Palo Alto Networks
Customer Success Architect, Cortex XPANSE
1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our Mission At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are committed to challenging and disrupting the status quo in cybersecurity and are looking for innovators to join us. Who We Are We take our mission seriously. We are relentless in protecting our customers and believe that the ideas of every team member contribute to our success. Our values, which include innovation, collaboration, integrity, and inclusivity, are lived daily. We support our employees with development and wellbeing programs, including FLEXBenefits, mental and financial health resources, and personalized learning opportunities. Job Description Your Career As part of Cortex, Xpanse protects organizations by discovering internet risks no one else can find. We help enterprises discover their attack surface and mitigate cyber risks, redefining how Fortune 500 companies approach internet safety. Technical Customer Success is core to post-sales support for Xpanse. You will guide customers through the product journey, help build their Attack Surface Management programs, and maximize their investment in Xpanse. Your role involves troubleshooting, analyzing SOC ecosystems, collecting feedback, and collaborating internally to improve processes. Your Impact Enable quick and effective deployment of Xpanse, ensuring customer success from onboarding to adoption. Create and execute technical implementation plans, including onboarding, training, and security analysis. Become an expert on Xpanse features and guide customers on operational integration. Conduct training sessions on Xpanse functionalities and best practices. Collaborate with internal teams to maximize customer value. Advocate for customers internally, manage technical issues, and escalate when necessary. Translate technical knowledge into articles and guides to scale customer support. Qualifications 5+ years in customer success, account management, solutions architecture, or related fields, preferably in enterprise tech or SaaS. Deep understanding of attack surface management concepts, including IP, DNS, Certificates, CVEs, and network protocols. Experience with Python, REST API, and networking. Strong communication skills for technical and non-technical audiences. Curiosity and quick learning of new technical topics. Problem-solving skills for moderate complexities. Familiarity with SOC technologies like SIEM, SOAR, or EDR is a plus. US government security clearance or military experience is a plus. Bachelor’s degree or equivalent military experience. Additional Information The salary range is $112,000 to $182,500 annually, depending on experience and location. Benefits may include stock units and bonuses. We are committed to diversity and providing accommodations for individuals with disabilities. Seniority level : Associate Employment type : Full-time Job function : Consulting Industry : Computer and Network Security
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1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our Mission At Palo Alto Networks, everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are committed to challenging and disrupting the status quo in cybersecurity and are looking for innovators to join us. Who We Are We take our mission seriously. We are relentless in protecting our customers and believe that the ideas of every team member contribute to our success. Our values, which include innovation, collaboration, integrity, and inclusivity, are lived daily. We support our employees with development and wellbeing programs, including FLEXBenefits, mental and financial health resources, and personalized learning opportunities. Job Description Your Career As part of Cortex, Xpanse protects organizations by discovering internet risks no one else can find. We help enterprises discover their attack surface and mitigate cyber risks, redefining how Fortune 500 companies approach internet safety. Technical Customer Success is core to post-sales support for Xpanse. You will guide customers through the product journey, help build their Attack Surface Management programs, and maximize their investment in Xpanse. Your role involves troubleshooting, analyzing SOC ecosystems, collecting feedback, and collaborating internally to improve processes. Your Impact Enable quick and effective deployment of Xpanse, ensuring customer success from onboarding to adoption. Create and execute technical implementation plans, including onboarding, training, and security analysis. Become an expert on Xpanse features and guide customers on operational integration. Conduct training sessions on Xpanse functionalities and best practices. Collaborate with internal teams to maximize customer value. Advocate for customers internally, manage technical issues, and escalate when necessary. Translate technical knowledge into articles and guides to scale customer support. Qualifications 5+ years in customer success, account management, solutions architecture, or related fields, preferably in enterprise tech or SaaS. Deep understanding of attack surface management concepts, including IP, DNS, Certificates, CVEs, and network protocols. Experience with Python, REST API, and networking. Strong communication skills for technical and non-technical audiences. Curiosity and quick learning of new technical topics. Problem-solving skills for moderate complexities. Familiarity with SOC technologies like SIEM, SOAR, or EDR is a plus. US government security clearance or military experience is a plus. Bachelor’s degree or equivalent military experience. Additional Information The salary range is $112,000 to $182,500 annually, depending on experience and location. Benefits may include stock units and bonuses. We are committed to diversity and providing accommodations for individuals with disabilities. Seniority level : Associate Employment type : Full-time Job function : Consulting Industry : Computer and Network Security
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