Relativity
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Lead Technical Account Manager
role at
Relativity 1 week ago Be among the first 25 applicants Join to apply for the
Lead Technical Account Manager
role at
Relativity Job Overview
TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, thelead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. Posting Type
Remote/Hybrid
Job Overview
TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, thelead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.
Role Responsibilities
Job Description and Requirements
Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized Help guide the resolution of critical customer incidents Lead technical success plans to ensure customers have a positive and successful experience using Relativity Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals Drive internal service review meetings covering performance, service improvements, quality, and process Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity Maintain the flexibility to work other time frames as needed or requested Commitment to and consistent demonstration of core company values Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in Relativity Relativity Certified Administrator required
Preferred Qualifications
10+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Strong written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert/Master certification
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$117,000 and $175,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Relativity by 2x Get notified about new Technical Account Manager jobs in
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Lead Technical Account Manager
role at
Relativity 1 week ago Be among the first 25 applicants Join to apply for the
Lead Technical Account Manager
role at
Relativity Job Overview
TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, thelead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. Posting Type
Remote/Hybrid
Job Overview
TheTechnical Account Management Teamproactively supportsour customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. As a member of the Technical Account Management Team, thelead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs.
The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. In this role you will be required to work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers.
This role requires prior Relativity experience.
Role Responsibilities
Job Description and Requirements
Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized Help guide the resolution of critical customer incidents Lead technical success plans to ensure customers have a positive and successful experience using Relativity Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals Drive internal service review meetings covering performance, service improvements, quality, and process Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents When interacting with our customers, takethe initiative toprovidethe best practiceson theuse ofRelativity Maintain the flexibility to work other time frames as needed or requested Commitment to and consistent demonstration of core company values Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in Relativity Relativity Certified Administrator required
Preferred Qualifications
10+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Strong written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert/Master certification
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$117,000 and $175,000
The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries Software Development Referrals increase your chances of interviewing at Relativity by 2x Get notified about new Technical Account Manager jobs in
New Jersey, United States . Cranbury, NJ $22,000.00-$94,000.00 1 week ago Salesforce Solution Architect with Cloud
Jersey City, NJ $120,000.00-$130,000.00 1 month ago Salesforce Solution Architect - (Fulltime)100% Remote
Holmdel, NJ $105,000.00-$130,000.00 2 weeks ago New Jersey, United States $70,000.00-$80,000.00 4 days ago Senior Customer Success Manager - Strategic Team
New Jersey, United States $82,000.00-$124,000.00 1 week ago Customer Success Manager/ Representative
Adobe Analytics & Customer Journey Analytics Solutions Architect
Solutions Architect, Financial Services Banking
New Jersey, United States $224,000.00-$356,500.00 1 week ago New Jersey, United States $80,000.00-$90,000.00 2 weeks ago New Jersey, United States $80,000.00-$90,000.00 2 weeks ago New Jersey, United States $110,000.00-$200,000.00 1 week ago Salesforce Solutions Architect (Technical Solutions Engineer)
New Jersey, United States $83,800.00-$115,225.00 5 days ago Princeton, NJ $80,000.00-$90,000.00 2 weeks ago Princeton, NJ $80,000.00-$90,000.00 2 weeks ago Princeton, NJ $92,200.00-$161,300.00 4 days ago Plainsboro, NJ $135,000.00-$155,000.00 1 week ago Mt. Laurel, NJ $92,200.00-$161,300.00 4 days ago New Jersey, United States $46,000.00-$242,900.00 4 days ago Red Bank, NJ $92,200.00-$161,300.00 4 days ago Solution Architect - R&D (REMOTE) [Temp to Perm]
Solution Architect - R&D (REMOTE) [Temp to Perm]
Solution Architect - R&D (REMOTE) [Temp to Perm]
Paramus, NJ $95,000.00-$110,000.00 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr