OpenText
Manager, Premium Support (Bilingual - Spanish)
OpenText, Arlington, Virginia, United States, 22201
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Manager, Premium Support (Bilingual - Spanish)
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OpenText 5 days ago Be among the first 25 applicants Join to apply for the
Manager, Premium Support (Bilingual - Spanish)
role at
OpenText Get AI-powered advice on this job and more exclusive features. Opentext - The Information Company
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Opentext - The Information Company
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Manage customer delivery and success at assigned Premium Support accounts within a defined sub-regional CMT or BU portfolio(s), with the goal of ensuring renewal of all products and services.
Manage a team of Premium Support employees in their day-to-day support activities towards this goal, providing effective leadership and mentoring within the team through strong communication and action.
Work with the wider Premium Support management team, BDM and Sales Reps to identify and support new and upsell sales opportunities.
What The Role Entails
Understand which accounts the team members are assigned to, their customers’ requirements and whether they are on-track to renew. Lead a team that is responsible for providing a high level of technical support and customer satisfaction to assigned Premium Support customers. Maintain regular contact with team members to ensure they are in good morale and motivated to do their best work for customers. Mentor team members in handling technical escalations or new customer requests / situations (if required) Work with the other Premium Support CMT Manager and Sales/BDM to identify and support new sales opportunities. Provide input into renewal and new business forecasts. Identify and help executing the development of the team members based on customer needs, company needs and/or personal development. Conduct end of year reviews and set future goals as per company strategy. Monitor team performance and act on corrective action plans (if needed). Manage and resolve complaints related to their direct reports Provide effective team communication and actions from upper management to employees and vice versa,
What You Need To Succeed
Excellent knowledge of Premium Support program, support policies and procedures Good communication and people management skills, personable and natural relationship builder. Demonstrates effective leadership through organizational change. 2-4 years related support management experience, sales support experience preferred. Bachelor’s degree or equivalent experience
IMPACT/SCOPE
Motivate team performance and morale, customer retention and growth within region. Willingness and ability to travel if needed (
This job is expected to pay a minimum of $106,100.00 /annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
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Manager, Premium Support (Bilingual - Spanish)
role at
OpenText 5 days ago Be among the first 25 applicants Join to apply for the
Manager, Premium Support (Bilingual - Spanish)
role at
OpenText Get AI-powered advice on this job and more exclusive features. Opentext - The Information Company
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText. AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Opentext - The Information Company
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact
Manage customer delivery and success at assigned Premium Support accounts within a defined sub-regional CMT or BU portfolio(s), with the goal of ensuring renewal of all products and services.
Manage a team of Premium Support employees in their day-to-day support activities towards this goal, providing effective leadership and mentoring within the team through strong communication and action.
Work with the wider Premium Support management team, BDM and Sales Reps to identify and support new and upsell sales opportunities.
What The Role Entails
Understand which accounts the team members are assigned to, their customers’ requirements and whether they are on-track to renew. Lead a team that is responsible for providing a high level of technical support and customer satisfaction to assigned Premium Support customers. Maintain regular contact with team members to ensure they are in good morale and motivated to do their best work for customers. Mentor team members in handling technical escalations or new customer requests / situations (if required) Work with the other Premium Support CMT Manager and Sales/BDM to identify and support new sales opportunities. Provide input into renewal and new business forecasts. Identify and help executing the development of the team members based on customer needs, company needs and/or personal development. Conduct end of year reviews and set future goals as per company strategy. Monitor team performance and act on corrective action plans (if needed). Manage and resolve complaints related to their direct reports Provide effective team communication and actions from upper management to employees and vice versa,
What You Need To Succeed
Excellent knowledge of Premium Support program, support policies and procedures Good communication and people management skills, personable and natural relationship builder. Demonstrates effective leadership through organizational change. 2-4 years related support management experience, sales support experience preferred. Bachelor’s degree or equivalent experience
IMPACT/SCOPE
Motivate team performance and morale, customer retention and growth within region. Willingness and ability to travel if needed (
This job is expected to pay a minimum of $106,100.00 /annum in addition to a comprehensive and competitive group benefit and healthcare plan. Individual compensation will be determined based on skills and experience comparable to the job requirements
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at OpenText by 2x Get notified about new Support Manager jobs in
Arlington, VA . Washington, DC $57,400.00-$73,800.00 1 month ago Arlington, VA $57,400.00-$73,800.00 1 month ago Arlington, VA $57,400.00-$73,800.00 1 month ago Tysons Corner, VA $57,400.00-$73,800.00 1 month ago Rockville, MD $57,400.00-$73,800.00 1 month ago Sr. Support Center (Service Desk) Manager
Washington, DC $73,800.00-$106,601.00 1 month ago Sr. Support Center (Service Desk) Manager
Tysons Corner, VA $73,800.00-$106,601.00 1 month ago Sr. Support Center (Service Desk) Manager
Arlington, VA $73,800.00-$106,600.00 1 month ago Sr. Support Center (Service Desk) Manager
Arlington, VA $73,800.00-$106,600.00 1 month ago Sr. Support Center (Service Desk) Manager
Rockville, MD $73,800.00-$106,600.00 1 month ago Washington, DC $108,000.00-$162,000.00 1 month ago Arlington, VA $52,400.00-$112,000.00 2 weeks ago Tysons Corner, VA $110,000.00-$140,000.00 1 week ago Desk Side Support Manager (Applications Support)
Bethesda, MD $70,000.00-$80,000.00 1 week ago Washington, DC $98,800.00-$104,000.00 2 weeks ago Manager of Customer Experience & Success
Senior Customer Success Manager , Consumables
McLean, VA $81,000.00-$149,900.00 1 week ago Washington, DC $100,000.00-$150,000.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr