MedStar Health
*US Citizenship required for this role to support Federal customers*
At Infoblox, every breakthrough begins with a bold
"what if." What if
your ideas could ignite global innovation? What if
your curiosity could redefine the future?
We invite you to step into the next exciting chapter of
your
career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect
70% of the Fortune 500 , and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.
Here, how we empower our people is extraordinary:
Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running
- and what we build is world-class:
recognized
as
CybersecAsia's Best in Critical Infrastructure 2024
-evidence that when first-class technology meets empowered talent, remarkable careers take shape. So,
what if
the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".
In a world where you can be anything,
Be Infoblox .
Support Escalation Engineer
We have an opportunity for a Support Escalation Engineer to join our highly efficient and fun Technical Support team on the West Coast, reporting to the Manager of T3 and Escalated Accounts. In this pivotal role, you will work with external customers to solve complex situations in creative ways. You will lead support calls with global Fortune 500 companies and fix or provide workarounds during "network down" situations. Collaborating closely with Infoblox support engineers and Infoblox engineering, you will be responsible for providing essential escalation assistance.
Be a Contributor - What You'll Do
Act as the escalation point for tier 2 support engineers
Take over highly visible, critical customer issues and manage - on your own - through to completion
Troubleshoot complex customer environments and provide root cause analysis as well as workarounds
Communicate with the Engineering team on potential defects
Recommend new and existing solutions which involve enhancing application/systems functionality, features and defect repair
Be on the Standby shift for Severity 1 outage escalations
Participate in weekend on-call rotation
Be Prepared - What You Bring
5-10 years of experience working in a Technical Support role
Experience supporting SaaS technology
Strong troubleshooting experience (hardware, software, network)
Knowledge of DNS and DHCP protocols and configuration
Knowledge of commonly used Internet Protocols such as NTP, SNMP, FTP
Knowledge of authentication protocols such as AD, RADIUS, and LDAP
Hands-on knowledge with Unix/Linux and Microsoft Windows operating systems
Solid knowledge in TCP/IP and networking protocols such as VRRP, OSPF, BGP
Excellent written and verbal communication skills
Not required but a plus:
Basic scripting skills - BASH, PowerShell
Cisco, Microsoft, or other technical certifications
Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical experience
Experience in:
JIRA and Salesforce CRM
Cloud (AWS, Azure, GCP)
APIs, VMware, Wireshark
Enterprise and Service Provider networks
ChatGPT, Copilot, or other AI tools.
Be Successful - Your Path
First 90 Days:
Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work. Complete Tier 1 support training, and start taking Tier 1 support cases.
Six Months:
Complete Tier 2 support training, start taking Tier 2 support cases, and suggest possible improvements.
One Year:
Complete Tier 3 support training, start taking Tier 3 support cases, mentor the next newcomer, and steer the support organization with data-driven ideas.
Belong-
Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.
Be Rewarded -
Benefits That Help You Grow, Thrive, Belong
Comprehensive health coverage, generous PTO, and flexible work options
Learning opportunities, career-mobility programs, and leadership workshops
Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
CharitableGiving Program supported by Company Match
We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $119,600 - $180,290 plus bonus
Ready to
Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
#LI-MA1 #LI-Hybrid
#J-18808-Ljbffr
At Infoblox, every breakthrough begins with a bold
"what if." What if
your ideas could ignite global innovation? What if
your curiosity could redefine the future?
We invite you to step into the next exciting chapter of
your
career journey. Bring your creativity, drive, your daring spirit, and feel what it's like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect
70% of the Fortune 500 , and we're looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold "what if" can take the world, your community, and your career.
Here, how we empower our people is extraordinary:
Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running
- and what we build is world-class:
recognized
as
CybersecAsia's Best in Critical Infrastructure 2024
-evidence that when first-class technology meets empowered talent, remarkable careers take shape. So,
what if
the next big idea, and the next great career story, comes from you? Become the force that turns every "what if" into "what's next".
In a world where you can be anything,
Be Infoblox .
Support Escalation Engineer
We have an opportunity for a Support Escalation Engineer to join our highly efficient and fun Technical Support team on the West Coast, reporting to the Manager of T3 and Escalated Accounts. In this pivotal role, you will work with external customers to solve complex situations in creative ways. You will lead support calls with global Fortune 500 companies and fix or provide workarounds during "network down" situations. Collaborating closely with Infoblox support engineers and Infoblox engineering, you will be responsible for providing essential escalation assistance.
Be a Contributor - What You'll Do
Act as the escalation point for tier 2 support engineers
Take over highly visible, critical customer issues and manage - on your own - through to completion
Troubleshoot complex customer environments and provide root cause analysis as well as workarounds
Communicate with the Engineering team on potential defects
Recommend new and existing solutions which involve enhancing application/systems functionality, features and defect repair
Be on the Standby shift for Severity 1 outage escalations
Participate in weekend on-call rotation
Be Prepared - What You Bring
5-10 years of experience working in a Technical Support role
Experience supporting SaaS technology
Strong troubleshooting experience (hardware, software, network)
Knowledge of DNS and DHCP protocols and configuration
Knowledge of commonly used Internet Protocols such as NTP, SNMP, FTP
Knowledge of authentication protocols such as AD, RADIUS, and LDAP
Hands-on knowledge with Unix/Linux and Microsoft Windows operating systems
Solid knowledge in TCP/IP and networking protocols such as VRRP, OSPF, BGP
Excellent written and verbal communication skills
Not required but a plus:
Basic scripting skills - BASH, PowerShell
Cisco, Microsoft, or other technical certifications
Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical experience
Experience in:
JIRA and Salesforce CRM
Cloud (AWS, Azure, GCP)
APIs, VMware, Wireshark
Enterprise and Service Provider networks
ChatGPT, Copilot, or other AI tools.
Be Successful - Your Path
First 90 Days:
Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work. Complete Tier 1 support training, and start taking Tier 1 support cases.
Six Months:
Complete Tier 2 support training, start taking Tier 2 support cases, and suggest possible improvements.
One Year:
Complete Tier 3 support training, start taking Tier 3 support cases, mentor the next newcomer, and steer the support organization with data-driven ideas.
Belong-
Your Community
Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you'll grow and belong here.
Be Rewarded -
Benefits That Help You Grow, Thrive, Belong
Comprehensive health coverage, generous PTO, and flexible work options
Learning opportunities, career-mobility programs, and leadership workshops
Sixteen paid volunteer hours each year, global employee resource groups, and a "No Jerks" policy that keeps collaboration healthy
Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
CharitableGiving Program supported by Company Match
We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications. Base salary for this position: $119,600 - $180,290 plus bonus
Ready to
Be the Difference?
Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis
#LI-MA1 #LI-Hybrid
#J-18808-Ljbffr