5Y Technology LTD
Client Outreach Specialist (3-month contract)
5Y Technology LTD, Snowflake, Arizona, United States, 85937
Join 5Y Technology as a
Senior Data Engineer (Support)
and drive client success through expert data platform support and innovation. At 5Y Technology, we’re redefining what it means to support intelligent data platforms for high-growth, high-impact clients. We're now looking for an exceptional Senior Data Engineer (Support) to join our team and play a pivotal role in client success and product innovation. Location : Midlands, or Nottingham, or Leicester, or Derby Salary : Competitive + benefits + bonus Contract : Full-time, permanent IMPORTANT:
To be considered for these roles, although REMOTE you must reside in any of the following areas as there will be a requirement to travel 1-2 times a month to our Nottingham office What You’ll Be Doing
Own the delivery of post-deployment client support—ensuring performance, scalability, and satisfaction. Lead technical investigations to resolve complex data platform issues with urgency and precision. Collaborate with internal teams to uphold service excellence standards across all client engagements. Proactively identify and share opportunities to streamline, reuse, and optimise processes and code. Support continuous improvement across service models, team practices, and support delivery frameworks.
What You’ll Bring to the Table
Must-Have Technical Capabilities: Hands-on experience in
Azure Data Platforms , including Data Lake, SQL DB/DW, and Synapse. Deep knowledge of
BI tools
(e.g. Power BI, Tableau, QlikView, Google Data Studio). Strong understanding of
data modelling ,
data profiling , and
integration architecture . Competency in
data warehouse development ,
SQL performance tuning , and
metadata management . Exposure to
Data Vault methodology
and strong familiarity with cloud environments (AWS, GCP, Snowflake, Databricks, etc.). Support and Engineering Responsibilities: Manage upgrades, updates, and deployments in line with stakeholder expectations. Lead support incident triage, diagnostics, and escalation resolution across critical client systems. Oversee team performance and SLA adherence, ensuring service excellence is met and exceeded. Develop reusable support scripts, tools, and knowledge bases for common technical challenges. Bonus Skills:
API experience (Postman), scripting (PowerShell), ITIL/Incident Management
knowledge. Microsoft Fabric and HubSpot Service Tool exposure. Experience working within Agile and hybrid delivery environments. You’ll lead, mentor, and inspire a small but impactful team of Data Engineers, championing: A culture of open communication, psychological safety, and continuous development. Coaching on complex issue resolution and customer engagement. Clear direction, feedback, and career growth support. What Success Looks Like
Customers view 5Y as an extension of their own team—thanks to your technical and interpersonal skills. The support function evolves under your guidance—measurable by SLA adherence, innovation, and feedback. You continuously spot growth opportunities—internally, for your team, and in client environments. Your Background & Qualifications
BS degree (or equivalent experience) in Computer Science, Engineering, or Mathematics. 5+ years’ experience in Data Engineering, with 2+ years in a
support or consulting capacity . Confidence in leading technical conversations with both business and tech stakeholders. At 5Y, we foster a culture of inclusivity, collaboration, and respect.
At 5Y we believe that success is not just about the destination but the journey. As a cutting-edge company, 5Y is dedicated to fostering an environment that values innovation, collaboration, and most importantly, our incredible team members. We understand that our employees are the heart and soul of our organization, and their growth and well-being are at the forefront of our mission. Why work at 5Y?
We’re a close-knit, values-driven organisation that functions like a family. And we like to keep our family happy and healthy. Within 3 hours of GMT for up to 90 days A generous bonus scheme & other benefits For all eligible full-time employees Socials Enjoy company events, parties and activities Pension A 5% match & salary sacrifice scheme Apply for this role at 5Y
If you want to become a member of the 5Y team and improve the way our customers use their data, then please fill out the form. A member of our team will be in touch as soon as possible. Can’t see the role you’re looking for?
Curious about a career with 5Y but can’t find the right role available currently? Send us your CV and we’ll be in touch if a suitable role becomes available.
