Jobright.ai
Senior Data Analyst, User Operations
Jobright.ai, San Francisco, California, United States, 94199
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Senior Data Analyst, User Operations
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Senior Data Analyst, User Operations
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Jobright.ai Get AI-powered advice on this job and more exclusive features. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a User Operations Data Analyst who will analyze user-support data to uncover trends and insights, build self-serve dashboards, and collaborate with various teams to enhance customer experiences. Responsibilities: • Explore large support and product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives. • Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions. • Establish a unified metrics taxonomy for service‑health and performance—and build automated data‑sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real‑time view of success • Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes—powering smarter routing, richer self‑serve insights, and swifter root‑cause analysis. • Partner with Data Engineering to ensure reliable pipelines, implement data‑quality checks, and document sources of truth. • Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership. • Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering. • Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations. Qualifications: Required: • 8 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams. • Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation. • Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self‑serve usability. • Hands‑on experience fine‑tuning or prompt‑engineering LLMs to build text classifiers, sentiment analysis, or tagging systems. • Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences. • Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs. • Strong cross‑functional communication skills—comfortable collaborating daily with engineers, data scientists, and operations leaders. • An eye for detail, a zero‑defect mindset, and a bias toward action over theoretical perfection. • Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow. • Thrive in a fast‑moving, ambiguous environment where priorities can shift quickly. Company: OpenAI creates artificial intelligence technologies to assist with tasks and provide support for human activities. Founded in 2015, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. OpenAI has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Data Analyst” roles.
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Senior Data Analyst, User Operations
role at
Jobright.ai 2 days ago Be among the first 25 applicants Join to apply for the
Senior Data Analyst, User Operations
role at
Jobright.ai Get AI-powered advice on this job and more exclusive features. OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. They are seeking a User Operations Data Analyst who will analyze user-support data to uncover trends and insights, build self-serve dashboards, and collaborate with various teams to enhance customer experiences. Responsibilities: • Explore large support and product datasets to uncover trends, volume drivers, and user‑experience pain points, distilling findings into clear, actionable narratives. • Build, enhance, and maintain self‑serve dashboards and reporting tools, enabling non‑technical teams to answer their own data questions. • Establish a unified metrics taxonomy for service‑health and performance—and build automated data‑sharing pipelines and scorecards with our BPO partners to ensure everyone operates from the same real‑time view of success • Leverage LLMs to build bespoke classifiers that automatically label and segment inbound volumes—powering smarter routing, richer self‑serve insights, and swifter root‑cause analysis. • Partner with Data Engineering to ensure reliable pipelines, implement data‑quality checks, and document sources of truth. • Jump into high‑priority special projects to conduct bespoke deep‑dive analyses and deliver clear, strategic recommendations to leadership. • Prototype quickly—leveraging ChatGPT, Jupyter notebooks, Retool, and other tools—to prove value before hardening with Engineering. • Collaborate with Data Science on predictive models and experimentation, translating results into operational recommendations. Qualifications: Required: • 8 + years in analytics, business intelligence, or data science, ideally supporting customer support or operations teams. • Expert‑level SQL skills and proficiency in Python or R for advanced analysis and automation. • Hands‑on experience designing and maintaining BI dashboards (e.g. Looker, Mode, Tableau, Sundial) with a focus on clarity and self‑serve usability. • Hands‑on experience fine‑tuning or prompt‑engineering LLMs to build text classifiers, sentiment analysis, or tagging systems. • Demonstrated ability to translate complex datasets into clear business stories and recommendations for both technical and non‑technical audiences. • Familiarity with support metrics (SLAs, FCR, deflection) and ability to define service health KPIs. • Strong cross‑functional communication skills—comfortable collaborating daily with engineers, data scientists, and operations leaders. • An eye for detail, a zero‑defect mindset, and a bias toward action over theoretical perfection. • Possess a strong bias for automation and can defend governance decisions that keep data and processes healthy as they grow. • Thrive in a fast‑moving, ambiguous environment where priorities can shift quickly. Company: OpenAI creates artificial intelligence technologies to assist with tasks and provide support for human activities. Founded in 2015, the company is headquartered in San Francisco, California, USA, with a team of 201-500 employees. The company is currently Growth Stage. OpenAI has a track record of offering H1B sponsorships. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Data Analyst” roles.
San Francisco, CA $124,600.00-$155,800.00 4 days ago Data Analyst - People Analytics (Short-Term Employment)
San Mateo, CA $120,000.00-$160,000.00 1 week ago Data Analyst - People Analytics (Short-Term Employment)
San Jose, CA $86,555.00-$135,111.00 2 weeks ago San Jose, CA $90,000.00-$100,000.00 3 days ago San Jose, CA $100,000.00-$120,000.00 3 weeks ago Redwood City, CA $101,700.00-$140,700.00 1 week ago Redwood City, CA $133,800.00-$189,900.00 3 weeks ago Business Intelligence Analyst, Growth Marketing
Sunnyvale, CA $114,000.00-$163,000.00 1 week ago Data Analyst - Accounting Operations, Process, and Systems
San Jose, CA $76,500.00-$126,500.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr