Intuit
Principal HR Shared Services Operations / Channels Manager
Intuit, San Diego, California, United States, 92154
Principal HR Shared Services Operations / Channels Manager Join to apply for the
Principal HR Shared Services Operations / Channels Manager
role at
Intuit Principal HR Shared Services Operations / Channels Manager 1 week ago Be among the first 25 applicants Join to apply for the
Principal HR Shared Services Operations / Channels Manager
role at
Intuit Get AI-powered advice on this job and more exclusive features. Overview
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Our HR Shared Services team helps shape experiences that maximize the potential of our people. Our outsourced HR Connect Channels team empowers employee success through expert human-assisted support for employee questions. Overview
Our HR Shared Services team helps shape experiences that maximize the potential of our people. Our outsourced HR Connect Channels team empowers employee success through expert human-assisted support for employee questions.
We are seeking an experienced and highly motivated Principal HR Operations / Channels Manager. This critical role will be responsible for managing our relationship with an outsourced service provider delivering 24/7 employee support. The ideal candidate will have a strong background in managing similar partnerships, preferably within large, complex organizations, and possess the ability to effectively hold our partner accountable for delivering exceptional service.
What you'll bring
Significant experience (typically 7+ years) in managing HR shared services operations and HR vendor management, preferably within large, complex, global organizations. A bachelor’s degree in Human Resources, Business Administration, or a related field is preferred Experience in negotiating service agreements and contracts with external vendors A thorough understanding of contract terms, SLAs, and performance management A proven track record of successfully holding external partners accountable for performance and achieving desired outcomes Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions Identifies and engages the right stakeholders, keeps them informed of status, and holds them accountable. Provides recommendations to remove risks and barriers. Demonstrates learning and growth Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible Solid understanding of core HR functions and best practices in HR outsourcing and vendor management, and familiarity with HR technologies, including Al
How you will lead
This role will be pivotal in ensuring our employees receive high-quality and timely support, contributing to a positive employee experience and aligning with Intuit’s commitment to delivering exceptional results so our people can count on us.
You'll be the primary point of contact and accountability for the strategic and operational relationship between our internal HR function and our outsourced employee support service provider, ensuring alignment on strategic objectives and operational requirements. You will build strong, trust-based relationships with key stakeholders, galvanizing cross-functional teams around a bold vision of a best-in-class service. You'll be responsible for service delivery and operational excellence, setting ambitious SLAs and holding our partners accountable You'll sweat every detail of the employee experience to deliver excellence in the outsourced support, holding a relentlessly high bar for performance. With a passion for continuous improvement, you'll identify areas for improvement, track performance data, and collaborate with the service provider to implement solutions and enhance the quality of support provided to our employees. You'll be adept at synthesizing and analyzing data and insights from multiple sources to accelerate service improvements, including through external benchmarking, staying ahead of external factors and trends affecting our people, workplace and Serving as the main escalation point for complex employee support issues, you'll partner cross-functionally to address escalated concerns, ensuring timely and effective resolution, and communicating outcomes to the right stakeholders, including at an executive level. You are skilled in managing and resolving conflicts, demonstrating resourcefulness in finding mutually-agreeable solutions. You'll play a key role in complex team initiatives and projects, as well as People & Places priorities, where outcomes may have some ambiguity. You'll consistently uphold Intuit policies and role-model Intuit’s values in all circumstances.
Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. The Expected Base Pay Range For This Position Is
Bay Area California: $189,500 - 256,000 Southern California: $183,500 - 248,500
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionEducation and Training IndustriesSoftware Development Referrals increase your chances of interviewing at Intuit by 2x Get notified about new Principal jobs in
San Diego, CA . Senior Dir. of Development, Jacobs Engineering - 132395Senior Director of Development, Jacobs School of EngineeringJunior Kindergarten (JrK) Teacher - Early Education CenterElementary School (K-6) Substitute TeacherExecutive Director/Vice President, Clinical OperationsVice President, Marketing & CommunicationsPrincipal, Consumer Group Business OperationsHead of Deal Sourcing, Transaction Execution & DiligenceAssociate Vice President, Clinical DevelopmenDirector – Exec Director of Clinical DevelopmentAssociate Vice President, Medicinal ChemistryPreschool Support Teacher - Early Education CenterSenior Director, Business Operations - Chief of StaffPrincipal, Elementary School - 2025-2026 School Year - Eligibility PoolHead of Business Development – Global Biopharma PartneringChild Care Assistant Teacher - La Petite Academy, Corral Canyon RdPrincipal Scientist, Preclinical Safety & Translational Sciences-Translational Pharmacokinetics/Pharmacodynamics San Diego, CA $200,000.00-$240,000.00 20 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Principal HR Shared Services Operations / Channels Manager
role at
Intuit Principal HR Shared Services Operations / Channels Manager 1 week ago Be among the first 25 applicants Join to apply for the
Principal HR Shared Services Operations / Channels Manager
role at
Intuit Get AI-powered advice on this job and more exclusive features. Overview
Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Our HR Shared Services team helps shape experiences that maximize the potential of our people. Our outsourced HR Connect Channels team empowers employee success through expert human-assisted support for employee questions. Overview
Our HR Shared Services team helps shape experiences that maximize the potential of our people. Our outsourced HR Connect Channels team empowers employee success through expert human-assisted support for employee questions.
