SpaceX
Starlink Enterprise Account Manager, Community Gateway/Backhaul
SpaceX, Redmond, Washington, United States, 98052
Starlink Enterprise Account Manager, Community Gateway/Backhaul
Join to apply for the
Starlink Enterprise Account Manager, Community Gateway/Backhaul
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SpaceX Starlink Enterprise Account Manager, Community Gateway/Backhaul
1 week ago Be among the first 25 applicants Join to apply for the
Starlink Enterprise Account Manager, Community Gateway/Backhaul
role at
SpaceX Get AI-powered advice on this job and more exclusive features. SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT MANAGER,
COMMUNITY GATEWAY/BACKHAUL
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
Responsibilities
Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on: Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. maritime, rail, trucking, agriculture, cellular backhaul, gateway, etc.) Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business Delivering impeccable customer service, including efficient acknowledgement and resolution of issues Building relationships to identify requirements and manage expectations Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retaining and growing the value of accounts in both hardware and service revenue Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
Basic Qualifications
Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience 5+ years of consulting or project management experience 3+ year experience in a customer-facing role
Preferred Skills And Experience
Significant knowledge, experience, or interest in specific customer industries like (i.e. maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications) Experience managing multiple projects and delivering under tight time and resource constraints Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.) Demonstrated ability to turn customer feedback into actionable, smart improvements Excellent written and verbal communication skills, including ability to craft and present professional presentations Excellent empathy, active listening, and resiliency skills Ability to read contract documents and discern requirements and deliverables
Additional Requirments
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings This is NOT a remote position and would require relocation if not local to the Redmond, WA area
Pay Range
COMPENSATION AND BENEFITS:
Enterprise Account Manager: $110,000.00 - $150,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
Itar Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com . Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Aviation and Aerospace Component Manufacturing Referrals increase your chances of interviewing at SpaceX by 2x Sign in to set job alerts for “Enterprise Account Manager” roles.
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Join to apply for the
Starlink Enterprise Account Manager, Community Gateway/Backhaul
role at
SpaceX Starlink Enterprise Account Manager, Community Gateway/Backhaul
1 week ago Be among the first 25 applicants Join to apply for the
Starlink Enterprise Account Manager, Community Gateway/Backhaul
role at
SpaceX Get AI-powered advice on this job and more exclusive features. SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE ACCOUNT MANAGER,
COMMUNITY GATEWAY/BACKHAUL
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink’s growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
Responsibilities
Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue. In particular, this role is focused on: Supporting, closely managing, and learning from the direct customers that require unique Starlink products to meet their industry needs (i.e. maritime, rail, trucking, agriculture, cellular backhaul, gateway, etc.) Defining, standardizing, and streamlining processes, enabling these custom solutions to scale across the business Delivering impeccable customer service, including efficient acknowledgement and resolution of issues Building relationships to identify requirements and manage expectations Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business Retaining and growing the value of accounts in both hardware and service revenue Act as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks Identify and lead implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
Basic Qualifications
Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 10+ years of professional business development, operations, engineering, or account management experience 5+ years of consulting or project management experience 3+ year experience in a customer-facing role
Preferred Skills And Experience
Significant knowledge, experience, or interest in specific customer industries like (i.e. maritime, rail, trucking, agriculture, cellular backhaul, or satellite communications) Experience managing multiple projects and delivering under tight time and resource constraints Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.) Demonstrated ability to turn customer feedback into actionable, smart improvements Excellent written and verbal communication skills, including ability to craft and present professional presentations Excellent empathy, active listening, and resiliency skills Ability to read contract documents and discern requirements and deliverables
Additional Requirments
Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts Availability and willingness to travel up to 30% of the time as needed to customer sites/meetings This is NOT a remote position and would require relocation if not local to the Redmond, WA area
Pay Range
COMPENSATION AND BENEFITS:
Enterprise Account Manager: $110,000.00 - $150,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.
Itar Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com . Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Aviation and Aerospace Component Manufacturing Referrals increase your chances of interviewing at SpaceX by 2x Sign in to set job alerts for “Enterprise Account Manager” roles.
Enterprise Account Executive (Pacific Northwest)
Seattle, WA $80,200.00-$171,500.00 1 week ago Seattle, WA $100,000.00-$122,500.00 6 days ago Seattle, WA $124,690.00-$168,332.00 3 days ago Seattle, WA $300,000.00-$350,000.00 1 month ago Account Executive – Cybersecurity SaaS | Seattle Metro Area $170k-$180k base - $350k OTE
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#J-18808-Ljbffr