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Protos Security

Network Support Engineer

Protos Security, Norcross, Georgia, United States, 30092

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Network Support Engineer

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Network Support Engineer

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Protos Security Get AI-powered advice on this job and more exclusive features. This range is provided by Protos Security. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range

$90,000.00/yr - $95,000.00/yr Network/Video Support Engineer

Empower cutting-edge security technology. Deliver real-world impact. Network/Video Support Engineer

Empower cutting-edge security technology. Deliver real-world impact.

About The Role

As a

Network/Video Support Engineer , you’ll play a vital role in delivering and maintaining the high-performance infrastructure behind our

Remote Video Guarding

services. Your work will directly impact the safety and security of clients across diverse industries, helping deploy scalable, intelligent video solutions that operate around the clock.

Key Responsibilities

Evaluate, configure, and optimize client network environments to ensure seamless system performance and maximum uptime. Assist with the design, implementation, and testing of new deployments across varied site configurations. Troubleshoot issues across networking and video systems, resolving problems quickly and effectively. Create and refine internal processes to drive operational efficiency and consistency. Design and deploy remote access solutions for proactive and automated system management. Identify and recommend enhancements for future product and system development. Provide after-hours support for urgent system issues as needed. Mentor and support team members, sharing best practices and technical insights. Contribute to documentation, knowledge base content, and user support tools.

What We’re Looking For

Strong understanding of IP networking, including OSI layers, TCP/IP, LAN/WAN environments. Hands-on experience troubleshooting networks using diagnostic tools and root cause analysis. Familiarity with IP cameras, A/V codecs, and network video technologies (a strong plus). Ability to work across departments to deliver results in complex environments. Systematic thinker with strong attention to detail and a passion for solving problems. Organized, process-driven, and self-motivated. Excellent verbal and written communication skills.

Qualifications

Bachelor’s degree in Engineering, Technology, or a related field (or equivalent experience). 3+ years in network or systems engineering roles. Strong knowledge of Microsoft Windows OS; working familiarity with *nix systems. Proficient with Microsoft Office tools (Excel, Word, etc.).

What We Offer

We believe in supporting our team both professionally and personally. Our comprehensive benefits package includes:

Health, Vision, Dental, and Life Insurance Employee Assistance Program (EAP) Flexible Spending Account (FSA) / Health Savings Account (HSA) Retirement Plan with 401(k) Generous Paid Time Off Package

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status under applicable law.) Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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