Support.com
Principal Engineer Cloud Automation, Governance and Engineering (CAGE)- Dallas o
Support.com, Frisco, Texas, United States, 75034
Cloud Automation, Governance and Engineering (CAGE) - Principal Engineer
The Principal Engineer - Automation role requires effective interpersonal soft skills, thought leadership, and team development. The role involves providing engineering and architecture support for complex system management activities such as network segmentation, cloud services, performance, problem resolution, and resource management. It requires communication and coordination with vendors, technicians, clients, and management. The role also includes providing technical input to management decisions related to software, services, and performance.
This position will coach and offer technical expertise to the core cloud team and development teams utilizing tooling. It is expected to embed within development teams to coach and upskill on pipeline creation, Terraform best practices, and standard modules usage. The role facilitates collaboration across security, networking, enterprise architecture, and automation functions. It actively researches new technologies, emerging trends, and best practices to aid development and foster innovation. Additionally, the role contributes to training initiatives to build core cloud skills across the enterprise.
Required knowledge includes AWS, Azure, and GCP implementations, IT control and Agile project management in large environments, public cloud solutions, APIs, automation and orchestration frameworks, Infrastructure as Code with tools like Terraform, Jenkins, Ansible, Python, DevSecOps tooling (Azure DevOps, GitHub Actions, Jenkins), Kubernetes (EKS, Fargate, ECS, OpenShift), and strong network & firewall troubleshooting and design skills.
Position Responsibilities:
Design and Methodology
Collaborate with business units, application teams, infrastructure, and vendors to identify, review, and evaluate solution requirements. Investigate and propose virtualization, consolidation, and rationalization solutions within infrastructure or business contexts. Suggest architectural changes and design solutions accordingly. Align and evaluate strategic solutions across infrastructure platforms, considering system hardware and software technologies. Participate in capacity planning and technology investment discussions. Technical Consulting
Provide consulting and planning guidance for complex projects and programs. Work with other infrastructure areas to meet organizational and business objectives. Consult on architectural design, system integration, and planning, ensuring alignment with strategic principles and practices. Planning and Organizing
Identify and evaluate projects, initiatives, and processes to improve and rationalize solutions. Translate requirements into standard service solutions, leveraging existing technology and ensuring cost-effectiveness. Manage requirements for complex solutions, including cost, feasibility, and risk analysis. Risk Management
Develop and update architectural standards and principles. Review and approve complex design solutions for business and infrastructure projects.
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Collaborate with business units, application teams, infrastructure, and vendors to identify, review, and evaluate solution requirements. Investigate and propose virtualization, consolidation, and rationalization solutions within infrastructure or business contexts. Suggest architectural changes and design solutions accordingly. Align and evaluate strategic solutions across infrastructure platforms, considering system hardware and software technologies. Participate in capacity planning and technology investment discussions. Technical Consulting
Provide consulting and planning guidance for complex projects and programs. Work with other infrastructure areas to meet organizational and business objectives. Consult on architectural design, system integration, and planning, ensuring alignment with strategic principles and practices. Planning and Organizing
Identify and evaluate projects, initiatives, and processes to improve and rationalize solutions. Translate requirements into standard service solutions, leveraging existing technology and ensuring cost-effectiveness. Manage requirements for complex solutions, including cost, feasibility, and risk analysis. Risk Management
Develop and update architectural standards and principles. Review and approve complex design solutions for business and infrastructure projects.
#J-18808-Ljbffr