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Enterprise Monitoring Analyst, New Grad
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Enterprise Monitoring Analyst, New Grad
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Jobright.ai Get AI-powered advice on this job and more exclusive features. Tyto Athene, LLC is searching for an Enterprise Monitoring Analyst responsible for providing first-level network and IT infrastructure event monitoring and management in a 24 x 7 operations environment. The role involves comparing and correlating events, maintaining incident records, and taking actions to minimize loss of IT services. Responsibilities: Accurately log, ticket, and own/escalate incidents resulting from infrastructure events. Provide accurate, timely, and professional documentation on all supported issues. Provide a high level of professionalism and customer service. Follow up on all incidents in a timely and professional manner. Quickly identify and escalate high-priority issues. Accurately triage/assign/escalate tickets per standard operating procedures. Efficiently and accurately, resolve all assigned incidents. Identify and document incident resolution and support knowledge. Complete all assigned duties in a timely and accurate manner. Adhere to the schedule and have dependable attendance. Qualifications: Required: Providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment Comparing and correlating events from multiple sources Maintaining accurate incident records Initiating appropriate actions to avoid or minimize loss of IT services Accurately log, ticket, and own/escalate incidents resulting from infrastructure events Provide accurate, timely, and professional documentation on all supported issues Provide a high level of professionalism and customer service Follow up on all incidents in a timely and professional manner Quickly identify and escalate high-priority issues Accurately triage/assign/escalate tickets per standard operating procedures Efficiently and accurately resolve all assigned incidents Identify and document incident resolution and support knowledge Complete all assigned duties in a timely and accurate manner Adhere to the schedule and have dependable attendance Technically competent Strong critical-thinking skills that facilitate expedient problem solving Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk) Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must Familiar with Service Desk support methodology Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management) Must be able to work in a stressful environment Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one Preferred: Familiarity with DHA and the Military Health System (MHS) AA/AS Degree in Computer Science, MIS, or related field/equivalent experience Familiar with ITIL (certification preferred) Company: At Tyto Athene, we help turn Data to Dominance. Founded in 2018, the company is headquartered in Herndon, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Industries
Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
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Enterprise Monitoring Analyst, New Grad
role at
Jobright.ai 1 day ago Be among the first 25 applicants Join to apply for the
Enterprise Monitoring Analyst, New Grad
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. Tyto Athene, LLC is searching for an Enterprise Monitoring Analyst responsible for providing first-level network and IT infrastructure event monitoring and management in a 24 x 7 operations environment. The role involves comparing and correlating events, maintaining incident records, and taking actions to minimize loss of IT services. Responsibilities: Accurately log, ticket, and own/escalate incidents resulting from infrastructure events. Provide accurate, timely, and professional documentation on all supported issues. Provide a high level of professionalism and customer service. Follow up on all incidents in a timely and professional manner. Quickly identify and escalate high-priority issues. Accurately triage/assign/escalate tickets per standard operating procedures. Efficiently and accurately, resolve all assigned incidents. Identify and document incident resolution and support knowledge. Complete all assigned duties in a timely and accurate manner. Adhere to the schedule and have dependable attendance. Qualifications: Required: Providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment Comparing and correlating events from multiple sources Maintaining accurate incident records Initiating appropriate actions to avoid or minimize loss of IT services Accurately log, ticket, and own/escalate incidents resulting from infrastructure events Provide accurate, timely, and professional documentation on all supported issues Provide a high level of professionalism and customer service Follow up on all incidents in a timely and professional manner Quickly identify and escalate high-priority issues Accurately triage/assign/escalate tickets per standard operating procedures Efficiently and accurately resolve all assigned incidents Identify and document incident resolution and support knowledge Complete all assigned duties in a timely and accurate manner Adhere to the schedule and have dependable attendance Technically competent Strong critical-thinking skills that facilitate expedient problem solving Must be knowledgeable/capable of effectively using common network monitoring techniques and tools (i.e. Splunk) Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must Familiar with Service Desk support methodology Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management) Must be able to work in a stressful environment Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one Preferred: Familiarity with DHA and the Military Health System (MHS) AA/AS Degree in Computer Science, MIS, or related field/equivalent experience Familiar with ITIL (certification preferred) Company: At Tyto Athene, we help turn Data to Dominance. Founded in 2018, the company is headquartered in Herndon, Virginia, USA, with a team of 1001-5000 employees. The company is currently Late Stage. Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Industries
Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified about new Enterprise Analyst jobs in
Houston, TX . Middle Office / Business Analyst - Aviation
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr