Ryan LLC
Manager, Data Client Services page is loaded Manager, Data Client Services Apply locations Dallas Remote time type Full time posted on Posted 9 Days Ago job requisition id R0016471
Why Ryan? Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
As a member of the Ryan Platform client services team, this position will help us deliver on our TaxFeed product subscriptions. TaxFeed is Ryan’s proprietary property tax data product that brings a client’s property tax data to their property tax management system. This product allows its users to spend less time entering data, find issues quickly, more accurately budget and forecast their tax expense, have greater success in property tax appeals, and run a more efficient property tax department.
The Manager will be the intermediary between senior management and Delivery Specialists. In this role, they will train, encourage, and enable Specialists to focus on building relationships with our clients, understanding their needs, and ensuring all our teams are working together to meet those needs. At the same time, the Manager will communicate and implement requirements and direction handed down from senior management. Conversely, Managers should also expect to provide context, data, and well-reasoned suggestions to senior management so that larger organizational decisions can be made with as much information as possible.
Duties and Responsibilities, Aligned with Key Results: People: Ability to create a positive team member experience while holding individual team members accountable. Must be able to establish, update, and follow a project work plan and keep all relevant parties updated. Desire to train, coach, and mentor team members. Client: Consistently drive exceptional client service by engaging with clients. Understand the needs of internal and external clients. Handle any client issues, questions, and escalations. Value: Ability to oversee a team of employees while managing multiple projects. Strong communication skills, ability to problem-solve, well-organized, and has attention to detail. Support continual process improvement. Education/Experience: Bachelor’s degree or equivalent work experience. Property Tax experience is preferred – the manager is accountable for timely bill and assessment data delivery in all states. Prior people management experience is preferred. Computer and Technology Skills: Experience using Smartsheet, Microsoft Excel, and basic Office products. Basic SQL knowledge is preferred. Supervisory Responsibilities: Supervise offshore resources Work Environment: Standard indoor working environment Occasional long periods of sitting while working at computer Remote work allowed Travel 10-20% - May attend on site kickoff meetings for some of the larger projects. Compensation: For certain California based roles, the base salary hiring range for this position is $110,000 - $150,000
For other California based locations, the base salary hiring range for this position is $120,000 - $160,000
For Colorado based roles, the base salary hiring range for this position is $106,000 - $145,000
For New York based roles, the base salary hiring range for this position is $120,000 - $160,000
For Washington based roles, the base salary hiring range for this position is $110,000 - $150,000
The Company makes offers based on many factors, including qualifications and experience.
Equal Opportunity Employer: Disability/Veteran
About Us
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or
peoplegroup@ryan.com
if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable a ccommodation in order for you to perform its essential functions. Click
here
to view the entire EEO poster and supplement. *Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act ( AODA ) and the Canadian Human Rights Act , Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information . To change or modify any personal information previously provided, please
click here
to access our Data Subject Access Request form .
#J-18808-Ljbffr
Why Ryan? Hybrid Work Options
Award-Winning Culture
Generous Personal Time Off (PTO) Benefits
14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
Benefits Eligibility Effective Day One
401K with Employer Match
Tuition Reimbursement After One Year of Service
Fertility Assistance Program
Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service
As a member of the Ryan Platform client services team, this position will help us deliver on our TaxFeed product subscriptions. TaxFeed is Ryan’s proprietary property tax data product that brings a client’s property tax data to their property tax management system. This product allows its users to spend less time entering data, find issues quickly, more accurately budget and forecast their tax expense, have greater success in property tax appeals, and run a more efficient property tax department.
The Manager will be the intermediary between senior management and Delivery Specialists. In this role, they will train, encourage, and enable Specialists to focus on building relationships with our clients, understanding their needs, and ensuring all our teams are working together to meet those needs. At the same time, the Manager will communicate and implement requirements and direction handed down from senior management. Conversely, Managers should also expect to provide context, data, and well-reasoned suggestions to senior management so that larger organizational decisions can be made with as much information as possible.
Duties and Responsibilities, Aligned with Key Results: People: Ability to create a positive team member experience while holding individual team members accountable. Must be able to establish, update, and follow a project work plan and keep all relevant parties updated. Desire to train, coach, and mentor team members. Client: Consistently drive exceptional client service by engaging with clients. Understand the needs of internal and external clients. Handle any client issues, questions, and escalations. Value: Ability to oversee a team of employees while managing multiple projects. Strong communication skills, ability to problem-solve, well-organized, and has attention to detail. Support continual process improvement. Education/Experience: Bachelor’s degree or equivalent work experience. Property Tax experience is preferred – the manager is accountable for timely bill and assessment data delivery in all states. Prior people management experience is preferred. Computer and Technology Skills: Experience using Smartsheet, Microsoft Excel, and basic Office products. Basic SQL knowledge is preferred. Supervisory Responsibilities: Supervise offshore resources Work Environment: Standard indoor working environment Occasional long periods of sitting while working at computer Remote work allowed Travel 10-20% - May attend on site kickoff meetings for some of the larger projects. Compensation: For certain California based roles, the base salary hiring range for this position is $110,000 - $150,000
For other California based locations, the base salary hiring range for this position is $120,000 - $160,000
For Colorado based roles, the base salary hiring range for this position is $106,000 - $145,000
For New York based roles, the base salary hiring range for this position is $120,000 - $160,000
For Washington based roles, the base salary hiring range for this position is $110,000 - $150,000
The Company makes offers based on many factors, including qualifications and experience.
Equal Opportunity Employer: Disability/Veteran
About Us
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Job duties related to this role are to be conducted in a manner that adheres to privacy laws, as well as follows internal governance related to protecting confidential information and trade secrets, and to securing data and company records. Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law. It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or
peoplegroup@ryan.com
if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable a ccommodation in order for you to perform its essential functions. Click
here
to view the entire EEO poster and supplement. *Notice to Canada Candidates – In accordance with the Accessibility for Ontarians with Disabilities Act ( AODA ) and the Canadian Human Rights Act , Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*. Please access our Privacy Notice in relation to this at the following link for additional information on how we protect and handle personal information . To change or modify any personal information previously provided, please
click here
to access our Data Subject Access Request form .
#J-18808-Ljbffr