Programs Operations Leader

As the PG Division Operations Leader, you will be responsible for managing the overall operational activities and teams that support revenue retention and growth for the Programs Division. This is a key leadership role focused on driving operational excellence and supporting the division’s strategic objectives. What You'll Do: Oversee full-cycle management and development of operations across underwriting, retention, account management, systems support, technical resources, training, and customer service teams. Develop and execute the division’s retention strategy to achieve financial growth targets. Partner with the Chief Underwriting Officer to ensure compliance with regulatory requirements, including licensing, E&S filings, and carrier contracts. Collaborate with division leadership to develop the annual department budget and achieve new business, retention, and staffing goals. Work closely with HR, finance, and other leaders to recommend staffing solutions aligned with operational needs and targets. Continuously identify operational improvements to enhance client, customer, and broker retention, as well as new business growth. Establish and enforce standard operating processes, practices, goals, and procedures across the Programs division. Define and monitor operational goals, targets, and KPIs, ensuring accountability and alignment with strategic objectives. Lead and execute the renewal solicitation process, improving retention through targeted strategies, expanded product offerings, and consistent performance monitoring. Collaborate with leaders to improve submit/quote/bind metrics, staff productivity, and operational efficiency. Partner with Internal Audit and the Chief Underwriting Officer to drive audit improvements, working with internal and external audit teams as needed. Stay informed about industry information, technology, and trends. What We're Looking For: 10+ years of experience in a commercial property & casualty insurance agency. Prior managerial experience with strong team leadership capabilities. Expert understanding of Property & Casualty insurance. Must hold a Property & Casualty insurance license. Industry designation such as ARM, CIC, or CPCU strongly preferred. Comfortable with internet-based programs and Microsoft Office products. Strong knowledge of agency management systems and Commercial Lines operations required; experience with Sagitta/ImageRight preferred. Excellent communication skills and a creative, solutions-oriented mindset. USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time. Hybrid Position (2-3 Days In Office) Atlanta, GA

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