Worldpay Group Plc
Senior Director of Global Learning & Development
Worldpay Group Plc, Cincinnati, Ohio, United States, 45208
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day.When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a
Senior Director of Global Learning and Development
to join our ever-evolving global SMB Learning & Development Team. Are you ready to make your mark? Then you sound like a Worldpayer. About the Team: Our Global SMB Learning & Development team is responsible for empowering our SMB Worldpay colleagues and partners to meet and exceed performance targets that support strategic business objectives. We do this by delivering innovative and impactful learning and development solutions that drive results. The team collaborates with our leadership teams across Sales, Operations, Go to Market, Product, Partners and others to define and execute our learning and performance strategies. We are highly organized, detail-oriented, and are passionate about designing and implementing programs that drive success, then measuring results and adjusting to drive continuous improvement. The Senior Director of Global Learning and Development will be responsible for designing, implementing, and managing comprehensive learning strategies that align with our SMB Team’s business goals. This role requires a visionary leader who can drive global learning initiatives and ensure our colleagues have the skills and knowledge to excel in their roles, with a heavy emphasis on client experience, revenue generation, and improving operational efficiencies and effectiveness. What you'll own: Lead the design, implementation, and evaluation of comprehensive learning and development strategies aligned with business objectives. This includes but is not limited to onboarding, complex and agile project implementations, soft and technical skills, product and systems. Oversee the development and delivery of innovative and scalable learning experiences across global locations, both virtual and in-person. Design the architecture, methodology, tools, processes, policy, guidelines, and governance of SMB L&D to build scale, repeatability, and application to broad learner audiences. Implement, administer, and evaluate internal technology tools, e.g., Learning Management Systems (LMS), authoring tools, knowledge management systems (KMs), knowledge retention tools, e-learning, AI. Drive the development of a high-performance culture of learning and innovation. Build and develop strategic partnerships with internal stakeholders and external vendors, clients, and partners Drive collaboration, alignment, and consistency with external vendor, client, and partner L&D teams. Collaborate with the broader global HR and L&D teams to ensure consistent frameworks and standards, meeting global business needs. Support core strategic initiatives in areas of talent and culture. Manage all people, resource, and budget activities of the L&D organization. Support client opportunities as appropriate. What you bring: Minimum of 8 years of experience in learning and development, with at least 5 years in a leadership role. Proven track record of developing and implementing successful learning strategies in a global organization, with a focus on large-scale initiatives. Demonstrated experience in both strategic oversight and hands-on needs analysis, design, implementation, facilitation, and evaluation of training programs. Bachelor’s degree in human resources, education, communications, instructional design, business administration, or related discipline, or equivalent combination of education, training, or experience. Relevant L&D certifications and accreditations are a plus, e.g., adult learning theory, DISC, CTT+, MBTI, CIPD, or equivalent. Skills and Capabilities: Global experience in management and learning and development practices across all regions, e.g., Americas, EMEA, APAC, including emerging markets. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels to identify appropriate learning needs. Excellent leadership, problem-solving, and decision-making skills in complex situations. Ability to challenge the status quo, drive innovation, manage competing priorities, and multiple deadlines. Innovative mindset with a focus on integrating technology-driven solutions, including leveraging AI to support learning initiatives. Commitment to deliver on time with accuracy and quality, ability to multi-task and change direction in a fast-moving environment. Highly trustworthy, with a track record of handling confidential information. Ability to establish and maintain effective working relationships with coworkers, leaders, vendors, partners, and clients. Strong focus on external L&D best practices and trends, with a passion for all aspects of L&D. Ability to thrive and adapt in a fast-paced, dynamic environment while maintaining a strategic focus. Expertise in project planning and management, with a focus on large-scale initiatives. Strong organizational, team building, coaching and mentoring skills General business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence. What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI- AR1 #IND2025 Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice . EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is
available here
. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Explore the benefits we offer in the USA My Health
We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts. My Money
To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute. My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you. My Family
We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support. My Protection
We pay short-term and long-term disability, and life insurance for you and your dependents. My Time Off
We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most. My Specialized Support
We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management. Application steps
Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too. Application Review
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better. Interview with a Worldpayer
This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers. Offer and Onboarding
The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer. Like what you see?
Here's some more opportunities we think you might like. Client Relations Associate
Customer Experience Strategic Operational Planning Analyst - Cincinnati (Hybrid)
Customer Experience Find your future role and become a Worldpayer Find your future role and become a Worldpayer #J-18808-Ljbffr
Senior Director of Global Learning and Development
to join our ever-evolving global SMB Learning & Development Team. Are you ready to make your mark? Then you sound like a Worldpayer. About the Team: Our Global SMB Learning & Development team is responsible for empowering our SMB Worldpay colleagues and partners to meet and exceed performance targets that support strategic business objectives. We do this by delivering innovative and impactful learning and development solutions that drive results. The team collaborates with our leadership teams across Sales, Operations, Go to Market, Product, Partners and others to define and execute our learning and performance strategies. We are highly organized, detail-oriented, and are passionate about designing and implementing programs that drive success, then measuring results and adjusting to drive continuous improvement. The Senior Director of Global Learning and Development will be responsible for designing, implementing, and managing comprehensive learning strategies that align with our SMB Team’s business goals. This role requires a visionary leader who can drive global learning initiatives and ensure our colleagues have the skills and knowledge to excel in their roles, with a heavy emphasis on client experience, revenue generation, and improving operational efficiencies and effectiveness. What you'll own: Lead the design, implementation, and evaluation of comprehensive learning and development strategies aligned with business objectives. This includes but is not limited to onboarding, complex and agile project implementations, soft and technical skills, product and systems. Oversee the development and delivery of innovative and scalable learning experiences across global locations, both virtual and in-person. Design the architecture, methodology, tools, processes, policy, guidelines, and governance of SMB L&D to build scale, repeatability, and application to broad learner audiences. Implement, administer, and evaluate internal technology tools, e.g., Learning Management Systems (LMS), authoring tools, knowledge management systems (KMs), knowledge retention tools, e-learning, AI. Drive the development of a high-performance culture of learning and innovation. Build and develop strategic partnerships with internal stakeholders and external vendors, clients, and partners Drive collaboration, alignment, and consistency with external vendor, client, and partner L&D teams. Collaborate with the broader global HR and L&D teams to ensure consistent frameworks and standards, meeting global business needs. Support core strategic initiatives in areas of talent and culture. Manage all people, resource, and budget activities of the L&D organization. Support client opportunities as appropriate. What you bring: Minimum of 8 years of experience in learning and development, with at least 5 years in a leadership role. Proven track record of developing and implementing successful learning strategies in a global organization, with a focus on large-scale initiatives. Demonstrated experience in both strategic oversight and hands-on needs analysis, design, implementation, facilitation, and evaluation of training programs. Bachelor’s degree in human resources, education, communications, instructional design, business administration, or related discipline, or equivalent combination of education, training, or experience. Relevant L&D certifications and accreditations are a plus, e.g., adult learning theory, DISC, CTT+, MBTI, CIPD, or equivalent. Skills and Capabilities: Global experience in management and learning and development practices across all regions, e.g., Americas, EMEA, APAC, including emerging markets. Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels to identify appropriate learning needs. Excellent leadership, problem-solving, and decision-making skills in complex situations. Ability to challenge the status quo, drive innovation, manage competing priorities, and multiple deadlines. Innovative mindset with a focus on integrating technology-driven solutions, including leveraging AI to support learning initiatives. Commitment to deliver on time with accuracy and quality, ability to multi-task and change direction in a fast-moving environment. Highly trustworthy, with a track record of handling confidential information. Ability to establish and maintain effective working relationships with coworkers, leaders, vendors, partners, and clients. Strong focus on external L&D best practices and trends, with a passion for all aspects of L&D. Ability to thrive and adapt in a fast-paced, dynamic environment while maintaining a strategic focus. Expertise in project planning and management, with a focus on large-scale initiatives. Strong organizational, team building, coaching and mentoring skills General business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence. What makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. #LI- AR1 #IND2025 Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice . EEOC Statement Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is
available here
. If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. Explore the benefits we offer in the USA My Health
We offer comprehensive medical coverage to protect and promote you and your family's health. We also offer telemedicine, dental, vision and options for health savings or flexible spending accounts. My Money
To help you own your personal finances and prepare for retirement, we match 50% of the first 6% you contribute. My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you. My Family
We support at every step of your family journey from fertility and family planning, adoption assistance, eight weeks of paid parental leave for all parents, and caregiver and child support. My Protection
We pay short-term and long-term disability, and life insurance for you and your dependents. My Time Off
We offer paid time off, holidays and sick days so you can rest, recharge, and spend time on what matters most. My Specialized Support
We offer specialized support for complex medical conditions, such as healthcare navigation, second opinions, and cancer and diabetes management. Application steps
Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too. Application Review
Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better. Interview with a Worldpayer
This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers. Offer and Onboarding
The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer. Like what you see?
Here's some more opportunities we think you might like. Client Relations Associate
Customer Experience Strategic Operational Planning Analyst - Cincinnati (Hybrid)
Customer Experience Find your future role and become a Worldpayer Find your future role and become a Worldpayer #J-18808-Ljbffr