Guardian Alarm
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IT Support Engineer
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Guardian Alarm 1 day ago Be among the first 25 applicants Join to apply for the
IT Support Engineer
role at
Guardian Alarm Get AI-powered advice on this job and more exclusive features. Summary of Position
The IT Support Engineer is responsible for providing technical support and assistance as well as monitoring network and system performance while administering security on multiple platforms for Guardian’s computer networks. They interact with internal customers by phone or in-person to resolve their technical issues related to software and hardware issues to help them get back up running smoothly again. The IT Support Engineer must have strong technical knowledge and be able to effectively communicate with end users to understand their problem and explain the solution to create value for end users that allows for continuity of business and a collaborative culture. Job Details
Description
Summary of Position
The IT Support Engineer is responsible for providing technical support and assistance as well as monitoring network and system performance while administering security on multiple platforms for Guardian’s computer networks. They interact with internal customers by phone or in-person to resolve their technical issues related to software and hardware issues to help them get back up running smoothly again. The IT Support Engineer must have strong technical knowledge and be able to effectively communicate with end users to understand their problem and explain the solution to create value for end users that allows for continuity of business and a collaborative culture.
Essential Functions
Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Evaluates and prioritizes help desk tickets Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Triage tickets and assign proper support person(s), group(s) or vendor(s) Installs, upgrades, tests, monitors, and maintains networked PC hardware and software Maintains inventory of computer assets, including PCs, printers, hubs, servers, fax machines, etc. Prepares reports, SOP, and instructional manuals as support documentation that work has been completed Serves as IT emergency on-call support on a rotational basis as needed Travels to facility after hours in after hours network emergency situations dependent on the situation at hand Partner with HR for employee onboarding, transfer, and offboarding needs
Required Skills & Abilities
Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent interpersonal skills. Ability to explain technical information in understandable language to nontechnical individuals Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered
Education & Experience Required
Proven experience as a help desk technician or other customer support role Some college or 5 to 6 years of equivalent working experience required BSc/BA in IT, Computer Science or relevant field preferred
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Security and Investigations Referrals increase your chances of interviewing at Guardian Alarm by 2x Get notified about new Information Technology Support Engineer jobs in
Southfield, MI . Detroit, MI $100,000.00-$205,000.00 4 weeks ago Identity & Access Management Service Optimization Engineer I (REMOTE)
Identity & Access Management Service Optimization Engineer I (REMOTE)
Detroit Metropolitan Area $60,000.00-$65,000.00 2 weeks ago Principal Zscaler Proxy Engineer Dallas or Detroit metro
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IT Support Engineer
role at
Guardian Alarm 1 day ago Be among the first 25 applicants Join to apply for the
IT Support Engineer
role at
Guardian Alarm Get AI-powered advice on this job and more exclusive features. Summary of Position
The IT Support Engineer is responsible for providing technical support and assistance as well as monitoring network and system performance while administering security on multiple platforms for Guardian’s computer networks. They interact with internal customers by phone or in-person to resolve their technical issues related to software and hardware issues to help them get back up running smoothly again. The IT Support Engineer must have strong technical knowledge and be able to effectively communicate with end users to understand their problem and explain the solution to create value for end users that allows for continuity of business and a collaborative culture. Job Details
Description
Summary of Position
The IT Support Engineer is responsible for providing technical support and assistance as well as monitoring network and system performance while administering security on multiple platforms for Guardian’s computer networks. They interact with internal customers by phone or in-person to resolve their technical issues related to software and hardware issues to help them get back up running smoothly again. The IT Support Engineer must have strong technical knowledge and be able to effectively communicate with end users to understand their problem and explain the solution to create value for end users that allows for continuity of business and a collaborative culture.
Essential Functions
Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Evaluates and prioritizes help desk tickets Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Triage tickets and assign proper support person(s), group(s) or vendor(s) Installs, upgrades, tests, monitors, and maintains networked PC hardware and software Maintains inventory of computer assets, including PCs, printers, hubs, servers, fax machines, etc. Prepares reports, SOP, and instructional manuals as support documentation that work has been completed Serves as IT emergency on-call support on a rotational basis as needed Travels to facility after hours in after hours network emergency situations dependent on the situation at hand Partner with HR for employee onboarding, transfer, and offboarding needs
Required Skills & Abilities
Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent interpersonal skills. Ability to explain technical information in understandable language to nontechnical individuals Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered
Education & Experience Required
Proven experience as a help desk technician or other customer support role Some college or 5 to 6 years of equivalent working experience required BSc/BA in IT, Computer Science or relevant field preferred
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Information Technology Industries Security and Investigations Referrals increase your chances of interviewing at Guardian Alarm by 2x Get notified about new Information Technology Support Engineer jobs in
Southfield, MI . Detroit, MI $100,000.00-$205,000.00 4 weeks ago Identity & Access Management Service Optimization Engineer I (REMOTE)
Identity & Access Management Service Optimization Engineer I (REMOTE)
Detroit Metropolitan Area $60,000.00-$65,000.00 2 weeks ago Principal Zscaler Proxy Engineer Dallas or Detroit metro
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr