Shrive Technologies
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Desktop Support engineer with Mac exp
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Shrive Technologies 1 day ago Be among the first 25 applicants Join to apply for the
Desktop Support engineer with Mac exp
role at
Shrive Technologies Get AI-powered advice on this job and more exclusive features. Job Description
Candidate must have the below experience on Windows and Mac machines. Job Description
Candidate must have the below experience on Windows and Mac machines.
Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day for Windows and Mac. It is a onsite type role that does require strong people and communication skills along with a solid background of Workstation support.
Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.
Advanced Experience in Windows and Mac Operating Systems. Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.
Roles And Responsibilities
Imaging of Windows/Mac Devices to latest version
Provide 2nd Level Support
Unboxing and packing of equipment To/ From Remote locations
Must be able to follow schedules and perform administrative type tasks
IMAC
Perform Hardware and Software Installations
Smart Hands Activities
Provide remote support for users traveling or at home.
Endpoint Encryption Troubleshooting McAfee
Ability to work in Active Directory
Provide asset information within ticketing system to ensure an accurate asset database
Perform refresh of end user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local Inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work within Service Now
Strong ability to interact with Customers
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Shrive Technologies by 2x Sign in to set job alerts for Desktop Support Engineer roles.
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Desktop Support engineer with Mac exp
role at
Shrive Technologies 1 day ago Be among the first 25 applicants Join to apply for the
Desktop Support engineer with Mac exp
role at
Shrive Technologies Get AI-powered advice on this job and more exclusive features. Job Description
Candidate must have the below experience on Windows and Mac machines. Job Description
Candidate must have the below experience on Windows and Mac machines.
Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day for Windows and Mac. It is a onsite type role that does require strong people and communication skills along with a solid background of Workstation support.
Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.
Advanced Experience in Windows and Mac Operating Systems. Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.
Roles And Responsibilities
Imaging of Windows/Mac Devices to latest version
Provide 2nd Level Support
Unboxing and packing of equipment To/ From Remote locations
Must be able to follow schedules and perform administrative type tasks
IMAC
Perform Hardware and Software Installations
Smart Hands Activities
Provide remote support for users traveling or at home.
Endpoint Encryption Troubleshooting McAfee
Ability to work in Active Directory
Provide asset information within ticketing system to ensure an accurate asset database
Perform refresh of end user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local Inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work within Service Now
Strong ability to interact with Customers
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at Shrive Technologies by 2x Sign in to set job alerts for Desktop Support Engineer roles.
Customer Success Engineer II - Backstage
New York, NY $125,562.00-$179,374.00 1 week ago New York, NY $150,000.00-$220,000.00 5 months ago New York, NY $80,000.00-$120,000.00 6 months ago New York, NY $65,000.00-$95,300.00 1 week ago New York, NY $81,000.00-$101,500.00 6 days ago New York, NY $110,000.00-$150,000.00 2 months ago Help Desk IT Support Technician or Engineer
New York, NY $70,000.00-$80,000.00 2 weeks ago New York City Metropolitan Area 1 week ago Roslyn, NY $52,000.00-$58,240.00 1 month ago New York, NY $90,000.00-$140,000.00 1 month ago New York, NY $150,000.00-$200,000.00 3 weeks ago New York, NY $90,000.00-$120,000.00 2 weeks ago New York, NY $69,000.00-$86,500.00 6 days ago New York, NY $95,000.00-$125,000.00 2 weeks ago Technical Support Engineer - University Graduate 2025
New York, NY $125,000.00-$150,000.00 1 day ago New York City Metropolitan Area $70,000.00-$110,000.00 1 week ago New York, NY $70,000.00-$95,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr