Application Support Analyst - I Application Support Analyst - I

Job Description: Responsibilities: Manages and controls the processing of programs and peripheral equipment on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained. Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available. ssists in job set-up. Performs problem identification, escalation and resolution. Communicates status of operations to allow for immediate response to service disruptions. Qualifications: Knowledge and proficiency in Microsoft Tools ( WORD, PPT, OUTLOOK, TEAMS, Excel). Business Continuity and IT Disaster Recovery (IT) experience. Moderate understanding of IT technology (DB, Middleware, network, Websphere) Project management skills for small to medium size projects. Experience in the Agile methodology (JIRA). Nice-to-Have Hard Skills: Strong interpersonal skills to include effectively communicating, coordinating and disseminating detailed information to support IT DR /resiliency across multiple teams and various levels of management and staff within the organization. Strong problem solving, analytical, organizational, and critical thinking skills; demonstrated by the ability to assimilate new information, data, and technical details with desired business outcomes, and produce sound analysis and recommendations. Strong Team player, yet can operate independently. Strong written communication skills to include developing post-test summaries, customer communications, and process documentation. WS Certified Cloud Practitioner. Soft Skills: Communication bility to lead meetings and give presentations. cute attention to detail. Great and being able to focus and organize. Team player- promotes a positive team culture. Key Aspects of the Role: Planning, coordinating and executing IT disaster testing between data centers and environments (Cloud.Colo, on prem). Day-to-day Expectations: Participate in all facets of the planning, coordinating and supporting IT DR testing, documentation updating, participating in the daily agile process with JIRA/ KANBAN style work.