Honor Plastics & Molding
Customer Service Representative
Honor Plastics & Molding, Pomona, California, United States, 91768
Duties & Responsibilities:
Ensures all orders are entered correctly at the latest price and processed on time. Process Request for existing quotes Process Return Material Authorization (RMA) Correspondence with all creditors and vendors regarding payment schedules, outstanding credits, and other Customer -related inquiries Obtain W-9 from vendors Fill out Forms received from Customers/Compile information requested from customers. Assist VP in planning and executing production. Respond promptly to customer inquiries Analyze each customer's service needs and execute, escalate, or route to the appropriate internal departments, as needed Maintain records of customer interactions and transactions Answering customer calls and directing them to the appropriate recipient. Create Reports as needed Greeting visitors and directing them to the correct office Performing basic office tasks, such as filing, data entry, answering phones transferring phone calls to employees, processing the mail (Sorting and delivering mail to employees), Participate in projects and provide team support as needed Perform any other assignments given by VP Operations Required Knowledge, Skills, & Abilitie s:
High School Diploma. 2 & 3 years of customer service experience preferred. Intermediate Microsoft office skills including Excel, Word & PowerPoint. Excellent interpersonal, written & oral communication. IQMS will be a plus but not required. The ability to work independently and to collaborate with others. Highly detail oriented
Benefits:
Medical, Dental, Vision, 401K with company match, Life Insurance, PTO, and Holiday Pay
Salary
$20 - $22 Hourly (Depending on Experience)
Ensures all orders are entered correctly at the latest price and processed on time. Process Request for existing quotes Process Return Material Authorization (RMA) Correspondence with all creditors and vendors regarding payment schedules, outstanding credits, and other Customer -related inquiries Obtain W-9 from vendors Fill out Forms received from Customers/Compile information requested from customers. Assist VP in planning and executing production. Respond promptly to customer inquiries Analyze each customer's service needs and execute, escalate, or route to the appropriate internal departments, as needed Maintain records of customer interactions and transactions Answering customer calls and directing them to the appropriate recipient. Create Reports as needed Greeting visitors and directing them to the correct office Performing basic office tasks, such as filing, data entry, answering phones transferring phone calls to employees, processing the mail (Sorting and delivering mail to employees), Participate in projects and provide team support as needed Perform any other assignments given by VP Operations Required Knowledge, Skills, & Abilitie s:
High School Diploma. 2 & 3 years of customer service experience preferred. Intermediate Microsoft office skills including Excel, Word & PowerPoint. Excellent interpersonal, written & oral communication. IQMS will be a plus but not required. The ability to work independently and to collaborate with others. Highly detail oriented
Benefits:
Medical, Dental, Vision, 401K with company match, Life Insurance, PTO, and Holiday Pay
Salary
$20 - $22 Hourly (Depending on Experience)