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Ackerman Plumbing, LLC

Dispatch Manager

Ackerman Plumbing, LLC, Sarasota, Florida, United States, 34243

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10 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About Ackerman

Family-owned and operated since 1946, Ackerman Plumbing is four generations strong – and still growing. We deliver leading commercial plumbing expertise to Florida’s most recognized projects, from hospitals and hotels to schools and museums. The Ackerman reputation is built on a simple commitment: providing the "World’s Greatest Plumbers” and the world’s greatest service. Competitive salary based on experience Paid Time Off and 9 Paid Holidays Health, Vision, and Dental Insurance (top-tier coverage) 401(k) Plan with 4% Company Match Latest Technology & Software Tools A collaborative, supportive, and forward-thinking work environment

Location : Sarasota, Florida

About Ackerman

Family-owned and operated since 1946, Ackerman Plumbing is four generations strong – and still growing. We deliver leading commercial plumbing expertise to Florida’s most recognized projects, from hospitals and hotels to schools and museums. The Ackerman reputation is built on a simple commitment: providing the "World’s Greatest Plumbers” and the world’s greatest service.

Benefits

Competitive salary based on experience Paid Time Off and 9 Paid Holidays Health, Vision, and Dental Insurance (top-tier coverage) 401(k) Plan with 4% Company Match Latest Technology & Software Tools A collaborative, supportive, and forward-thinking work environment

Position Overview

We’re looking for a

high-impact Dispatch Manager

to lead our growing team of dispatchers and drive operational excellence across our service business. You’ll take the wheel on core dispatching operations: scheduling, work order closeout, invoicing, reporting, and process discipline — building structure where there isn’t any and coaching up a team that’s ready to level up. This is a hands-on leadership role for someone who loves solving problems, implementing systems, and helping a fast-moving trades business scale to the next level.

Primary Responsibilities

Technician dispatch and daily workflow Work order tracking and invoicing SOP creation and team training Platform optimization (ServiceTitan / Sage Field Ops / BuildOps) Team leadership and future dispatch hiring Performance reporting (utilization, job status, quote pipeline)

Qualifications

Experience dispatching 25-75 techs in fast-paced environment (or overseeing a similar operation in another context -- e.g., call centers) Hands-on experience with field service management software (ServiceTitan, FieldEdge, etc.) Proven success driving work order closeout and AR Strong organizational skills and process building experience Able to lead and coach other dispatchers Experience in Plumbing, HVAC, Mechanical, Electrical ideal Culture fit: Cool under pressure, organized, process-oriented, loves helping techs succeed

Proficiencies

Highly organized and analytically minded, with a strong ability to set priorities and track execution Proficient in spreadsheets and GSuite/Office Strong written/verbal communicator who can influence across levels and functions Comfortable being hands-on while also zooming out to help shape broader strategy

Travel Requirements

This position is based full-time in our Sarasota office and requires in-person presence five days a week. Our technicians begin their day at 6:30 AM, so it's essential the Dispatch Manager is on-site early to support field operations from the start.

Equal Opportunity Commitment

Ackerman Plumbing is proud to be an Equal Opportunity Employer. We are committed to building a diverse and inclusive workplace where everyone is respected, supported, and empowered to succeed — regardless of race, color, religion, gender, national origin, disability, veteran status, or any other protected characteristic.

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