Davita Inc.
Analytics & ML Support Engineer
Davita Inc., Colorado Springs, Colorado, United States, 80509
Overview
Keysight
is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more
about what we do. Our
award-winning
culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We are looking for a skilled and proactive Analytics & ML Support Engineer to join our growing Data & Analytics team. This individual will serve as the primary contact during the US timezone, ensuring smooth operations of our analytics and machine learning platforms, tools, and data engineering workflows. You will play a critical role in managing and resolving issues across a range of technologies including Snowflake, Power BI, Spotfire, Microstrategy, Tableau, Incorta, Matillion, Fivetran, DataRobot, and RapidCanvas.
Responsibilities
Provide L2/L3 support for analytics platforms (Power BI, Tableau, Incorta) and data platforms (Snowflake, Matillion, Fivetran).
Monitor and triage issues related to data pipelines, dashboards, ML workflows, and model deployment.
Support and troubleshoot ML tools and platforms including DataRobot and RapidCanvas.
Act as the primary DevOps support for data engineering and ML workloads during US business hours.
Manage and track support tickets using ServiceNow and Jira; ensure timely resolution or escalation.
Work closely with Data Engineers, Data Scientists, and BI Developers to ensure end-to-end reliability of analytics solutions.
Perform regular health checks, diagnostics, and proactive maintenance of key data services and workflows.
Document incidents, troubleshooting steps, and solutions for knowledge base enrichment.
Identify recurring issues and propose automation or process improvements to enhance support effectiveness.
Qualifications
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
4+ years of experience in analytics support, data engineering support, or platform operations.
Working knowledge of data analytics tools like
Power BI ,
Tableau , and
Incorta .
Hands-on experience with cloud data platforms, especially
Snowflake .
Familiarity with
ETL/ELT tools
such as
Matillion
and
Fivetran .
Exposure to ML platforms such as
DataRobot
and
RapidCanvas
is preferred.
Strong MLOps experience Understanding of ML workflows and CI/CD pipelines in the data science lifecycle.
Proficient in using
ServiceNow ,
Jira , or equivalent ticketing systems.
Strong problem-solving skills, customer orientation, and ability to work independently during US shifts.
Preferred Skills:
Scripting (Python, SQL) for debugging and root cause analysis.
Understanding of data warehousing concepts and performance optimization in Snowflake.
Experience with incident management and service monitoring tools.
Familiarity with DevOps practices in analytics/ML environments.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below. California Pay range: $114,620.00 - $209,600.00 Colorado pay range: $106,130.00 - $176,880.00 District of Columbia pay range: $106,130.00 - $176,880.00 Hawaii pay range: $106,130.00 - $176,880.00 Illinois pay range: $106,130.00 - $176,880.00 Maryland pay range: $106,130.00 - $176,880.00 Massachusetts pay range: $114,620.00- $191,030.00 Minnesota pay range: $106,130.00 - $176,880.00 New Jersey City pay range: $114,620.00- $191,030.00 New York pay range: $125,760.00 - 209,600.00 Vermont pay range: $106,130.00 - $176,880.00 Washington state pay range: $106,130.00 - $176,880.00 Note:
For other locations, pay ranges will vary by region This role is eligible for
> Keysight Results Bonus Program OR Pay For Results Bonus Program OR Sales Incentive Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) Restricted Stock Units
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Keysight
is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more
about what we do. Our
award-winning
culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. We are looking for a skilled and proactive Analytics & ML Support Engineer to join our growing Data & Analytics team. This individual will serve as the primary contact during the US timezone, ensuring smooth operations of our analytics and machine learning platforms, tools, and data engineering workflows. You will play a critical role in managing and resolving issues across a range of technologies including Snowflake, Power BI, Spotfire, Microstrategy, Tableau, Incorta, Matillion, Fivetran, DataRobot, and RapidCanvas.
Responsibilities
Provide L2/L3 support for analytics platforms (Power BI, Tableau, Incorta) and data platforms (Snowflake, Matillion, Fivetran).
Monitor and triage issues related to data pipelines, dashboards, ML workflows, and model deployment.
Support and troubleshoot ML tools and platforms including DataRobot and RapidCanvas.
Act as the primary DevOps support for data engineering and ML workloads during US business hours.
Manage and track support tickets using ServiceNow and Jira; ensure timely resolution or escalation.
Work closely with Data Engineers, Data Scientists, and BI Developers to ensure end-to-end reliability of analytics solutions.
Perform regular health checks, diagnostics, and proactive maintenance of key data services and workflows.
Document incidents, troubleshooting steps, and solutions for knowledge base enrichment.
Identify recurring issues and propose automation or process improvements to enhance support effectiveness.
Qualifications
Required Qualifications:
Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
4+ years of experience in analytics support, data engineering support, or platform operations.
Working knowledge of data analytics tools like
Power BI ,
Tableau , and
Incorta .
Hands-on experience with cloud data platforms, especially
Snowflake .
Familiarity with
ETL/ELT tools
such as
Matillion
and
Fivetran .
Exposure to ML platforms such as
DataRobot
and
RapidCanvas
is preferred.
Strong MLOps experience Understanding of ML workflows and CI/CD pipelines in the data science lifecycle.
Proficient in using
ServiceNow ,
Jira , or equivalent ticketing systems.
Strong problem-solving skills, customer orientation, and ability to work independently during US shifts.
Preferred Skills:
Scripting (Python, SQL) for debugging and root cause analysis.
Understanding of data warehousing concepts and performance optimization in Snowflake.
Experience with incident management and service monitoring tools.
Familiarity with DevOps practices in analytics/ML environments.
Careers Privacy Statement
***Keysight is an Equal Opportunity Employer.***
The level of role will be based on applicable experience, education and skills; Most offers will be between the minimum and the midpoint of the Salary Range listed below. California Pay range: $114,620.00 - $209,600.00 Colorado pay range: $106,130.00 - $176,880.00 District of Columbia pay range: $106,130.00 - $176,880.00 Hawaii pay range: $106,130.00 - $176,880.00 Illinois pay range: $106,130.00 - $176,880.00 Maryland pay range: $106,130.00 - $176,880.00 Massachusetts pay range: $114,620.00- $191,030.00 Minnesota pay range: $106,130.00 - $176,880.00 New Jersey City pay range: $114,620.00- $191,030.00 New York pay range: $125,760.00 - 209,600.00 Vermont pay range: $106,130.00 - $176,880.00 Washington state pay range: $106,130.00 - $176,880.00 Note:
For other locations, pay ranges will vary by region This role is eligible for
> Keysight Results Bonus Program OR Pay For Results Bonus Program OR Sales Incentive Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) Restricted Stock Units
#J-18808-Ljbffr