iStaff Pros
Remote Customer Service Representative (CA)
iStaff Pros, San Francisco, California, United States, 94199
Summary : We're seeking a brilliant Remote Customer Service Representative; be a part of our company and work with clients that appreciate the value of an established, reputable company. A unique role where we give flexibility working from home with the support of our community as a remote company.
Remote Customer Service Representative Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management System Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Obtain prospect information such as name, time available, and current insurance information Maintain a safe and clean working environment by complying with procedures, rules and regulations Perform other duties as assigned Attributes needed to be successful:
Exhibits excellent interpersonal skills to handle client needs - over the phone Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities of the office Ability to be empathetic, positive and upbeat in written and verbal communications - excellent grammar and proofreading Good organizational skills and an ability to prioritize Computer proficiency with MS Outlook and MS Word Candidate Preference:
Must have High School Diploma or equivalent 2 years of Customer Service or Office experience Our Remote CSR's receive:
Competitive hourly wage (NO SALES) Paid Time Off Holidays Life Insurance License reimbursement Career advancement opportunities And much, much more! Requirements:
Must hold an active P&C insurance License Must be able to pass a background check Must have a home office with internet access
Remote Customer Service Representative Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services Provide general clerical support including correspondence, photocopying, preparing mailings, faxing, and filing, collating using software and Agency Management System Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Obtain prospect information such as name, time available, and current insurance information Maintain a safe and clean working environment by complying with procedures, rules and regulations Perform other duties as assigned Attributes needed to be successful:
Exhibits excellent interpersonal skills to handle client needs - over the phone Attention to detail, follow-through and eagerness to market our products are very important in handling daily activities of the office Ability to be empathetic, positive and upbeat in written and verbal communications - excellent grammar and proofreading Good organizational skills and an ability to prioritize Computer proficiency with MS Outlook and MS Word Candidate Preference:
Must have High School Diploma or equivalent 2 years of Customer Service or Office experience Our Remote CSR's receive:
Competitive hourly wage (NO SALES) Paid Time Off Holidays Life Insurance License reimbursement Career advancement opportunities And much, much more! Requirements:
Must hold an active P&C insurance License Must be able to pass a background check Must have a home office with internet access