPQ platforms, and financial tools (e.g., GreatPlains, Microsoft Dynamics 365, Cognos, Tableau, or similar).u00A0 Exceptional communication, stakeholder management, and cross-functional leadership skills.u00A0 Highly organized, analytical, and capable of driving programs with minimal oversight in a fast-paced environment.u00A0 Preferred Attributes:
Experience in a high-growth SaaS or healthcare technology environment. Familiarity with subscription-based revenue models.u00A0 Strategic mindset with a tenacious drive to get things done well with hands-on execution. Passion for driving clarity and operational excellence across systems and teams.u00A0 Job Type: Full-Timeu00A0 Work Environment: [Hybrid / On-Site u2013 Tues, Weds, Thurs]u00A0 Salary Range: $120,000 - $129,000. Plus Annual Bonus u00A0
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Serve as the business process owner for Salesforce CPQ, overseeing the configuration, optimization, and scalability of quoting workflows and product catalog.u00A0 Maintain and manage the CPQ product catalog, including product hierarchy, SKUs, attributes, pricing logic, and bundling rules. Ensuring all product metadata is rigorously managed and compliant with Finance requirements.u00A0 Ensure CPQ processes align with sales strategy, pricing models, and the evolving One Ignite platform structure. This includes coordination of product level SKU creation/management; contract template verbiage to support product initiatives, coordination with Legal as necessary.u00A0 Partner with Salesforce Admins and Engineering in the Ignite Salesforce Center of Excellence (CoE) for enhancements, testing, and deployment of CPQ updates and integrations.u00A0 Lead cross-functional CPQ requirement gathering through implementation, change management and optimization.u00A0 Develop program roadmaps, timelines and KPIs to ensure successful delivery of CPQ capabilities aligned with business goals.u00A0 Finance System Operations & Integrationu00A0
Act as the primary liaison to the Finance organization, ensuring alignment of system workflows, data structures, and business processes.u00A0 Own the operational integrity of finance-related system flows, including revenue recognition schemas, quote-to-cash workflows, invoicing triggers, and data mapping to finance platforms.u00A0 Support and maintain commission planning and reporting infrastructure tied to CPQ data and sales performance metrics in order to enable accurate and timely commission reporting.u00A0 Ensure finance systems inputs are scalable, and aligned with regulatory and internal control standardsu00A0 Pricing & SKU Data Managementu00A0
Operationalize pricing strategies by managing structured pricing rules and discounting logic in CPQ, with the ultimate goal of automation.u00A0 Govern the creation, lifecycle, and retirement of SKUs across CPQ and downstream systems, ensuring consistency and accuracy.u00A0 Enable dynamic packaging and pricing models to support new GTM motions and product offerings. u00A0 Go-to-Market Program Leadership
Lead and coordinate cross-functional Go-to-Market initiatives , especially as products and services converge under the One Ignite platform. This includes product entry to market; in market changes/migrations to consolidated/new products; and product end-of-life management/decommissioning.u00A0 Design, build, and execute the Program Management plans in order to effectively collaborate with Product, Product Marketing, Sales, Legal and Finance to define launch requirements, commercial readiness milestones, and enablement strategies.u00A0 Drive programs from planning through execution, ensuring accountability, clear ownership, and timely delivery.u00A0 Develop and maintain program documentation, roadmaps, risk tracking, and executive reporting.u00A0 Qualifications:u00A0
Bacheloru2019s degree in Business, Operations, Accounting/Finance, or a related field (MBA or relevant certification a plus).u00A0 7+ years of experience in Program Management, Revenue Operations, Sales Operations, or related functions in a SaaS or technology organization.u00A0 Deep expertise in Salesforce CPQ/Revenue Cloud, with a proven track record of managing quoting workflows, pricing structures, and product catalogs.u00A0 Strong understanding of finance operations, including revenue recognition, commissions, and quote-to-cash processes.u00A0 Experience with GTM program development and execution, ideally in a platform transformation or product unification context.u00A0 Proficiency with Salesforce, CPQ platforms, and financial tools (e.g., GreatPlains, Microsoft Dynamics 365, Cognos, Tableau, or similar).u00A0 Exceptional communication, stakeholder management, and cross-functional leadership skills.u00A0 Highly organized, analytical, and capable of driving programs with minimal oversight in a fast-paced environment.u00A0 Preferred Attributes:
Experience in a high-growth SaaS or healthcare technology environment. Familiarity with subscription-based revenue models.u00A0 Strategic mindset with a tenacious drive to get things done well with hands-on execution. Passion for driving clarity and operational excellence across systems and teams.u00A0 Job Type: Full-Timeu00A0 Work Environment: [Hybrid / On-Site u2013 Tues, Weds, Thurs]u00A0 Salary Range: $120,000 - $129,000. Plus Annual Bonus u00A0
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