L3 Application Support Engineer

Join to apply for the L3 Application Support Engineer role at Itron, Inc. 2 weeks ago Be among the first 25 applicants Join to apply for the L3 Application Support Engineer role at Itron, Inc. Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us. Job Duties & Responsibilities Itron empowers its customers to be flexible and make intelligent decisions in managing their energy solutions. As a Technical Support Engineer, you will provide support to our customers by diagnosing, reproducing, and resolving incidents related to Itron products. You will mentor technical support engineers in troubleshooting methodologies and product knowledge. You will troubleshoot the Itron platform across various environments and take ownership of problem isolation and resolution. To succeed, you must be a motivated self-starter, committed to ongoing self-education, possess strong communication skills, and have excellent technical problem-solving skills. Skills & Qualifications 5+ years of experience in a technical support role supporting enterprise products, preferably with networking, security, and/or wireless technology companies 2+ years of experience working with UNIX/Linux, scripting skills are a plus 2+ years of experience with Java-based applications 2+ years supporting client/server applications and relational databases; understanding schemas, database structures, and SQL querying skills 1+ year of networking experience, understanding packet flows and TCP sessions Experience with SOAP / Web Services Experience with RF networking Ability to create support articles to enhance customer and peer knowledge Strong troubleshooting skills Excellent communication skills with customers and internal teams Experience supporting software enterprise environments Ability to collaborate with cross-functional teams to ensure customer satisfaction High-energy personality with a drive to excel in a corporate environment Ability to become an expert in Itron applications and understand their integration Manage incidents effectively within the incident management system Strong time management and prioritization skills A proven customer-first attitude and ethical approach Ability to mentor and coach technical support engineers Education A two or four-year college technical degree or equivalent experience is required. Additional Details Liberty Lake, WA: Salary range $75,000 - $148,000 San Jose, CA: Salary range $100,000 - $188,000 Itron is committed to diversity and inclusion. If you are interested but your experience doesnt match every requirement, we encourage you to apply. Your skills and experience may still make you the right candidate. The starting salary will be determined based on skills and experience. Itron is an Equal Opportunity Employer. For accommodations during the application process, contact 1-800-635-5461 or Accessibility@itron.com. Company Overview Itron provides smart networks, software, services, meters, and sensors to utilities and cities for managing electricity, gas, water, and city services, aiming to create a more resourceful world. #J-18808-Ljbffr