#J-18808-Ljbffr
Senior Data Engineer (Support)
and drive client success through expert data platform support and innovation. At 5Y Technology, we’re redefining what it means to support intelligent data platforms for high-growth, high-impact clients. We're now looking for an exceptional Senior Data Engineer (Support) to join our team and play a pivotal role in client success and product innovation. Location : Midlands, or Nottingham, or Leicester, or Derby Salary : Competitive + benefits + bonus Contract : Full-time, permanent IMPORTANT:
To be considered for these roles, although REMOTE you must reside in any of the following areas as there will be a requirement to travel 1-2 times a month to our Nottingham office What You’ll Be Doing
Own the delivery of post-deployment client support—ensuring performance, scalability, and satisfaction. Lead technical investigations to resolve complex data platform issues with urgency and precision. Collaborate with internal teams to uphold service excellence standards across all client engagements. Proactively identify and share opportunities to streamline, reuse, and optimise processes and code. Support continuous improvement across service models, team practices, and support delivery frameworks.
What You’ll Bring to the Table
Must-Have Technical Capabilities: Hands-on experience in
Azure Data Platforms , including Data Lake, SQL DB/DW, and Synapse. Deep knowledge of
BI tools
(e.g. Power BI, Tableau, QlikView, Google Data Studio). Strong understanding of
data modelling ,
data profiling , and
integration architecture . Competency in
data warehouse development ,
SQL performance tuning , and
metadata management . Exposure to
Data Vault methodology
and strong familiarity with cloud environments (AWS, GCP, Snowflake, Databricks, etc.). Support and Engineering Responsibilities: Manage upgrades, updates, and deployments in line with stakeholder expectations. Lead support incident triage, diagnostics, and escalation resolution across critical client systems. Oversee team performance and SLA adherence, ensuring service excellence is met and exceeded. Develop reusable support scripts, tools, and knowledge bases for common technical challenges. Bonus Skills:
API experience (Postman), scripting (PowerShell), ITIL/Incident Management
knowledge. Microsoft Fabric and HubSpot Service Tool exposure. Experience working within Agile and hybrid delivery environments. You’ll lead, mentor, and inspire a small but impactful team of Data Engineers, championing: A culture of open communication, psychological safety, and continuous development. Coaching on complex issue resolution and customer engagement. Clear direction, feedback, and career growth support. What Success Looks Like
Customers view 5Y as an extension of their own team—thanks to your technical and interpersonal skills. The support function evolves under your guidance—measurable by SLA adherence, innovation, and feedback. You continuously spot growth opportunities—internally, for your team, and in client environments. Your Background & Qualifications
BS degree (or equivalent experience) in Computer Science, Engineering, or Mathematics. 5+ years’ experience in Data Engineering, with 2+ years in a
support or consulting capacity . Confidence in leading technical conversations with both business and tech stakeholders. At 5Y, we foster a culture of inclusivity, collaboration, and respect.
At 5Y we believe that success is not just about the destination but the journey. As a cutting-edge company, 5Y is dedicated to fostering an environment that values innovation, collaboration, and most importantly, our incredible team members. We understand that our employees are the heart and soul of our organization, and their growth and well-being are at the forefront of our mission. Why work at 5Y?
We’re a close-knit, values-driven organisation that functions like a family. And we like to keep our family happy and healthy. Within 3 hours of GMT for up to 90 days A generous bonus scheme & other benefits For all eligible full-time employees Socials Enjoy company events, parties and activities Pension A 5% match & salary sacrifice scheme Apply for this role at 5Y
If you want to become a member of the 5Y team and improve the way our customers use their data, then please fill out the form. A member of our team will be in touch as soon as possible. Can’t see the role you’re looking for?
Curious about a career with 5Y but can’t find the right role available currently? Send us your CV and we’ll be in touch if a suitable role becomes available.
#J-18808-Ljbffr