We are seeking an experienced and highly motivated Principal HR Operations / Channels Manager. This critical role will be responsible for managing our relationship with an outsourced service provider delivering 24/7 employee support. The ideal candidate will have a strong background in managing similar partnerships, preferably within large, complex organizations, and possess the ability to effectively hold our partner accountable for delivering exceptional service.
What you'll bring
Significant experience (typically 7+ years) in managing HR shared services operations and HR vendor management, preferably within large, complex, global organizations. A bachelor’s degree in Human Resources, Business Administration, or a related field is preferred Experience in negotiating service agreements and contracts with external vendors A thorough understanding of contract terms, SLAs, and performance management A proven track record of successfully holding external partners accountable for performance and achieving desired outcomes Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions Identifies and engages the right stakeholders, keeps them informed of status, and holds them accountable. Provides recommendations to remove risks and barriers. Demonstrates learning and growth Builds relationships and shares knowledge across P&P domains. Evolves or builds solutions for scale, standardizing and automating where possible Solid understanding of core HR functions and best practices in HR outsourcing and vendor management, and familiarity with HR technologies, including Al
How you will lead
This role will be pivotal in ensuring our employees receive high-quality and timely support, contributing to a positive employee experience and aligning with Intuit’s commitment to delivering exceptional results so our people can count on us.
You'll be the primary point of contact and accountability for the strategic and operational relationship between our internal HR function and our outsourced employee support service provider, ensuring alignment on strategic objectives and operational requirements. You will build strong, trust-based relationships with key stakeholders, galvanizing cross-functional teams around a bold vision of a best-in-class service. You'll be responsible for service delivery and operational excellence, setting ambitious SLAs and holding our partners accountable You'll sweat every detail of the employee experience to deliver excellence in the outsourced support, holding a relentlessly high bar for performance. With a passion for continuous improvement, you'll identify areas for improvement, track performance data, and collaborate with the service provider to implement solutions and enhance the quality of support provided to our employees. You'll be adept at synthesizing and analyzing data and insights from multiple sources to accelerate service improvements, including through external benchmarking, staying ahead of external factors and trends affecting our people, workplace and Serving as the main escalation point for complex employee support issues, you'll partner cross-functionally to address escalated concerns, ensuring timely and effective resolution, and communicating outcomes to the right stakeholders, including at an executive level. You are skilled in managing and resolving conflicts, demonstrating resourcefulness in finding mutually-agreeable solutions. You'll play a key role in complex team initiatives and projects, as well as People & Places priorities, where outcomes may have some ambiguity. You'll consistently uphold Intuit policies and role-model Intuit’s values in all circumstances.
Intuit Provides a Competitive Compensation Package With a Strong Pay For Performance Rewards Approach. The Expected Base Pay Range For This Position Is
Bay Area California: $189,500 - 256,000 Southern California: $183,500 - 248,500
This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location.Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionEducation and Training IndustriesSoftware Development Referrals increase your chances of interviewing at Intuit by 2x Get notified about new Principal jobs in
San Diego, CA . Senior Dir. of Development, Jacobs Engineering - 132395Senior Director of Development, Jacobs School of EngineeringJunior Kindergarten (JrK) Teacher - Early Education CenterElementary School (K-6) Substitute TeacherExecutive Director/Vice President, Clinical OperationsVice President, Marketing & CommunicationsPrincipal, Consumer Group Business OperationsHead of Deal Sourcing, Transaction Execution & DiligenceAssociate Vice President, Clinical DevelopmenDirector – Exec Director of Clinical DevelopmentAssociate Vice President, Medicinal ChemistryPreschool Support Teacher - Early Education CenterSenior Director, Business Operations - Chief of StaffPrincipal, Elementary School - 2025-2026 School Year - Eligibility PoolHead of Business Development – Global Biopharma PartneringChild Care Assistant Teacher - La Petite Academy, Corral Canyon RdPrincipal Scientist, Preclinical Safety & Translational Sciences-Translational Pharmacokinetics/Pharmacodynamics San Diego, CA $200,000.00-$240,000.00 20 hours ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr