GUILD+FACET
Customer Service & Administrative Supervisor
Customer Service & Administrative Supervisor
Get AI-powered advice on this job and more exclusive features. Customer Service & Administrative Supervisor / Assistant to one of the Principals Location: About Us: Fine Jewelry Manufacturer We are a fast-paced, high-end jewelry company specializing in custom bridal pieces, fine jewelry, and exceptional customer experiences. With all manufacturing done in-house, we pride ourselves on craftsmanship, attention to detail, and long-standing client relationships. Position Summary: We are seeking a highly organized, detail-oriented, and experiencedCustomer Service & Administrative Supervisor who will also serve as an Assistant to one of the Principals . This hybrid role is critical to our day-to-day operations, ensuring both our clients and executive team are fully supported. The ideal candidate must have previous experience in the jewelry industry , excellent communication skills, and the ability to multitask in a dynamic environment. Key Responsibilities: Customer Service Oversight of Key New Division: Supervise and support the customer service team (phone, email, in-person) Resolve escalated customer issues with discretion, professionalism, and empathy Maintain and enforce service standards for client satisfaction Handle VIP customer interactions directly, including retailers, vendors, and end clients Track customer service KPIs and reporting Administrative Duties: Oversee certain administrative workflows: order entry, invoicing, returns, shipping coordination, etc. Liaise between departments to ensure smooth operations (e.g., sales, production, fulfillment) Coordinate appointments, follow-ups, and internal scheduling Draft and manage correspondence, reports, and customer documents as well as company directed projects Assistant to one of the Principals: Act as a liaison between the Owner and team members or external contacts Ensure the Owner is fully briefed and prepared for all meetings and responsibilities Provide daily task support and deadline tracking Qualifications: 3+ years experience in customer service, office administration, or executive support Jewelry industry experience is required (retail, wholesale, manufacturing, or service side) Strong leadership or supervisory experience preferred Excellent written and verbal communication skills Highly organized and comfortable juggling multiple priorities Tech savvy — proficient in Microsoft Office, Google Workspace, and industry-specific CRMs or software Discreet and trustworthy with confidential and sensitive information Must be proactive, resourceful, and solutions-oriented Competitive salary based on experience Health Insurance Offered Paid time off and company holidays Growth opportunities within a growing company Proficient in Planning and Organizational skills Prior experience in a supervisory or administrative role is highly desirable Ability to multitask and work efficiently in a fast-paced environment Proficiency in Microsoft Office and other relevant software Bachelor's degree in Business Administration, Management, or relevant field preferred Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Industries Luxury Goods & Jewelry Referrals increase your chances of interviewing at GUILD+FACET by 2x Sign in to set job alerts for “Customer Service Supervisor” roles.
New York, NY $138,400.00-$190,300.00 4 days ago New York, NY $350,000.00-$420,000.00 2 weeks ago New York, NY $245,000.00-$280,000.00 1 week ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 4 days ago New York, NY $204,900.00-$345,700.00 1 week ago New York, NY $200,000.00-$225,000.00 2 weeks ago New York, NY $242,760.00-$300,000.00 1 week ago New York, NY $200,000.00-$240,000.00 1 month ago Head of Global Customer Experience Operations
Director - Customer Support, Service Improvement
New York City Metropolitan Area $184,000.00-$230,000.00 1 week ago New York City Metropolitan Area $131,000.00-$210,000.00 6 days ago New York, NY $90,000.00-$105,000.00 2 weeks ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 4 days ago Jersey City, NJ $70,000.00-$80,000.00 5 days ago Vice President - Customer Service Solutions Delivery
New York City Metropolitan Area $115,000.00-$125,000.00 6 days ago New York, NY $173,000.00-$260,000.00 10 hours ago New York, NY $185,000.00-$215,000.00 1 week ago Trenton, NJ $206,719.00-$344,531.00 10 hours ago New York, NY $275,000.00-$350,000.00 2 weeks ago Manager, Customer Service Training & Quality
New York, NY $100,000.00-$125,000.00 3 weeks ago Teaneck, NJ $160,000.00-$220,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Service & Administrative Supervisor
Get AI-powered advice on this job and more exclusive features. Customer Service & Administrative Supervisor / Assistant to one of the Principals Location: About Us: Fine Jewelry Manufacturer We are a fast-paced, high-end jewelry company specializing in custom bridal pieces, fine jewelry, and exceptional customer experiences. With all manufacturing done in-house, we pride ourselves on craftsmanship, attention to detail, and long-standing client relationships. Position Summary: We are seeking a highly organized, detail-oriented, and experiencedCustomer Service & Administrative Supervisor who will also serve as an Assistant to one of the Principals . This hybrid role is critical to our day-to-day operations, ensuring both our clients and executive team are fully supported. The ideal candidate must have previous experience in the jewelry industry , excellent communication skills, and the ability to multitask in a dynamic environment. Key Responsibilities: Customer Service Oversight of Key New Division: Supervise and support the customer service team (phone, email, in-person) Resolve escalated customer issues with discretion, professionalism, and empathy Maintain and enforce service standards for client satisfaction Handle VIP customer interactions directly, including retailers, vendors, and end clients Track customer service KPIs and reporting Administrative Duties: Oversee certain administrative workflows: order entry, invoicing, returns, shipping coordination, etc. Liaise between departments to ensure smooth operations (e.g., sales, production, fulfillment) Coordinate appointments, follow-ups, and internal scheduling Draft and manage correspondence, reports, and customer documents as well as company directed projects Assistant to one of the Principals: Act as a liaison between the Owner and team members or external contacts Ensure the Owner is fully briefed and prepared for all meetings and responsibilities Provide daily task support and deadline tracking Qualifications: 3+ years experience in customer service, office administration, or executive support Jewelry industry experience is required (retail, wholesale, manufacturing, or service side) Strong leadership or supervisory experience preferred Excellent written and verbal communication skills Highly organized and comfortable juggling multiple priorities Tech savvy — proficient in Microsoft Office, Google Workspace, and industry-specific CRMs or software Discreet and trustworthy with confidential and sensitive information Must be proactive, resourceful, and solutions-oriented Competitive salary based on experience Health Insurance Offered Paid time off and company holidays Growth opportunities within a growing company Proficient in Planning and Organizational skills Prior experience in a supervisory or administrative role is highly desirable Ability to multitask and work efficiently in a fast-paced environment Proficiency in Microsoft Office and other relevant software Bachelor's degree in Business Administration, Management, or relevant field preferred Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Industries Luxury Goods & Jewelry Referrals increase your chances of interviewing at GUILD+FACET by 2x Sign in to set job alerts for “Customer Service Supervisor” roles.
New York, NY $138,400.00-$190,300.00 4 days ago New York, NY $350,000.00-$420,000.00 2 weeks ago New York, NY $245,000.00-$280,000.00 1 week ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 4 days ago New York, NY $204,900.00-$345,700.00 1 week ago New York, NY $200,000.00-$225,000.00 2 weeks ago New York, NY $242,760.00-$300,000.00 1 week ago New York, NY $200,000.00-$240,000.00 1 month ago Head of Global Customer Experience Operations
Director - Customer Support, Service Improvement
New York City Metropolitan Area $184,000.00-$230,000.00 1 week ago New York City Metropolitan Area $131,000.00-$210,000.00 6 days ago New York, NY $90,000.00-$105,000.00 2 weeks ago Director, Customer Experience (Harry's & Flamingo)
New York, NY $138,400.00-$190,300.00 4 days ago Jersey City, NJ $70,000.00-$80,000.00 5 days ago Vice President - Customer Service Solutions Delivery
New York City Metropolitan Area $115,000.00-$125,000.00 6 days ago New York, NY $173,000.00-$260,000.00 10 hours ago New York, NY $185,000.00-$215,000.00 1 week ago Trenton, NJ $206,719.00-$344,531.00 10 hours ago New York, NY $275,000.00-$350,000.00 2 weeks ago Manager, Customer Service Training & Quality
New York, NY $100,000.00-$125,000.00 3 weeks ago Teaneck, NJ $160,000.00-$220,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr