Pear VC
Honey Homes: Market Manager, Bergen County, New Jersey
Pear VC, Trenton, New Jersey, United States
Join to apply for the
Honey Homes: Market Manager, Bergen County, New Jersey
role at
Pear VC
1 week ago Be among the first 25 applicants
Join to apply for the
Honey Homes: Market Manager, Bergen County, New Jersey
role at
Pear VC
About Honey Homes
Honey Homes is a new membership service for homeowners that proactively addresses the everyday to-do’s, ongoing maintenance, and unexpected repairs that come with homeownership. Members are paired with a dedicated handyperson and a simple app to coordinate. We’re on a mission to make home upkeep effortless, replacing hassle and stress with the joy that comes from comfortable living.
Our team is made up of passionate individuals who have made significant impact at companies such as Airbnb, Google, Opendoor, Yelp, Zillow, and Uber. We're backed by Khosla Ventures, Era Ventures, Pear.vc, and the co-founders of Doordash, Lyft, and Opendoor.
Check us out at www.honeyhomes.com
About The Role
Your role is to launch and scale the towns of Bergen County, New Jersey, a brand new market for Honey Homes. You’ll find, hire, train, and manage the first two Honey Homes handypeople in your market, and continue to hire to 10+ handypeople. You’ll help identify and convert our first customers, and be their account manager at the start. You’ll collaborate with Marketing to identify which neighborhoods to launch, find ambassadors to spread the word about Honey Homes, and coordinate advertising initiatives. You’ll also help onboard specialists (e.g., plumbers, electricians, roofers) to partner with Honey Homes.
As your market grows, your role expands to managing a large P&L, and all the associated responsibilities.
This is a unique opportunity to have an outsized impact at an early-stage company that is reimagining the home services industry.
Outcomes in your first six months
Successfully launch Bergen County within 30 days of start date: Hire two handypeople that would rank in our top 10% of handymen company-wide, and train them on the Honey Homes way. In partnership with Marketing, identify the first neighborhoods to launch, and convert the first 20 members.
Identify and activate five ambassadors out of the first 20 members: Meet each member in person during their Home Walk-thru, build a relationship via text and phone, and within 30 days, invite members to be ambassadors. Partner with Marketing to get ambassador social media posts up.
Performance Manage Handymen: Work with your handymen and members to ensure each visit is set up for success, follow up on all outcomes, and provide coaching and feedback as appropriate. Measure success by daily performance metrics.
Launch more neighborhoods: Partner with marketing to identify new areas to launch, hire handymen, get referrals, activate first 20 members and identify first five ambassadors in each new neighborhood. By the end of six months, aim for 300+ active members in your metro.
Champion a culture of hospitality: Ensure all team members act as partners to members by setting an example of excellent customer interactions and training your team accordingly. Measure success through customer retention, visit feedback, Net Promoter Score (NPS), and referral rate.
Competencies
You lead with empathy, demonstrating hospitality towards customers and employees as part of your leadership style.
You act like an owner, supporting members throughout the year.
You solve problems from first principles, eager to find innovative solutions and resist "this is how it’s always been done" thinking.
You prioritize effectively for the long-term benefit of members.
You drive efficiency by building and improving repeatable playbooks and sharing updates clearly and frequently.
You are skilled at managing multiple projects through their stages of development.
You thrive in ambiguous, startup environments, unafraid of rapid change and learning.
You remain calm under pressure, leading teams through high-stress situations.
You are analytical, using data to make informed decisions.
You have exposure to homeownership challenges, with relevant personal experience in home maintenance.
Requirements
Field Ready: Ability to drive a personal vehicle within your region. Must possess a valid driver’s license and reliable transportation.
Compensation
Salary: $95k-$125k annually, commensurate with experience and qualifications.
Benefits: 100% covered Medical, Dental, and Vision; 401k, FSA, partial WFH, and flexible time-off policy.
Start-Up Equity: All employees are owners, sharing in the company's growth.
Note: This role involves fieldwork and remote desk work. A reliable vehicle and driver’s license are required for customer and team meetings. Work from home arrangements or co-working spaces can be provided.
