Cognizant
Lead Business Analyst – Contact Center Analytics (AWS Connect) - Manager - 64328
Cognizant, Hartford, Connecticut, us, 06112
Lead Business Analyst – Contact Center Analytics (AWS Connect) - Manager - 64328431
Lead Business Analyst – Contact Center Analytics (AWS Connect) - Manager - 64328431
1 week ago Be among the first 25 applicants Role: Lead Business Analyst – Contact Center Analytics (AWS Connect)
Job Level:
Manager
Location:
Hartford CT
Duration:
Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Job Summary
The Business Analyst (BA) is responsible for driving deep insights about Contact Center (AWS connect) business area and driving continuous improvement using the analysis. The BA should have a detailed understanding of a Contact Center business requirement or the ability to quickly get to the root cause of a particular business issue and draft solutions to meet requirements or resolve the root problems.
Roles And Responsibilities
As a Lead Business Analyst you are responsible for building a robust set of operational and business metrics working with cross-functional teams to design build deploy the reporting systems and utilize metrics to determine improvement opportunities. You will also be responsible for driving process improvement opportunities identified as part of AWS processes.
Applications will be accepted until July 03, 2025.
The annual salary for this position is between $129,000 – $152,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan.
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Research, Analyst, and Information Technology Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x Sign in to set job alerts for “Lead Business Analyst” roles.
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Lead Business Analyst – Contact Center Analytics (AWS Connect) - Manager - 64328431
1 week ago Be among the first 25 applicants Role: Lead Business Analyst – Contact Center Analytics (AWS Connect)
Job Level:
Manager
Location:
Hartford CT
Duration:
Full Time only - Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Job Summary
The Business Analyst (BA) is responsible for driving deep insights about Contact Center (AWS connect) business area and driving continuous improvement using the analysis. The BA should have a detailed understanding of a Contact Center business requirement or the ability to quickly get to the root cause of a particular business issue and draft solutions to meet requirements or resolve the root problems.
Roles And Responsibilities
As a Lead Business Analyst you are responsible for building a robust set of operational and business metrics working with cross-functional teams to design build deploy the reporting systems and utilize metrics to determine improvement opportunities. You will also be responsible for driving process improvement opportunities identified as part of AWS processes.
Applications will be accepted until July 03, 2025.
The annual salary for this position is between $129,000 – $152,000 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan.
Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Research, Analyst, and Information Technology Industries IT Services and IT Consulting and Business Consulting and Services Referrals increase your chances of interviewing at Cognizant by 2x Sign in to set job alerts for “Lead Business Analyst” roles.
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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