#J-18808-Ljbffr
Honey Homes: Market Manager, Bergen County, New Jersey
role at
Pear VC
1 week ago Be among the first 25 applicants
Join to apply for the
Honey Homes: Market Manager, Bergen County, New Jersey
role at
Pear VC
About Honey Homes
Honey Homes is a new membership service for homeowners that proactively addresses the everyday to-do’s, ongoing maintenance, and unexpected repairs that come with homeownership. Members are paired with a dedicated handyperson and a simple app to coordinate. We’re on a mission to make home upkeep effortless, replacing hassle and stress with the joy that comes from comfortable living.
Our team is made up of passionate individuals who have made significant impact at companies such as Airbnb, Google, Opendoor, Yelp, Zillow, and Uber. We're backed by Khosla Ventures, Era Ventures, Pear.vc, and the co-founders of Doordash, Lyft, and Opendoor.
Check us out at www.honeyhomes.com
About The Role
Your role is to launch and scale the towns of Bergen County, New Jersey, a brand new market for Honey Homes. You’ll find, hire, train, and manage the first two Honey Homes handypeople in your market, and continue to hire to 10+ handypeople. You’ll help identify and convert our first customers, and be their account manager at the start. You’ll collaborate with Marketing to identify which neighborhoods to launch, find ambassadors to spread the word about Honey Homes, and coordinate advertising initiatives. You’ll also help onboard specialists (e.g., plumbers, electricians, roofers) to partner with Honey Homes.
As your market grows, your role expands to managing a large P&L, and all the associated responsibilities.
This is a unique opportunity to have an outsized impact at an early-stage company that is reimagining the home services industry.
Outcomes in your first six months
Successfully launch Bergen County within 30 days of start date: Hire two handypeople that would rank in our top 10% of handymen company-wide, and train them on the Honey Homes way. In partnership with Marketing, identify the first neighborhoods to launch, and convert the first 20 members.
Identify and activate five ambassadors out of the first 20 members: Meet each member in person during their Home Walk-thru, build a relationship via text and phone, and within 30 days, invite members to be ambassadors. Partner with Marketing to get ambassador social media posts up.
Performance Manage Handymen: Work with your handymen and members to ensure each visit is set up for success, follow up on all outcomes, and provide coaching and feedback as appropriate. Measure success by daily performance metrics.
Launch more neighborhoods: Partner with marketing to identify new areas to launch, hire handymen, get referrals, activate first 20 members and identify first five ambassadors in each new neighborhood. By the end of six months, aim for 300+ active members in your metro.
Champion a culture of hospitality: Ensure all team members act as partners to members by setting an example of excellent customer interactions and training your team accordingly. Measure success through customer retention, visit feedback, Net Promoter Score (NPS), and referral rate.
Competencies
You lead with empathy, demonstrating hospitality towards customers and employees as part of your leadership style.
You act like an owner, supporting members throughout the year.
You solve problems from first principles, eager to find innovative solutions and resist "this is how it’s always been done" thinking.
You prioritize effectively for the long-term benefit of members.
You drive efficiency by building and improving repeatable playbooks and sharing updates clearly and frequently.
You are skilled at managing multiple projects through their stages of development.
You thrive in ambiguous, startup environments, unafraid of rapid change and learning.
You remain calm under pressure, leading teams through high-stress situations.
You are analytical, using data to make informed decisions.
You have exposure to homeownership challenges, with relevant personal experience in home maintenance.
Requirements
Field Ready: Ability to drive a personal vehicle within your region. Must possess a valid driver’s license and reliable transportation.
Compensation
Salary: $95k-$125k annually, commensurate with experience and qualifications.
Benefits: 100% covered Medical, Dental, and Vision; 401k, FSA, partial WFH, and flexible time-off policy.
Start-Up Equity: All employees are owners, sharing in the company's growth.
Note: This role involves fieldwork and remote desk work. A reliable vehicle and driver’s license are required for customer and team meetings. Work from home arrangements or co-working spaces can be provided.
#J-18808-Ljbffr